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Blog Posts (64)
- Ice Storm Preparedness: What You Need to Know About Utility Damage Prevention
Ice storms are a dangerous and often unpredictable weather phenomenon that can cause significant damage to power lines and other utility infrastructure. Ice storms are among the most common causes of power outages in the United States, with millions of people affected yearly. In this blog, we'll discuss how you can prepare for ice storms and prevent utility damage, including the role of underground utility locating services and the benefits of using BOSS811 for damage prevention. Understanding the Risks of Ice Storms Ice storms occur when falling precipitation freezes in contact with the ground or other surfaces, forming a layer of ice. This layer of ice can be incredibly dangerous, weighing down trees and power lines and causing them to break or snap. In addition, ice can cause damage to roads, bridges, and other infrastructure, making travel difficult or impossible. One of the most significant risks of ice storms is power outages. When power lines and other electrical infrastructure are damaged, they can fail, leaving people without power and heat. This can be especially dangerous during the winter months when temperatures can drop well below freezing. In addition to power outages, ice storms can also cause damage to gas and water pipelines. For example, frozen water can cause pipes to burst, leading to water damage and flooding. Gas pipelines can also be affected, with ice and snow buildup potentially causing blockages or leaks. Tips for Preventing Ice Storm Utility Damage You can do several things to prevent utility damage during ice storms, whether a homeowner or a professional. Here are some best practices to keep in mind: Clear trees and branches near power lines before an ice storm. One of the most significant risks during an ice storm is falling trees or branches that can damage power lines. By clearing trees and branches in advance, you can help prevent this type of damage from occurring. Prepare backup generators or alternative heating sources. A backup generator or alternative heating source is a good idea if you live in an area prone to power outages during ice storms. This can help keep you and your family safe and warm during a power outage. Follow recommended safety guidelines during power outages. If you experience a power outage during an ice storm, following recommended safety guidelines to prevent accidents and injuries is essential. This includes using flashlights instead of candles, never using a gas stove for heat, and avoiding downed power lines. Importance of Underground Utility Locating During Ice Storms One of the most important things you can do to prevent utility damage during an ice storm is to understand the location of underground utility infrastructure. This is where underground utility locating services come in. These services use specialized equipment and techniques to locate underground utility infrastructure, such as gas lines, water pipes, and electrical cables. By identifying the location of these assets, you can avoid accidentally damaging them during excavation or digging projects. During an ice storm, underground utility locating services can be essential. Ice and snow can make it challenging to see underground assets, making it easier to accidentally hit or damage them. By using underground utility locating services, you can ensure that you take the necessary precautions to prevent damage during an ice storm. The Role of BOSS811 in Ice Storm Preparedness Ice storms can wreak havoc on utility infrastructure, causing power outages, gas leaks, and other hazards. As a result, it is critical for municipalities, utilities, and private underground utility locating services to be prepared for these types of emergencies. BOSS811, a cloud-based, One Call Ticket Management Solution for the Damage Prevention Industry, and it's a powerful tool for ice storm preparedness. One of the key features of BOSS811 that makes it invaluable in ice storm preparedness is its ability to load map services directly from the GIS server. This eliminates the need for paper maps and allows the "dig box" to be accurately located on the screen. As communities prepare for and recover from ice storms, the volume of locate requests for digging or excavation projects can increase significantly. Managing the influx of tickets can be overwhelming for utility companies, leading to delays and potential damages to underground utility lines. BOSS811 can play a vital role in ice storm preparedness by streamlining the ticket management process. It helps utility companies efficiently handle the volume of tickets and prevent accidental damage to underground lines, ensuring that communities stay connected during and after an ice storm. Learn More >> Request a BOSS811 Demo Today! In conclusion, ice storms can cause significant damage to utility infrastructure, resulting in widespread power outages and other hazards. Homeowners, businesses, and utility companies must prioritize ice storm preparedness and take steps to prevent damage before a storm hits. Key takeaways from this blog include: Knowing your risk Developing an emergency plan Ensuring your trees and structures are properly maintained Using tools like BOSS811 to streamline locate requests during ice storms By understanding the risks associated with ice storms and taking proactive measures to prevent damage, you can minimize the impact of these storms and protect properties and communities. At BOSS811, we are committed to helping you prepare for ice storms and other emergencies. Our One Call Locate Ticket Management software is an affordable, flexible solution that can help you streamline utility requests, increase productivity, reduce risks, and expedite processes during ice storms and times of crisis. We encourage you to take action today and prioritize ice storm preparedness. Be proactive in your approach and use tools like BOSS811, an essential tool for ice storm preparedness and the damage prevention industry.
- The Top 5 Problems Faced by Helpdesks & How to Solve Them
As more and more businesses rely on technology to operate, helpdesks have become increasingly important for providing technical support to customers and employees. A good help desk can make all the difference in ensuring a business runs smoothly, but several common problems can arise during daily operations. Looking to improve your help desk's customer service and operational efficiency? Look no further than BOSSDesk. This article will delve into the top five challenges helpdesks face and explore how BOSSDesk can help solve them. ➡️1. Long Wait Times One of the most common problems experienced by users is the long wait times for resolutions. When customers have to wait on hold for an extended period, they can quickly become frustrated and lose faith in the support team. Long wait times can also lead to a backlog of calls, causing them to become overwhelmed and potentially miss essential requests. How BOSSDesk Can Help: BOSSDesk provides several features that can help reduce wait times and improve response times. With a self-service portal, customers can quickly find answers to common questions without calling the helpdesk. Additionally, BOSSDesk's ticket management system prioritizes requests based on urgency and allows multiple team members to work on tickets simultaneously, reducing response times and preventing backlogs. ➡️2. Lack of Communication Another common problem for helpdesks is a need for more communication between team members, leading to missed requests or duplication of effort. Team members can easily collaborate on specific details and handle each ticket rapidly. How BOSSDesk Can Help: BOSSDesk's alerts, notes, and knowledgebase make it easy for team members to work together on requests. Notes can be added to tickets to provide context, and team members can communicate with each other directly within the ticketing system. This ensures everyone has access to the most up-to-date information and prevents miscommunications. ➡️3. Inefficient Processes Helpdesk operations can only become efficient if processes are streamlined. Manual processes or reliance on outdated technology can lead to delays and errors that frustrate customers and support team members. How BOSSDesk Can Help: BOSSDesk provides automation tools such as workflows, service catalogs that can help streamline helpdesk processes. For example, frequently asked questions can be added to the self-service portal, reducing the number of calls to the help desk. Additionally, users can create automated workflows and ensure that requests are routed to the correct team members and that crucial details are provided. ➡️4. Limited Reporting and Analytics With good reporting and analytics, it can be easier to identify areas where the help desk can improve. Team members need to be able to track the status of requests or measure the success of the help desk to identify trends or implement changes to improve operations. How BOSSDesk Can Help: BOSSDesk provides detailed reporting and analytics tools that allow team members to track response times, resolution rates, and customer satisfaction scores. Imagine using this information to identify areas for improvement and make data-driven decisions that improve the efficiency of the help desk. ➡️5. Inconsistent Customer Service Inconsistent customer service is a significant problem for many organizations. When different team members provide varying levels of support, it can lead to user dissatisfaction. Additionally, inconsistent customer service can damage a company's reputation and lead to lost business. How BOSSDesk Can Help: BOSSDesk's ticketing system ensures that all requests are handled consistently and efficiently. With standard workflows, automated processes, and escalations, customers can be assured that their requests are handled promptly and professionally. The Importance of Solving These Problems Solving these common problems is crucial for improving customer service and ensuring businesses run smoothly. With long wait times, customers may become frustrated and seek alternative solutions or competitors. This can lead to a loss of business and negative reviews. The inability to effectively manage and prioritize tickets can result in lower productivity and increased response times, negatively impacting employee morale and customer satisfaction. Additionally, with proper documentation and reporting, teams can identify and address recurring issues, leading to efficient processes and eliminating wasted time. By addressing these challenges, businesses can improve the customer experience, increase productivity, and reduce the risk of losing customers to competitors. In conclusion, helpdesks are essential to any business, but choosing the right one is very crucial in providing efficient and effective service. BOSSDesk features include time tracking, incident management, problem management, mobile access and a very powerful service catalog that enables organizations to deliver services efficiently and ensure customer satisfaction. Overall, BOSSDesk is designed to balance being easily used and highly customizable. Its features help to save time, money, and effort by automating tasks, streamlining user experiences, and providing customizable options. With the right tools, like BOSSDesk, that offer ease of use and highly customizable features, teams can solve the top 5 problems they face, including managing ticket volumes, reducing response times, improving self-service options, tracking performance metrics, and ensuring staff productivity. BOSSDesk offers automation features that can significantly enhance operations and customer satisfaction, making it an ideal solution for businesses of all sizes. If you're ready to streamline your operations and provide excellent customer service, we encourage you to sign up for a BOSSDesk demo today. Experience the benefits of automation in operations and solve the top 5 problems faced by helpdesks to improve your customer service today.
- Don't Let Your Ticket Expire: The Time Sensitivity of 811 Locate Requests
When it comes to safety, there is no room for error. Companies and organizations engaged in excavations and other ground-related projects must ensure that they file and address all 811 locate requests correctly and within the time limits imposed by the law. Failure to do so can result in fines, penalties, and other serious consequences. In this blog post, we will discuss the time-sensitiveness of 811 locate requests, the potential effects of letting your ticket expire, and how to ensure that your request is handled correctly. With just a few simple steps and a little preparation, you can ensure that your requests are completed on time and that your safety and those around you are never compromised. So, what exactly is an 811 Locate Request? Simply put, you make a call or online request to have underground utility lines marked before digging. This lets you know exactly where these lines are so you can work around them safely. It's an important step that helps prevent damage to gas, water, and other vital utility lines and minimize the risk of injury or other accidents. Here's the catch: these requests are time-sensitive! In most cases, you must make the request a few days before you start digging; the actual marking process can take some time. This means that it's crucial to plan and make the 811 locate request as early as possible to avoid delays or complications. Submitting a locate request on time is crucial for many reasons. First and foremost, it helps ensure that your digging project is completed safely. By contacting 811, you can have the underground utilities in your area marked, so you can avoid hitting any underground pipelines or electrical wires that could cause harm to yourself, your crew, and your property. In addition to safety, submitting your locate request promptly is also important from a legal perspective. According to the Common Ground Alliance, waiting too long to submit your locate request could result in fines and penalties. On top of that, it can also cause delays in your digging project, which may result in missed deadlines and increased costs. Furthermore, submitting your locate request on time shows that you take your responsibility as a professional contractor or property owner seriously. By contacting 811 before you start digging, you demonstrate to your clients, neighbors, and community that you are aware of the dangers of digging near underground utilities and that you are taking steps to ensure the safety of everyone involved. The 811 locate request process should begin with mapping out where the work is to be done. This includes surveying the area to determine the project's scope and identify any underground utilities and structures that may pose a risk. Once the survey is complete, the contractor will submit an 811 request to their local One Call center. The request should include the information gathered during the survey, the planned work, and the proposed completion date. Submitting an 811 Locate Request is a straightforward process, but it's important to understand the steps involved so that you can be sure your request is handled promptly. Here's a step-by-step guide to submitting an 811 Locate Request: Plan Your Excavation: Before digging, you must clearly understand where underground utility lines are located. The 811 Locate Request system makes it easy to identify these lines, so you can avoid damaging them during your excavation. Call 811: Contact the 811 hotlines and provide the necessary information about your excavation site, including the location and type of work you plan to do. This information will be passed on to the appropriate utility companies, who will then send a locator equipped with the right tools to mark the location of the underground lines. Please wait for a Response: After you've submitted your 811 Locate Request, it's essential to wait for a response before starting any excavation work. The utility companies will need time to locate and mark the underground lines, so it's necessary to be patient and wait for their response. Respect the Markings: Once the utility companies have marked the location of the underground lines, it's important to respect these markings and avoid digging in the marked areas. This will help ensure the safety of yourself and the underground utilities and help prevent costly repairs or fines. By following these simple steps, you can be sure that your 811 Locate Request is handled quickly and effectively and that your excavation project is completed safely and efficiently. Factors that can Delay the Processing of an 811 Locate Request The first factor that can cause a delay in processing an 811 locate request is the availability of personnel. Some areas may not have enough personnel to process the request quickly. This can mean that the request has to be put on hold until the staff is available, thus causing a delay in the process. The second factor that can delay 811 locate requests is the complexity of the request itself. Depending on its complexity, some requests may take longer to process than others. Thankfully, there are some best practices you can use to help avoid delays in your 811 locate requests. To ensure your locate request is processed as quickly as possible, provide adequate information to 811. This includes the location of the job site, the type of work to be performed, and the estimated excavation start and end dates. This way, 811 can pass this information to the utility companies, who can ensure they send out locators as soon as possible. Call 811 call centers reduce the risk of potential damage to underground utilities. By providing up-to-date information on the location of these utilities, the 811 call center helps to ensure that excavation projects are carried out safely with the utmost care and consideration. This not only protects the infrastructure of the utility companies but also reduces the likelihood of costly repairs and downtime for those involved in the project. Working with the 811 call center and utilizing tools such as BOSS811 can greatly benefit excavation projects by streamlining the request process, reducing delays, and promoting safety. Thanks to tools like BOSS811, which helps the utilities manage and process locate requests promptly, contractors and excavators can dig safely and prevent damages. BOSS811 comes with many locate ticket screening capabilities to help utilities handle tickets efficiently in a short time. It also automatically closes tickets based on various parameters and gives optimal driving directions for locators based on tickets assigned to them. Overall, the timely submission of 811 Locate requests is critical for the project's success and the safety of the underground assets and the public. BOSS811 is a powerful tool that helps the utilities handle the locate requests efficiently to ensure safe digging. Preventing damages is a significant step toward public safety. Let us all play our part!
Other Pages (80)
- Discoverthedifference2023 | Boss Solutions | Norcross
May 10th - 12th, 2023 Save The Date! DISCOVER THE DIFFERENCE at the next BOSSSDesk user conference being held at the modern, upscale Atlanta Marriott Buckhead Hotel & Conference Center. Join us for a power packed two day seminar full of opportunities to network with your peers, get hands-on training and attend discovery sessions designed to help users learn new ways to leverage BOSSDesk and maximize efficiency. Discover what's trending with BOSSDesk's technology and meet with our award-winning team, face to face. REGISTER TODAY! We hope to see you soon! Discover The Difference BOSSDesk User Conference DISCOVER THE DIFFERENCE 2023 USER CONFERENCE DISCOVER WHAT'S AHEAD FOR BOSSDesk! DISCOVER THE DIFFERENCE is a two-day premier user conference that brings IT Service Management and Help Desk professionals together to discover and help drive BOSSDesk developments. Join us to connect with the BOSSDesk team and others from the IT Service Management and Help Desk community. During the user conference, you'll discover how to improve efficiencies using BOSSDesk enhancements and integrations while networking with experts and peers on how to stay ahead of the curve with result-based strategies. Share & learn through hands-on interactive workshops, gain a new perspective on old and fresh features, and discover how other BOSSDesk innovators excel in service with BOSSDesk! DISCOVER THE DIFFERENCE with BOSSDesk! REGISTER TODAY DISCOVER THE DIFFERENCE ITSM & HELP DESK User Conference Coming soon to the: Atlanta Marriott Buckhead Hotel & Conference Center BOOK HOTEL Discover Industry Specific Think Tanks Discover Interactive Breakout Sessions Discover Product Enhancements & Roadmaps Discover One on One Networking and Reception Don't Miss Out! Catch up with BOSSDesk at DISCOVER THE DIFFERENCE 2023 A Strategic Overview Define your vision for the future and identify your organization's goals and objectives. A BOSSDesk Discovery Learn how to take BOSSDesk to new levels with powerful integrations. The Journey Ahead Listen in on the history of BOSSDesk and product roadmap discussions. Building Service Catalogs Discover how to build better Service Catalogs from BOSSDesk technicians, live. BOSSDesk Advanced Workflows Live discussion on advanced workflow processes & automations. Upscale Location & Events Book at group rates and enjoy upscale dining and networking in beautiful Buckhead, Atlanta. Here's a sneak peek into our agenda: May 10th - Social Hour starting at 6 pm. May 11 - Discover the Difference - BOSSDesk Interactive Sessions and Workshops starting at 8 am and ending at 4 pm. May 11 -Special Evening Event with dinner at 6 pm. May 12 -Discover the Difference - BOSSDesk Interactive Sessions and Workshops starting at 8 am and ending at 3 pm. May 12 - 3 pm - Close of Conference We've been busy advancing our services and products over the last two years and now we're back and ready to share new product developments and future initiatives with all BOSSDesk end users. Atte ndee s will discover how our solutions and services coupled with our partnership, enable organizational transformations. To allow more of you to participate and benefit from the conference we have kept the conference fee at an affordable $850 for the first attendee from your organization and $425 for any additional attendee. This fee includes all meals, conference materials, and special Wednesday and Thursday evening entertainment events. To register for the conference, submit the form below, and don't forget to book your hotel room at the luxurious Atlanta Marriott Buckhead Hotel & Conference Center. We can't wait to see you in perso n! We at BOSS Solutions strive for sustainability and innovation in an ever evolving ITSM landscape. If you believe in delivering a consistent employee experience without compromise, then this is a conference you don't want to miss! Attend and learn everything about this new era of BOSSDesk transformations. Show us how you use BOSSDesk and enter to win a $50 gift card at the conference! We want to hear from you. Share your success stories and creative solutions on Facebook using the hashtag #DiscoverTheDifference2023, and tag us @BOSSDesk for a chance to win. The more you share, the better your chances of winning a $50 gift card to use in Atlanta @ Discover The Difference. Two winners will be selected on April 1st. Share & win with BOSSDesk! Don't miss out on this exciting opportunity to connect with fellow BOSSDesk users and discover new ways to improve your operations. Please submit the form below to register for our 2023 BOSSDesk DISCOVER THE DIFFERENCE user conference! 2023 UC Form Register for DISCOVER THE DIFFERENCE 2023 Today! To register for DISCOVER THE DIFFERENCE user conference please complete and submit the form below! We will keep you informed of additional conference details as they are finalized. First Name Email Title Phone Last Name Company Address 2023 Conference Fee Please Select arrow&v Payment Options Choose payment type: arrow&v Submit to Register Thanks for registering for DISCOVER THE DIFFERENCE 2023. We'll contact you by email with additional conference details and registration confirmation. Discover The Difference with BOSSDesk!
- Ticketing Software | Boss Solutions | Norcross
Powerful ITSM, Help Desk and 811 Ticketing Systems Turning Ticket Management into an Exceptional Customer Experience Address complex IT issues, like self-service , workflow automatio n , incident management, asset management and underground utility damage prevention with BOSS' ticketing management software. Explore BOSSDesk Explore BOSS811 PRODUCTS BOSSDesk for ITSM Cloud and on-premise in one platform Help Desk Ticketing Incident, Change and Problem Management Enterprise-Wide Automation of IT processes Comprehensive Service Catalog Integrated Asset Management IT Self-Service Portal Mobile apps for ITSM on the go Get Started With BOSSDesk An integrated Help Desk Ticketing and Asset Management platform for providing easy and efficient Customer Service and Customer Support ticket resolution PRODUCTS BOSS811 for Damage Prevention Call Before You Dig Ticket Management 811 One Call Center Integration Facility Mapping & Annotation Alerts and Notifications Manifest Marking Solutions with virtual maps Mobile Apps for Ease of Use in the Field ArcGIS Map Integration Driving Directions Optimized for Locators Get Started With BOSS811 Modern, Easy To Use, 811 One Call Utility Locate Ticketing Solution for safe digging One Award-Winning Platform, Many Features and Benefits CUSTOMERS What Our Clients Say "The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%." Van M. FORSYTH COUNTY, GA Read more reviews on Capterra NEWS & EVENTS Discover What's New at BOSS! From innovative solutions for any industry to inspiring events, and an award-winning U.S.-based customer support team, we have all sorts of content to help you grow and receive the best possible customer experience. Register for the 2023 BOSSDesk User Conference! Discover The Difference with BOSS Learn More About BOSSDesk + Zapier Integration Listen to our latest webinar, 10 Ways to Turbo Charge Your Help Desk CUSTOMER STORY The City of San Jose Saves Millions $ with BOSS811 One Call Ticket Management Find out how the city replaced an antiquated computer-based one-call ticket management system with a modern solution that could better manage their ever increasing demand for service from underground marker & locate crews. See Customer Story
- BOSS811 Cloud-based One Call Ticket Management Solution | BOSS Solutions
BOSS811 DAMAGE PREVENTION Easy To Use, Modern 811 One Call Ticket Management Solution Request a Demo Watch Overview CUSTOMERS Trusted By Leading Organizations PLATFORM One Call Ticket Management BOSS811 is an affordable, flexible One Call Locate Ticket Management software for damage prevention used by municipalities, utilities, water and sewer, cable, telco, fiber, gas and oil pipelines, and private underground utility locating services responsible for managing 811 dig and excavation requests. BOSS811 helps you streamline utility requests, increase productivity, reduce risks and prevent damages. Watch Overview Download PDF FEATURES & CAPABILITIES Comprehensive features and capabilities to meet your utility locate ticket needs Witness the capabilities of our modern 81 1 One Call Ticket Management solution, with our extensive screenshot gallery. Take a tour and see how our user-friendly platform, robust features, and seamless integrations can enhance your damage prevention operations. Auto-Clear Tickets Auto-Clearing tickets based on specific parameters allows the appropriate response code to be returned to the One Call Center without manual intervention. GIS Integration Using Google Maps, BOSS811 integrates with GIS Mapping Software and ESRI products such as ArcGIS, and supports Keyhole Markup Languages (KML/KMZ). Driving Directions Driving directions allows the user to create the most efficient route to locate the tickets. Dashboard & Reports BOSS811 provides real-time access to data and analytics to stay compliant, avoid penalties and improve accountability and efficiency. Advanced Screening BOSS811 has a powerful routing engine for implementing workflows and enables you to preprocess tickets as they are received. Notifications BOSS811 allows you to create and automate notifications based on the specified rules. Manifest Generation Manifest Generation allows you to create a sketch of the onsite markings which can be sent to the excavator and stored with the ticket. Map-based Workflows BOSS811 provides added flexibility and ease of use by providing award-winning, innovative Map-based workflows for operators. Other Many more features to improve efficiency, save costs, and meet objectives and business needs. Features MOBILE APPS With you wherever you’re going. BOSS811 mobile apps provide your locators with the tools to effectively respond to excavator requests and identify the location of underground facilities. BOSS811 BENEFITS Transform the way you manage 811 One Call tickets Optimize and Automate Processes Auto-close tickets Return the appropriate response code to the One Call center without manual intervention Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ) Stay Compliant and Improve Accountability Stay compliant with your Positive Responses to the call center Visualize your data using our state-of-the-art customizable dashboard Stay on top of your metrics with a variety of analytical reports Generate and send a manifest with a sketch of the onsite markings to the excavator Enable On-The-Go Workflow Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android Upload dig site files, videos, and pictures as attachments to the tickets Insert annotations with uploaded attachments with sketching tools and a text editor Streamline Ticket Management Operate efficiently using map-based workflows Enhance ticket locating with integrated maps Generate driving directions Use advanced screening to pre-process tickets as they are received Locate tickets on-the-go with mobile apps Access via Single Sign On (SSO) Set up user roles and permissions Request a Demo CRANBERRY TOWNSHIP "I couldn't be more impressed with this software. It's simple in design and easy to use. The field employees like it and management appreciate all the reporting and alert functions." Jason D. Director Public Works Read more reviews on Capterra Industries INDUSTRIES One Call ticket management for streamlining locate requests Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more PRICING PLANS BOSS811 Plans PROFESSIONAL Request a Demo Single Call Center Integration 20 Users Dashboards & Reports Data Widgets Reports on Custom Fields Simple & Advanced Search Email Notification with Custom Templates Push Notifications Facility Map integration (20) Tickets Assigned by Map Areas Automated Ticket Screening Map Based Ticket Screening Auto Close Tickets by Screening Ticket Notes, Tags, and basic Custom Fields Bulk Ticket Actions Sketching Tools for Attachments Mobile App Request a Demo ENTERPRISE Request a Demo Everything in Professional, plus: Multiple Call Center Integrations Unlimited Users Advanced Ticket Workflows Unlimited Facility Map integrations Advanced Custom Fields Map Based Actions Pin Tickets Timesheets Teams Single Sign-on Mobile Offline Capabilities Driving directions Request a Demo Optional Modules and Integrations Additional Storage (in increments of 50 GB) SMS & IVR Module Implementation Services Integrations (USIC, OTS, OCC, Northern Lights) Manifest Plans Start a 14-day Free Trial Request a free trial with a dedicated support resource and experience how our technology can improve your business. Start Free Trial Watch Overview No credit card required. BOSS811 Resources Blog What Is 811 and Why Is It Important to Call Before You Dig? Webinar CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools Webinar SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management Webinar Driving Compliance with One Call Ticket Management - City of San Jose, CA Increase efficiency and reduce costs with powerful software. Request a Demo Contact sales