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BOSSDesk ITSM

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

Unlock the Power of AI with BOSSDesk®

CUSTOMERS

Trusted By Leading Organizations

Comprehensive IT Service and Workflow Automation Powered by BOSSDesk AI

Additionally, BOSSDesk not only streamlines service delivery, change management, problem management, asset management, and even facilities management — but now it also integrates BOSSDesk AI to optimize efficiency across the board. With AI-driven workflow automation, BOSSDesk intelligently prioritizes and resolves issues faster, offering technicians real-time guidance to minimize downtime and improve user satisfaction. The platform now supports smarter HR onboarding, enhanced asset tracking, and proactive problem management, making it the go-to choice for businesses seeking a holistic, AI-powered solution.

With built-in AI and workflow automation, BOSSDesk optimizes processes across departments, ensuring seamless operations in every aspect of service management.

PLATFORM

Powerful IT Ticket Systems, Help Desk, ITSM, and AI Automation Software

BOSSDesk stands out as a premier help desk ticketing system, offering unparalleled capabilities beyond traditional IT support services. Compliant with ITIL standards, BOSSDesk serves as an IT ticketing software solution, available both on the Cloud and On Premise. With its intuitive interface and the introduction of BOSSDesk AI, the platform goes beyond just ticket management. It leverages AI-driven automation to intelligently prioritize and sort tickets, provide real-time technician notes, and guide users with knowledge base suggestions — taking your service management to the next level.

Our ticketing software facilitates seamless help desk ticketing, empowering users with self-service options, AI-driven incident resolution, and efficient management of service requests.

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Features
FEATURES & CAPABILITIES

Comprehensive features and capabilities to meet your ITSM software needs

See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.

BOSS811 Map Dashboard
Help Desk

BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.

Self-Service

The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.

Incident Management

Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.

Asset Management