Meet your organization's needs
Plans to suit any size business
BOSSDESK ITSM
IT Service Management and Help Desk Software for both On-Premise and in the Cloud.
CUSTOMERS
Trusted By Leading Organizations
PLATFORM
Powerful ESM and ITSM Software
BOSSDesk, an enterprise service management, IT service management, and help desk software, is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U.S.-based customer support. It is available on-premise or in the cloud. Additionally, BOSSDesk integrates with third-party apps including TeamViewer.
FEATURES & CAPABILITIES
Comprehensive features and capabilities to meet your ITSM software needs
Help Desk
BOSSDesk ticket systems include incident management, problem management and change management, covering the full lifecycle of IT department needs.
Change Management
BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.
Self-Service
The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services.
Dashboard Reports
Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.
Incident Management
Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.
Asset Management
BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.
Workflow Automation
A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.
HR Onboarding
Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.
Problem Management
BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.
Service Catalog
Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.
Knowledgebase
The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.
Facilities Management
Give teams across the organization one platform for reporting and managing facilities and maintenance issues.
COLLEGE OF HRSM
"BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf."
Doug C.
Director of IT
INDUSTRIES
IT Service Management, Help Desk and Service Desk applications across the organization.
Government
Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions.
Retail
BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services.
Education
Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management.
Transportation
BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion.
Healthcare
Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations.
Hospitality
From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies.
Finance
In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance.
Construction
Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution.
BOSSDesk Pricing
ESSENTIALS
$19
Every Month
Per paid user/monthly/billed annually (unlimited end-users)
PROFESSIONAL
$39
Every Month
Per paid user/monthly/billed annually (unlimited end-users)
ENTERPRISE
$69
Every Month
Per paid user/monthly/billed annually (unlimited end-users)
14-day free trial
PRICING PLANS
Most Popular
