PARTNERS / TEXAS DIR

Texas DIR

PARTNERSHIP

BOSS Solutions Partnership with the Texas DIR

BOSS Solutions turns ticket management into an exceptional customer experience by providing help desk, service delivery, and 811 One Call ticket management solutions to Texas state agencies, cities, counties, and educational institutions.

About BOSS Solutions

BOSS Solutions turns ticket management into an exceptional user experience. From the help desk to the support desk to facilities management to enterprise service management to 811 One Call utility locating, BOSS Solutions provides your organization with the tools needed to manage your service delivery efficiently and affordably while ensuring an exceptional experience for your users and technicians.

BOSS Solutions platforms include BOSSDesk, a ticket management and enterprise management service solution available in the cloud or on-premise, and BOSS811, a One Call ticket management solution for the damage prevention industry.

Founded in 1991, BOSS Solutions is headquartered in Atlanta, Georgia.

Products & Services

 
 

BOSSDesk for ITSM

BOSSDesk is an ITIL service desk available in the cloud or on-premise that provides state-of-the-art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced incident management, problem management, change management, integrated asset management capability, and a service catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor, and when appropriate approve service requests.

 

The self-service web portal is easy to use and when combined with the knowledge base can significantly improve the efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow remote access to all capabilities. 

BOSS811 for Damage Prevention

BOSS811 is a cloud-based One Call ticket management solution for municipalities, utilities, pipeline, and locate companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides include GIS Mapping and advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance.

 

BOSS811 mobile apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow dashboards to be modified to meet the need of all users of the system. 

Contact Information & Order Placement

Contact our sales team to schedule a demo specifically for your needs.  Let us know that you are being referred to us through the Texas DIR program so we can apply the discounts when we provide our quote. Our sales department can be reached via email at sales@boss-solutions.com or by telephone at 678.684.1200 ext. 2. 

All purchase orders shall include the DIR contract number DIR-TSO-4386