BOSS Solutions has been providing public sector entities such as counties, cities, municipalities, school districts, and police departments with Help Desk Software solutions for more than a decade. We provide powerful, flexible and robust solutions which have been customized to address the specific needs of the Public Sector and not only automates routine IT processes, but also improves service delivery for IT and other departments. BOSS Solutions has an award winning user interface, drag and drop customizable Service Catalog, and provides integrated Asset Management. Our software solution increases efficiency and lowers costs, and includes complete and accurate reporting for quicker issue resolution and improved user satisfaction.
Government organizations are constantly dealing with budget cuts and the need to run an efficient IT operation is key to keeping costs down. BOSS Solutions is sensitive to the needs of Government entities and provides counties, cities, municipalities, school districts, and police departments with scalable and affordable Help Desk Software and IT Asset Management and has developed pricing models that can be tailored to specific needs. Get Free Demo.
The Service Catalog makes it very easy for users to launch services requests and access vital information. Using our Service Catalog you can create fully customizable forms to meet the needs of each category of users. Each user group will be presented the forms that are appropriate, and different forms can be presented to different user groups based on their departments. More
BOSS Solutions Integrated Asset Management provides total visibility and control of all IT hardware and non-IT assets. Use the mobile app to manage movement of assets and other updates. With the Rapid Inventory capability of our mobile apps, one can perform periodic inventory audits by scanning the barcode/QRcode of several assets at a time and get instant reconciliation reports. This gives you a better handle on the variety of assets that the public sector has to deal with. More
BOSS Solutions provides a user friendly experience by making it extremely easy for users to select, enter, track and if necessary approve service requests. The self-service web portal is easy to use and when combined with the knowledge base can significantly improve efficiency of service delivery.More
With the Mobile Application, available for IOS and Android based Smartphones and Tablets, administrators and technicians can both access and manage assets, add or update tickets, and perform a variety of actions from anywhere. Essential for service providers who are on the move. More
Ensuring a safe environment is very important and we make that happen by making it easy for the staff to report facility related issues, capture all details and routing the ticket to appropriate service personnel or contractor. The service provider can access the ticket on a smartphone, record the resolutions, time spent and all updates in the same ticket providing a good documentation of the issue and services. More
Ensure your new employees are up and running on day one. Instead of back and forth emails your HR personnel can complete an onboarding form. This creates all tasks, approvals workflows and SLAs necessary to ensure all the set-up is completed on time. Several other HR functions can be automated such as Employee Terminations, Vacation Requests, Employee name changes, transfers and much more. More
Remote access tools allow technicians to remotely access user computers for troubleshooting. With the optional TeamViewer integration or other Remote Tools, BOSS Solutions empowers technicians/agents to provide remote support right from within their familiar IT service records console. This increases efficiency and significantly improves user satisfaction. More
BOSS Solutions has built a devoted customer base by providing the strongest commitment to customer support in the industry. We combine experience, training, and proven best practices to deliver customer value. Our customers receive implementation services that will get them up and running quickly combined with training to ensure an excellent ROI. Customers can rely on BOSS Support Services to provide the most effective support in the industry. More
These are a few of the features and benefits that make BOSS Solutions the best and affordable alternative for the Public Sector. To find out more and how some cities have adapted BOSS Solution please read some of our Success Stories by clicking on the images below.
View webinars by the City of Deerfield Beach and the City of Boca Raton at https://www.boss-solutions.com/webinars.html
BOSS Solutions helps public sector organizations provide the best experiences to their customers while being efficient, scalable and affordable. We encourage all Public Sector Institutions to reach out to us however small or large your need.
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