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Powerful ITSM, Help Desk and 811 Ticketing Systems

Turning Ticket Management into an Exceptional Customer Experience
Address complex IT issues, like self-service, workflow automation, incident management, asset management and underground utility damage prevention with BOSS' ticketing management software.

Stellar 99%+ Customer Retention Rate
Cutting-Edge Software Solutions
Unrivaled Commitment to Customer Service

More than 99% of our valued customers continue to choose BOSS, a testament to our unparalleled commitment to service. Our success isn't solely based on exceptional software; it's built upon fostering strong relationships with our customers. Beyond features, it's about collaborating with your team and ours to achieve remarkable results together.
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Cloud and on-premise in one platform 
Help Desk Ticketing
Incident, Change and Problem Management
Enterprise-Wide Automation of IT processes

Comprehensive Service Catalog
Integrated Asset Management
IT Self-Service Portal
Mobile apps for ITSM on the go

An integrated Help Desk Ticketing and Asset Management platform for providing easy and efficient Customer Service and Customer Support ticket resolution


BOSS811 for Damage Prevention

Call Before You Dig Ticket Management
811 One Call Center Integration
Facility Mapping & Annotation
Alerts and Notifications
Manifest Marking Solutions with virtual maps
Mobile Apps for Ease of Use in the Field
ArcGIS Map Integration
Driving Directions Optimized for Locators 

Modern, Easy To Use, 811 One Call Utility Locate Ticketing Solution for safe digging 

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City of Boca Raton implements BOSSDesk for Efficient Onboarding and Improved Service Deliv

One Award-Winning Platform, Many Features and Benefits


What Our Clients Say

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Van M.
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Construction Site Supervisor
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Discover What's New at BOSS! 

From innovative solutions for any industry to inspiring events, and an award-winning U.S.-based customer support team, we have all sorts of content to help you grow and receive the best possible customer experience.