Trusted By Leading Organizations
Powerful ESM and ITSM Software
BOSSDesk, an ITIL compliant enterprise service management, IT service management, and help desk software, is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U.S.-based customer support. It is available on-premise or in the cloud. Additionally, BOSSDesk integrates with third-party apps including TeamViewer and Zapier.
FEATURES & CAPABILITIES
Comprehensive features and capabilities to meet your ITSM software needs
BOSSDesk ticket systems include incident management, problem management and change management, covering the full lifecycle of IT department needs.
BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.
The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services.
Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.
Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.
BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.
A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.
Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.
BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.
Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.
The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.
Give teams across the organization one platform for reporting and managing facilities and maintenance issues.
Transform the way you manage service requests across your company
Optimize and Automate Processes
Set up rules, triggers and routing to automate workflows
View real-time data and search tickets using advanced search reports
Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues
Streamline Ticket Management
Operate efficiently using a service catalog and pre-built templates
Use advanced screening to pre-process tickets as they are received
Access via Single Sign On (SSO)
Set up user roles and permissions
Ensure user satisfaction by implementing self-help tools
Improve Accountability & User Satisfaction
Ensure nothing falls through the cracks with SLAs & notifications
Upload attachments to support documentation
Visualize your data using our state-of-the-art customizable dashboard
Stay on top of your metrics with a variety of analytical reports
Enable On-The-Go Workflow
Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
Improve asset management using barcode and QR code scanning
Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction
COLLEGE OF HRSM
"BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf."
Director of IT