Products

The most cost effective and user friendly service management solutions in the industry

BOSSDesk

IT Service Management
on the Cloud

BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications. BOSSDesk, is cost effective, accessible 24x7 and highly secure.

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BOSS Support Central

IT Service Management
On-Premise

The new BOSS Support Central is ITIL aligned and takes On-Premise IT Service Management to a new level. Capabilities includes Help Desk, IT Asset Management, Service Catalog and Mobile Apps. Current users can easily upgrade to the latest release.

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BOSS811

One Call Ticket
Management

BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locator Companies managing excavation requests. BOSS811 increases efficiency, reduces cost, is easy to use, scalable and highly secure.

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Customers
  • Sun Solutions
  • Forsyth County Georgia
  • North Carolina Agriculture
  • Mobile Area Water and Sewer System
  • NC Machinery CAT
  • Delta Dental
  • The City of San Marcos
  • City of Winter Park Florida
  • OB Hospitalist Group
  • Bell County
  • Forsyth County North Carolina
  • City of Vallejo California
  • Boca Raton Florida
  • AAA American Automobile Association
  • Vectren
  • Vectren
  • Save Mart Supermarkets
  • Hooters
  • The Breakers Palm Beach
  • Holt of California CAT
  • Lone Star National Bank
  • Grady Hospital
  • State of Georgia
  • City of Tallahassee
  • Anchorage School District

What our users say

Read our reviews on  Capterra

Industry Solutions

The most cost effective service management solution for many industries

BOSS Solutions for the Public Sector helps counties, cities, school districts, police departments and public sector entities to improve services, reduce costs, and automate the IT lifecycle. BOSS enables you to implement repeatable, measurable processes for defining, transitioning, delivering, and supporting services and assets throughout their life cycles. Learn more.

The BOSS Healthcare solutions enables IT to spend less time managing the infrastructure and more time creating innovative solutions that enable healthcare professionals to transform the patient experience. The BOSS customized Healthcare solutions comes with predefined templates and ITSM service catalogs that cater to the needs of Healthcare environments. Learn more.

BOSS Solutions for education are powerful, flexible and robust solutions which not only automates routine IT processes, but also provides the ability to innovate "beyond IT”. BOSS helps the IT team to monitor and repair machines, track all requests from educators and make sure nothing is neglected or overlooked. BOSS Solutions can also be used to help with online testing requirements for educational institutions. Learn more.

BOSS Solutions for Facilities Management enables you to receive and assign work requests, schedule and manage maintenance for techs or vendors, record labor and purchase transactions and access all your data via built-in performance reports. Customizing your workflow enables you to automate the approval and assignment of work requests . Learn more.

BOSS811 One Call Ticket Management Solution provides Municipalities, Utilities, Pipeline and Locator Companies with a capability to track, manage, and route tickets for verification of safe digging procedures. BOSS 811 is a cloud based Solution and includes, a powerful Routing Engine, GIS Mapping, a Mobile Client, comprehensive reporting and much more. Learn more.

BOSS has been providing professional services for service management for many years to several hundred customers. We study your environment and help set up your configuration management database (CMDB), build the baseline inventory and guide you in the process of reconciling your licenses with what is procured. You can get a consolidated view of the distribution of software licenses across the organization. Learn more.