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Powerful ITSM, Help Desk and 811 Ticketing Systems

Turning Ticket Management into an Exceptional Customer Experience

Address complex IT issues, like self-service, workflow automation, incident management, asset management and underground utility damage prevention with BOSS' ticketing management software.

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PRODUCTS

BOSSDesk for ITSM

Cloud and on-premise in one platform 
Help Desk Ticketing
Incident, Change and Problem Management
Enterprise-Wide Automation of IT processes

Comprehensive Service Catalog
Integrated Asset Management
IT Self-Service Portal
Mobile apps for ITSM on the go

An integrated Help Desk Ticketing and Asset Management platform for providing easy and efficient Customer Service and Customer Support ticket resolution

PRODUCTS

BOSS811 for Damage Prevention

Call Before You Dig Ticket Management
811 One Call Center Integration
Facility Mapping & Annotation
Alerts and Notifications
Manifest Marking Solutions with virtual maps
Mobile Apps for Ease of Use in the Field
ArcGIS Map Integration
Driving Directions Optimized for Locators 

Modern, Easy To Use, 811 One Call Utility Locate Ticketing Solution for safe digging 

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City of Boca Raton implements BOSSDesk for Efficient Onboarding and Improved Service Deliv
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One Award-Winning Platform, Many Features and Benefits

CUSTOMERS

What Our Clients Say

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Van M.
FORSYTH COUNTY, GA
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CUSTOMER STORY

The City of San Jose Saves Millions $ with
BOSS811 One Call Ticket Management

Find out how the city replaced an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand for service from underground marker & locate crews.