top of page

The Go-To Help Desk Solution for Governments, Cities and Municipalities Nationwide


An all-in-one easy to use ITSM platform that’s flexible, affordable and expandable - either on premise or in the cloud.


  • Help Desk and ITSM For Government

  • FREE PREMIUM U.S. Based Support

  • DEDICATED Best Practices Resources

  • FREE Fast-Launch Priority Implementation


Trusted By Federal, State & Local Governments

Business People
City of Marietta

"Excellent platform for Service Desk”

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics. 
The price of BOSS was very modest compared with the alternatives and the flexibility of the BOSS product was outstanding.

Ronald B

Director of IT


Sheriff, Police & Fire Departments
  • Manage Vehicle Maintenance Requests, Equipment Orders & Human Resource Tasks

  • Create Custom, Secure Service Catalogs Dedicated To Sensitive Content

  • Manage Burn Permits, Plan Reviews, Fire Inspections & Vehicle

Information Technology Departments
  • Manage Service & Help Desk Requests

  • Segment Requests by Internal & External Origin

  • Provide Quick Assistance, Support, User Account Management & MORE!

  • Robust Asset Management, Hardware & Software Support & License Management

Transform the way you manage Service Requests across your Government Organization

Public Facilities
  • Manage Requests For Electricians, Plumbers, Painters and Builders 

  • Track Time & Receipts On Work Orders

  • Automatically Generate Service Requests For Routine Maintenance

  • Mobile Apps enable Service Technicians to track and update tickets on the go

Human Resources Departments
  • Manage New Hires, Terminations, Transfers & Promotions

  • Expedite Employee Onboarding

  • Monitor And Track Employee Access And ID Card

Public Works
  • Manage Service Requests For Fleet Management, Roadways, Traffic Signage & Other Problems

  • Mobile Apps Allow Field Technicians To Manage Tickets Anywhere

  • Unlimited Watchers Enable Individuals The Ability To Watch & Follow Ticket Progress

Public Libraries
  • Manage Help Desk Tickets And Research Requests

  • Schedule Events And Reserve Meeting Rooms 

  • Manage Network Password Requests

Learn how innovative Government Organizations are using BOSSDesk

"With BOSSDesk we were able to expand the Help Desk to other city departments and have seen significant improvement in response and resolution times."

City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud


Kelly Hanson

Service Desk Manager, City of Marietta