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BOSSDESK ITSM

IT Service Management and Help Desk Software for both On-Premise and in the Cloud.

CUSTOMERS

Trusted By Leading Organizations

PLATFORM

Powerful ESM and ITSM Software

BOSSDesk, an ITIL compliant enterprise service management, IT service management, and help desk software, is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U.S.-based customer support. It is available on-premise or in the cloud. Additionally, BOSSDesk integrates with third-party apps including TeamViewer and Zapier. 

FEATURES & CAPABILITIES

Comprehensive features and capabilities to meet your ITSM software needs

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Help Desk

BOSSDesk ticket systems include incident management, problem management and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.

Self-Service

The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.

Incident Management

Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.

Asset Management

BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.

Workflow Automation

A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.

HR Onboarding

Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.

Problem Management

BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.

Service Catalog

Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.

Knowledgebase

The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.

Facilities Management

Give teams across the organization one platform for reporting and managing facilities and maintenance issues.

 
MOBILE APPS

With you wherever you’re going.

Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android.

BOSSDESK BENEFITS

Transform the way you manage service requests across your company

Optimize and Automate Processes

  • Set up rules, triggers and routing to automate workflows

  • View real-time data and search tickets using advanced search reports

  • Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

  • Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues

Streamline Ticket Management

  • Operate efficiently using a service catalog and pre-built templates

  • Use advanced screening to pre-process tickets as they are received 

  • Access via Single Sign On (SSO)

  • Set up user roles and permissions

  • Ensure user satisfaction by implementing self-help tools

Improve Accountability & User Satisfaction

  • Ensure nothing falls through the cracks with SLAs & notifications

  • Upload attachments to support documentation

  • Visualize your data using our state-of-the-art customizable dashboard

  • Stay on top of your metrics with a variety of analytical reports

Enable On-The-Go Workflow 

  • Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

  • Improve asset management using barcode and QR code scanning

  • Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction

COLLEGE OF HRSM

"BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf."

Doug C.

Director of IT

Read more reviews on Capterra

 
INDUSTRIES

IT Service Management, Help Desk and Service Desk applications across the organization.

Government

Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions.

Retail

BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services.

Education

Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management.

Transportation

BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion.

Healthcare

Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations.

Hospitality

From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies.