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IT Service Management and Help Desk Software for both On-Premise and in the Cloud.


Trusted By Leading Organizations


Powerful ESM and ITSM Software

BOSSDesk, an ITIL compliant enterprise service management, IT service management, and help desk software, is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U.S.-based customer support. It is available on-premise or in the cloud. Additionally, BOSSDesk integrates with third-party apps including TeamViewer and Zapier. 


Comprehensive features and capabilities to meet your ITSM software needs

See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.

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Help Desk

BOSSDesk ticket systems include incident management, problem management and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.


The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.