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One Call Ticket Management
BOSS811 is an affordable, flexible, comprehensive damage prevention solution for utilities, underground utility locating services, municipalities, oil and gas companies, and others who are responsible for locate ticket management for underground utilities, 811 dig, and excavation requests.
FEATURES & CAPABILITIES
Comprehensive features and capabilities to meet your utility locate ticket needs.
Auto-Clearing tickets based on specific parameters allows the appropriate response code to be returned to the One Call Center without manual intervention.
Using Google Maps, BOSS811 integrates with GIS Mapping Software and ESRI products such as ArcGIS, and supports Keyhole Markup Languages (KML/KMZ).
Driving directions allows the user to create the most efficient route to locate the tickets.
Dashboard & Reports
BOSS811 provides real-time access to data and analytics to stay compliant, avoid penalties and improve accountability and efficiency.
BOSS811 has a powerful routing engine for implementing workflows and enables you to preprocess tickets as they are received.
BOSS811 allows you to create and automate notifications based on the specified rules.
Manifest Generation allows you to create a sketch of the onsite markings which can be sent to the excavator and stored with the ticket.
BOSS811 provides added flexibility and ease of use by providing award-winning, innovative Map-based workflows for operators.
Many more features to improve efficiency, save costs, and meet objectives and business needs.
"I couldn't be more impressed with this software. It's simple in design and easy to use. The field employees like it and management appreciate all the reporting and alert functions."
Director Public Works
One Call ticket management for streamlining locate requests
BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems.
BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently.
Pipelines & Gas
BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution.
Single Call Center Integration
Dashboards & Reports
Reports on Custom Fields
Simple & Advanced Search
Email Notification with Custom Templates
Facility Map integration (20)
Tickets Assigned by Map Areas
Automated Ticket Screening
Map Based Ticket Screening
Auto Close Tickets by Screening
Ticket Notes, Tags, and basic Custom Fields
Bulk Ticket Actions
Sketching Tools for Attachments
Everything in Professional, plus:
Multiple Call Center Integrations
Advanced Ticket Workflows
Unlimited Facility Map integrations
Advanced Custom Fields
Map Based Actions
Mobile Offline Capabilities
Optional Modules and Integrations
Additional Storage (in increments of 50 GB)
SMS & IVR Module
Integrations (USIC, OTS, OCC, Northern Lights)