Meet your organization's needs
Plans to suit any size business
Powerful ITSM, Help Desk and 811 Ticketing Systems
Turning Ticket Management into an Exceptional Customer Experience
Address complex IT issues, like self-service, workflow automation, incident management, asset management and underground utility damage prevention with BOSS' ticketing management software.
PRODUCTS
BOSSDesk for ITSM
Cloud and on-premise in one platform
Help Desk Ticketing
Incident, Change and Problem Management
Enterprise-Wide Automation of IT processes
Comprehensive Service Catalog
Integrated Asset Management
IT Self-Service Portal
Mobile apps for ITSM on the go
An integrated Help Desk Ticketing and Asset Management platform for providing easy and efficient Customer Service and Customer Support ticket resolution
PRODUCTS
BOSS811 for Damage Prevention
Call Before You Dig Ticket Management
811 One Call Center Integration
Facility Mapping & Annotation
Alerts and Notifications
Manifest Marking Solutions with virtual maps
Mobile Apps for Ease of Use in the Field
ArcGIS Map Integration
Driving Directions Optimized for Locators
Modern, Easy To Use, 811 One Call Utility Locate Ticketing Solution for safe digging
One Award-Winning Platform, Many Features and Benefits
CUSTOMERS
What Our Clients Say
"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."
Van M.
FORSYTH COUNTY, GA
CUSTOMER STORY
The City of San Jose Saves Millions $ with
BOSS811 One Call Ticket Management
Find out how the city replaced an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand for service from underground marker & locate crews.