Award-Winning 811 Ticket Management
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CUSTOMERS
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Trusted by leaders worldwide
Single Call Center Integration
Reports on Custom Fields
Simple & Advanced Search
Facility Map Integration
BOSS811 provides a preferred customer experience that boosts efficiency and empowers your organization.
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Our 811 ticket management software includes a variety of affordable, flexible 811 One Call Locate Ticket Management solutions for damage prevention; used by municipalities, utilities, water and sewer, cable, telco, fiber, gas and oil pipelines, and private underground utility locating services responsible for managing 811 dig and excavation requests.
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​Improve accountability and user satisfaction
with BOSS811 One Call Ticket Management!
Voted best Value, best Ease of Use and best Customer Support by Gartner.
Adopt a Powerful 811
Ticket Management System
Optimize and Automate Processes
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Auto-close tickets
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Return the appropriate response code to the One Call center without manual intervention
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Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS
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Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ
Stay Compliant and Improve Accountability
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Stay compliant with your Positive Responses to the call center
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
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Generate and send a manifest with a sketch of the onsite markings to the excavator
Enable On-The-Go Workflow
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Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android
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Upload dig site files, videos, and pictures as attachments to the tickets
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Insert annotations with uploaded attachments with sketching tools and a text editor
Streamline Ticket Management
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Operate efficiently using map-based workflows
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Enhance ticket locating with integrated maps
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Generate driving directions
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Use advanced screening to pre-process tickets as they are received
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Locate tickets on-the-go with mobile apps
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Access via Single Sign On (SSO)
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Set up user roles and permissions
