Award-Winning 811 Ticket Management
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Trusted by leaders worldwide
Single Call Center Integration
Reports on Custom Fields
Simple & Advanced Search
Facility Map Integration
BOSS811 provides a preferred customer experience that boosts efficiency and empowers your organization.
Our 811 ticket management software includes a variety of affordable, flexible 811 One Call Locate Ticket Management solutions for damage prevention; used by municipalities, utilities, water and sewer, cable, telco, fiber, gas and oil pipelines, and private underground utility locating services responsible for managing 811 dig and excavation requests.
Improve accountability and user satisfaction
with BOSS811 One Call Ticket Management!
Voted best Value, best Ease of Use and best Customer Support by Gartner.
Adopt a Powerful 811
Ticket Management System
Optimize and Automate Processes
Return the appropriate response code to the One Call center without manual intervention
Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS
Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ
Stay Compliant and Improve Accountability
Stay compliant with your Positive Responses to the call center
Visualize your data using our state-of-the-art customizable dashboard
Stay on top of your metrics with a variety of analytical reports
Generate and send a manifest with a sketch of the onsite markings to the excavator
Enable On-The-Go Workflow
Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android
Upload dig site files, videos, and pictures as attachments to the tickets
Insert annotations with uploaded attachments with sketching tools and a text editor
Streamline Ticket Management
Operate efficiently using map-based workflows
Enhance ticket locating with integrated maps
Generate driving directions
Use advanced screening to pre-process tickets as they are received
Locate tickets on-the-go with mobile apps
Access via Single Sign On (SSO)
Set up user roles and permissions
"BOSS811 is definitely the best bang for the buck! If I had to choose one item, it would have to be the BOSS811 app. It makes the job so must easier for the locator. As far as the software goes, I would have to say that the "Reports" part of the software is what I like most."