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BOSSDESK ITSM

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

CUSTOMERS

Trusted By Leading Organizations

Additionally, it streamlines service delivery, change management, problem management, asset management, and even facilities management.

With built-in workflow automation, BOSSDesk optimizes processes across departments, including HR onboarding, making it the go-to choice for businesses seeking a holistic solution.

PLATFORM

Powerful IT Ticket Systems, Help Desk and ITSM Software

BOSSDesk stands out as a premier help desk ticketing system, offering unparalleled capabilities beyond traditional IT support services. Compliant with ITIL standards, BOSSDesk serves as an IT ticketing software solution, available both on the Cloud and On Premise. With its intuitive interface, BOSSDesk is not just another ticket management system; it's a comprehensive IT Service Management platform that grows alongside your organization.

Our ticketing software facilitates seamless help desk ticketing, empowering users with self-service options and efficient incident management.

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Features
FEATURES & CAPABILITIES

Comprehensive features and capabilities to meet your ITSM software needs

See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.

BOSS811 Map Dashboard
Help Desk

BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.

Self-Service

The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.

Incident Management

Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.

Asset Management

BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.

Workflow Automation

A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.

HR Onboarding

Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.

Problem Management

BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.

Service Catalog

Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.

Knowledgebase

The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.

Facilities Management

Give teams across the organization one platform for reporting and managing facilities and maintenance issues.

BOSSDesk + Zapier

Automation saves time! BOSSDesk + Zapier works across 5,000+ apps. Learn more.

 

MOBILE APPS

With you wherever you’re going.

Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android.