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  • BOSS Solutions named a FrontRunner for Help Desk Software by Gartner

    BOSS Solutions is pleased to announce that we are named as a FrontRunner for Help Desk Software by Gartner’s Software Advice. BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central for On-Premise IT Service Management makes it easy and affordable for customers to implement best practices in Service Management. Features include Automatic Discovery, Incident Management, Problem and Change Management, Service Catalog, Knowledgebase, Mobile Apps, and more. BOSS Solutions has built a committed customer base through incorporating best practices with a unique commitment to customer support. Click to view report.

  • BOSS Solutions ranks in the Top 20 Most Affordable ITSM Software Providers

    BOSS Solutions is excited to share that we now rank in the Top 20 Most Affordable ITSM software providers by Capterra. BOSS Solutions is an innovative software company providing ITAM/ITIL solutions that make it easy and affordable for customers to implement best practices in service management. BOSS Solutions products include BOSSDesk an ITAM/ ITIL aligned Service Desk on the Cloud and BOSS Support Central a fully integrated on-premise ITSM solution. BOSS Solutions helps organizations improve operational efficiency cost-effectively. BOSS has built a committed customer base through incorporating best practices with a unique commitment to customer support. Learn more.

  • BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra

    BOSS Solutions is excited to announce that we have been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews. Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support. The company’s major products are BOSSDesk which provides IT Service Management on the Cloud, BOSS Support Central – which provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. View report here. For more information call +1 678.684.1200.

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  • Award-Winning Help Desk for Cloud and On-Premise | BOSS Solutions

    BOSSDESK ITSM IT Service Management and Help Desk Solution for both On-Premise and in the Cloud. Request a Demo Watch Overview CUSTOMERS Trusted By Leading Organizations Out of gallery PLATFORM Powerful ITSM Solutions Platform BOSSDesk ITSM is highly ranked by customers for providing an affordable solution, great user experience, a wide range of features, and excellent U.S.-based customer support. This solution is available on-premise or in the cloud. Watch Overview FEATURES & CAPABILITIES Comprehensive features and capabilities to meet your IT department needs. Out of gallery Help Desk BOSSDesk ticket systems include incident management, problem management and change management, covering the full lifecycle of IT department needs. Change Management BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services. Self-Service The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. HR Onboarding Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows. Incident Management Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized. Asset Management BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details. Workflow Automation A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review. Facilities Management Give teams across the organization one platform for reporting and managing facilities and maintenance issues. Problem Management BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue. Service Catalog Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management. Dashboard Reports Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making. ESM BOSSDesk extends service delivery beyond IT to enterprise service management across the organization. MOBILE APPS With you wherever you’re going. Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android. COLLEGE OF HRSM "BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf." Doug C. Director of IT Read more reviews on Capterra INDUSTRIES IT Service Management, Help Desk and Service Desk applications across the organization. Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more BOSSDesk Pricing ESSENTIALS $19 Every Month Per paid user/monthly/billed annually (unlimited end-users) View Plan Details PROFESSIONAL $39 Every Month Per paid user/monthly/billed annually (unlimited end-users) View Plan Details ENTERPRISE $69 Every Month Per paid user/monthly/billed annually (unlimited end-users) 30-day free trial View Plan Details PRICING PLANS Most Popular Start a 14-day Free Trial Request a free trial with a dedicated support resource and experience how our technology can improve your business. Start Free Trial Watch Overview No credit card required. BOSSDesk Resources Case Study Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk Case Study BOSS helps Grady focus on what they do best - helping people Case Study Forsyth County Improved Customer Service in Departments Beyond IT Blog Integrating the Service Desk with Bots for enhanced Service Delivery Out of gallery Delight your customers with effortless customer service. Request a Demo Contact sales

  • Ticketing Software | BOSS Solutions | Norcross

    Powerful ITSM, Help Desk and 811 Ticketing Systems Address complex IT issues, like self-service , workflow automation , IT asset management and underground utilities asset protection with BOSS' ticketing management solutions. Explore BOSSDesk Explore BOSS811 Out of gallery PRODUCTS BOSSDesk for ITSM Cloud and on-premise in one platform Help Desk Ticketing Incident, Change and Problem Management Enterprise-Wide Automation of IT processes Comprehensive Service Catalog Integrated Asset Management IT Self-Service Portal Mobile apps for ITSM on the go Get Started With BOSSDesk PRODUCTS BOSS811 for Damage Prevention Call Before You Dig Ticket Management 811 One Call Center Integration Facility Mapping & Annotation Alerts and Notifications Manifest Marking Solutions with virtual maps Mobile Apps for Ease of Use in the Field ArcGIS Map Integration Driving Directions Optimized for Locators Get Started With BOSS811 One Award-Winning Platform, Many Features and Benefits CUSTOMERS What Our Clients Say "The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%." Van M. FORSYTH COUNTY, GA CUSTOMER STORY The City of San Jose Saves Millions with BOSS811 One Call Ticket Management Find out how The City replace an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand of service from underground marker & locate crews. See Customer Story

  • The City of Marietta Success Story | BOSS Solutions

    THE CITY OF MARIETTA SUCCESS STORIES / City Expands Service Desk Capability And Migrates from On-Prem to the Cloud Request a Demo Contact sales Customer Overview The City of Marietta is located in central Cobb County, Georgia, and is the county's seat and largest city. The city has a total population of 60,000 making it one of Atlanta's largest suburbs. The city has 800 employees supported by an IT department of 23 people. Challenges The City of Marietta wanted to move away from their on premise help desk solution to a cloud-based solution that would better serve their needs. In addition to managing IT service requests, they wanted a solution that could be expanded to address and manage service requests for other city departments in order improve overall user satisfaction. Solutions BOSSDesk was selected because of the integrated service desk capability and a service catalog with an award-winning user-friendly interface. In addition to serving the needs of the IT department, BOSSDesk has been successfully implemented across many city departments including the police, public works, facilities, traffic and human resources. The City of Marietta has seen significant improvement in response times combined with faster resolution resulting in improved user satisfaction. Results Utilizing BOSSDesk, the City of Marietta expanded the help desk coverage by creating service catalogs that address the service management requirements of many city departments including: Facilities. A service catalog was created for the department to allow facility requests to be entered and managed by facilities without being routed through IT. Traffic Department. A service catalog for the traffic department allowed for the reporting of issues with Glance, a program that controls the pre-emption of the traffic light signals in emergencies. The system also allows external vendors to be automatically added as watchers to monitor and comment on reported issues. Public Works Department. A service catalog was created for requests associated with their Sages Software, used to manage planned reviews, permits, and inspections. Again watchers are automatically added to monitor and comment on reported issues. The Police Department. The police service catalog allows only the police department to access, review and manage requests for new hire background checks, cyber unit project requests, criminal investigations, traffic statistics, and crime statistics. A separate service catalog was created for the police department to manage requests for transfers and promotions. Human Resources Onboarding. BOSSDesk enables the city to order and track all the appropriate equipment software, applications, and permissions needed to support new employees. Tasks and approvals are generated to ensure the onboarding process is as effective as possible. For more information view the recording of the webinar with City of Marietta . "With BOSSDesk we were able to expand the Help Desk to other city departments and have seen significant improvement in response and resolution times." Kelly Hanson Service Desk Manager, City of Marietta Want to share this customer story with someone? Send Email More success stories See All Stories Lexington County School District One Taking Service Management Beyond the Help Desk in Education Holt of California CAT Dealer Improved Efficiency and Service Delivery Across the Organization Oberweis Dairy Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk

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