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Powerful Help Desk Ticketing Systems, ITSM and 811 Damage Prevention Software

Turn Ticket Management into an Exceptional Customer Experience
Address complex IT issues, like self-service, workflow automation, incident management, asset management and underground utility damage prevention with BOSS' ticket management systems.

Stellar 99%+ Customer Retention Rate

Cutting-Edge Software Solutions

Unrivaled Commitment to Customer Service

More than 99% of our valued Help Desk ticketing system and 811 Damage Prevention customers continue to choose BOSS, a testament to our unparalleled commitment to service. Our success isn't solely based on exceptional software; it's built upon fostering strong relationships with our customers. Beyond features, it's about collaborating with your team and ours to achieve remarkable results together.
BOSSDesk for IT Service Management
BOSSDesk help desk ticketing systems

Cloud and on-premise in one platform 
Help Desk Ticketing System
Incident, Change and Problem Management
Enterprise-Wide Automation of IT processes

Comprehensive Service Catalog
Integrated Asset Management
IT Self-Service Portal
Mobile apps for ITSM on the go

An integrated Help Desk Ticketing System and Asset Management platform for providing easy and efficient Customer Service and Customer Support ticket resolution.


Modern, Easy To Use, 811 One Call Utility Locate Ticketing Solution for safe digging 

BOSS811 for Damage Prevention
BOSS811 Call Before You Dig
BOSS Solutions Awards

One Award-Winning Platform, Many Features and Benefits


What Our Clients Say

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Forsyth County logo
Van M.
BOSS Customer Testimonial
BOSS Customer Testimonial
BOSS811 Customer Testimonial
BOSS811 Customer Testimonial
BOSS Customer Testimonial

Discover What's New at BOSS! 

From innovative solutions for any industry to inspiring events, and an award-winning U.S.-based customer support team, we have all sorts of content to help you grow and receive the best possible customer experience.

811 One Call Ticket Management
help desk ticketing systems

The City of San Jose Saves Millions $ with
BOSS811 One Call Ticket Management

Find out how the city replaced an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand for service from underground marker & locate crews.

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