top of page
BOSSDesk Help Desk Dashboard
hero background-01.png
Hero Screenshot_Half.png
BOSSDESK ITSM

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

CUSTOMERS

Trusted By Leading Organizations

PLATFORM

Powerful IT Ticket Systems, Help Desk and ITSM Software

BOSSDesk is a leading  ticket management software solution that expands your capabilities beyond IT support services. BOSSDesk is an ITIL compliant , IT Service Management, and Help Desk software solution available on the Cloud or On Premise. It is easy to use, scales as you grow and comes with a modern, flexible User Interface. BOSSDesk offers help desk ticketing, self service, service management, service delivery, incident management, change management, problem management, asset management, facilities management, workflow automation, HR onboarding, all in one powerful platform.

Features
FEATURES & CAPABILITIES

Comprehensive features and capabilities to meet your ITSM software needs

See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.

BOSS811 Map Dashboard
Help Desk

BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs.

Change Management

BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.

Self-Service

The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. 

Dashboard Reports

Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making.

Incident Management

Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.

Asset Management

BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details.

Workflow Automation

A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.

HR Onboarding

Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.

Problem Management

BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.

Service Catalog

Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.

Knowledgebase

The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume.

Facilities Management

Give teams across the organization one platform for reporting and managing facilities and maintenance issues.

BOSSDesk + Zapier

Automation saves time! BOSSDesk + Zapier works across 5,000+ apps. Learn more.

 

MOBILE APPS

With you wherever you’re going.

Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android.