Demo Support

Most User-Friendly Help Desk & Most Affordable ITSM Software

Capterra names BOSS Solutions as “BEST” in several Help Desk categories

BOSSDesk

Provides State of the Art IT Service Management on the Cloud

Request Demo Watch Video

BOSS Solutions Suite named as a top FrontRunner for IT Help Desk Software by Software Advice, a Gartner Company. View Report.

BOSS Support Central

Take On-Premise IT Service Management to the Next Level

Request Demo Watch Video

View recording of Webinar – All That’s New with BOSS Support Central

Watch Webinar Recording

BOSS811

A Cloud based One Call Ticket Management Solution for the Damage Prevention Industry

Request Demo Watch Video

Find out how The City of San Jose Saved Millions with BOSS811

View Customer Success Story

Call 811 Before You Dig Safe Digging Partner

Mark Your Calendars for the 2019 User Conference & Training

May 16 & 17, 2019 at the Marriott Buckhead Atlanta

Click to Receive User Conference
Announcements

Products

The most cost effective and user friendly service management solutions in the industry

BOSSDesk

IT Service Management
on the Cloud

BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications. BOSSDesk, is cost effective, accessible 24x7 and highly secure.

Learn more Watch Video

BOSS Support Central

IT Service Management
On-Premise

The new BOSS Support Central is ITIL aligned and takes On-Premise IT Service Management to a new level. Capabilities includes Help Desk, IT Asset Management, Service Catalog and Mobile Apps. Current users can easily upgrade to the latest release.

Learn more Watch Video

BOSS811

One Call Ticket
Management

BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locator Companies managing excavation requests. BOSS811 increases efficiency, reduces cost, is easy to use, scalable and highly secure.

Learn more Watch Video

Customers

What our users say

"A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customer’s needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.”.

City of Marietta

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Forsyth County GA

"BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company."

The Save Mart Companies

"BOSSDesk continues to amaze. The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures."

Ob Hospitalist Group

"I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs."

BGI

"Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization."

Town of Belmont

"Excellent Helpdesk Product! Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central Help Desk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle."

Mobile Area Water and Sewer System

"BOSS Support Central has really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location."

Jones County School System

"BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted."

Lexington County School District One

"BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable."

Effingham County Board of Commissioners

"The BOSS Solution has been very helpful to track our assets. We recently inventoried all our assets into the BOSS system. We have a sticker on every piece of equipment and we can keep track of when it is moved or retired. We love BOSS Support. They are very quick to respond."

Limestone County, Alabama

"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us.”

Hooters of America

"BOSS is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from BOSS. For any issues we face, we get an immediate response from their support team and they work closely with us until the issue is resolved. It makes us feel as if we are their only customer.”

North Carolina Dept. of Agriculture and Consumer Services

"BOSS Solutions offers a great product that we use each and every day. It simplifies my job and makes handling assets and tickets a breeze. The support I receive from BOSS is excellent. I always know that customer service is only a call or email away.”

Douglas County, GA

Read our reviews on

Industry Solutions

The most cost effective service management solution for many industries

BOSS Solutions for the Public Sector helps counties, cities, school districts, police departments and public sector entities to improve services, reduce costs, and automate the IT lifecycle. BOSS enables you to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their life cycles. Learn more.

The BOSS Healthcare solutions enables IT to spend less time managing the infrastructure and more time creating innovative solutions that enable healthcare professionals to transform the patient experience. The BOSS customized Healthcare solutions comes with predefined templates and ITSM service catalogs that cater to the needs of Healthcare environments. Learn more.

BOSS Solutions for education are powerful, flexible and robust solutions which not only automates routine IT processes, but also provides the ability to innovate "beyond IT”. BOSS helps the IT team to monitor and repair machines, track all requests from educators and make sure nothing is neglected or overlooked. BOSS Solutions can also be used to help with online testing requirements for educational institutions. Learn more.

BOSS Solutions for Facilities Management enables you to receive and assign work requests, schedule and manage maintenance for techs or vendors, record labor and purchase transactions and access all your data via built-in performance reports. Customizing your workflow enables you to automate the approval and assignment of work requests . Learn more.

BOSS811 One Call Ticket Management Solution provides Municipalities, Utilities, Pipeline and Locator Companies with a capability to track, manage, and route tickets for verification of safe digging procedures. BOSS 811 is a cloud based Solution and includes, a powerful Routing Engine, GIS Mapping, a Mobile Client, comprehensive reporting and much more. Learn more.

BOSS has been providing professional services for service management for many years to several hundred customers. We study your environment and help set up your configuration management database (CMDB), build the baseline inventory and guide you in the process of reconciling your licenses with what is procured. You can get a consolidated view of the distribution of software licenses across the organization. Learn more.