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Powerful ITSM, Help Desk and 811 Ticketing Systems

Turning Ticket Management into an Exceptional Customer Experience

Address complex IT issues, like self-service, workflow automation, incident management, asset management and underground utility damage prevention with BOSS' ticketing management solutions.

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PRODUCTS

BOSSDesk for ITSM

Cloud and on-premise in one platform 
Help Desk Ticketing
Incident, Change and Problem Management
Enterprise-Wide Automation of IT processes

Comprehensive Service Catalog
Integrated Asset Management
IT Self-Service Portal
Mobile apps for ITSM on the go

PRODUCTS

BOSS811 for Damage Prevention

Call Before You Dig Ticket Management
811 One Call Center Integration
Facility Mapping & Annotation
Alerts and Notifications
Manifest Marking Solutions with virtual maps
Mobile Apps for Ease of Use in the Field
ArcGIS Map Integration
Driving Directions Optimized for Locators 

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City of Boca Raton implements BOSSDesk for Efficient Onboarding and Improved Service Deliv
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Award Badges

One Award-Winning Platform, Many Features and Benefits

CUSTOMERS

What Our Clients Say

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Van M.
FORSYTH COUNTY, GA
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CUSTOMER STORY

The City of San Jose Saves Millions $ with
BOSS811 One Call Ticket Management

Find out how the city replaced an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand for service from underground marker & locate crews.