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BOSSDesk Help Desk Dashboard
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IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.


Trusted By Leading Organizations

Additionally, it streamlines service delivery, change management, problem management, asset management, and even facilities management.

With built-in workflow automation, BOSSDesk optimizes processes across departments, including HR onboarding, making it the go-to choice for businesses seeking a holistic solution.


Powerful IT Ticket Systems, Help Desk and ITSM Software

BOSSDesk stands out as a premier help desk ticketing system, offering unparalleled capabilities beyond traditional IT support services. Compliant with ITIL standards, BOSSDesk serves as an IT ticketing software solution, available both on the Cloud and On Premise. With its intuitive interface, BOSSDesk is not just another ticket management system; it's a comprehensive IT Service Management platform that grows alongside your organization.

Our ticketing software facilitates seamless help desk ticketing, empowering users with self-service options and efficient incident management.

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Comprehensive features and capabilities to meet your ITSM software needs

See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.

BOSS811 Map Dashboard
Help Desk

BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.


The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.

Incident Management

Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.

Asset Management

BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.

Workflow Automation

A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.

HR Onboarding

Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.

Problem Management

BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.

Service Catalog

Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.


The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.

Facilities Management

Give teams across the organization one platform for reporting and managing facilities and maintenance issues.

BOSSDesk + Zapier

Automation saves time! BOSSDesk + Zapier works across 5,000+ apps. Learn more.



With you wherever you’re going.

Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android.


Transform the way you manage your IT ticket systems and service requests across your company

Optimize and Automate Processes
  • Set up rules, triggers and routing to automate workflows

  • View real-time data and search tickets using advanced search reports

  • Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

  • Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues

Streamline Ticket Management Systems
  • Operate efficiently using a service catalog and pre-built templates

  • Use advanced screening to pre-process tickets as they are received 

  • Access via Single Sign On (SSO)

  • Set up user roles and permissions

  • Ensure user satisfaction by implementing self-help tools

Improve Accountability & User Satisfaction
  • Ensure nothing falls through the cracks with SLAs & notifications

  • Upload attachments to support documentation

  • Visualize your data using our state-of-the-art customizable dashboard

  • Stay on top of your metrics with a variety of analytical reports

Enable On-The-Go Workflow 
  • Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

  • Improve asset management using barcode and QR code scanning

  • Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction

Customer Testimonial

"BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf."

Doug C.

Director of IT


IT Ticketing System, ITSM, Help Desk and Service Desk applications across the organization.


Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions.


BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services.


Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management.


BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion.


Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations.


From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies.


In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance.


Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution.


BOSSDesk Pricing



Every Month

Per paid user/monthly/billed annually (unlimited end-users)



Every Month

Per paid user/monthly/billed annually (unlimited end-users)

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Every Month

Per paid user/monthly/billed annually (unlimited end-users)

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