Provides State of the Art IT Service Management on the Cloud

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How the City of Marietta improves user satisfaction by expanding Help Desk coverage

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BOSSDesk Benefits

BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications. BOSSDesk, is cost effective, accessible 24x7 and highly secure.

Always On No downtime. Accessible 24/7. Issue resolution is fast with easy access around the clock

Reduce Cost Pay only for what you need. Reduce overhead costs of installing and maintaining infrastructure

ACCESS FROM ANYWHERE The service is hosted on the cloud and accessible over the internet

Security Highly secure. The physical infrastructure is hosted and managed within secure data centers

BOSSDesk Features

BOSSDesk is an ITIL Service desk on the cloud that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. BOSSDesk is hosted securely in the Amazon cloud and can automatically scale as needed. The multi-tenant architecture takes a just few minutes to provision.

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Incident Management Comprehensive ticket management solution for managing the lifecycle of all incidents


PROBLEM Management Find the root cause of multiple incidents and prevent problems from impacting business

Change Management Understand and work to minimize risks of changes to the IT environment

Asset Management Total visibility and control to manage all types of assets across the service lifecycle

Service Catalog Enables employees to easily enter requests and administrators can easily customize

Dashboard and Reporting Comprehensive Reporting capability that enables effective service management

Self Service Portal Provides easy access for users to report incidents and request services

Mobile Apps Saves time and costs by allowing technicians to update their work orders and track assets remotely

Configuration & Tools Interface and tools that can provision, track, manage the IT environment

BOSSDesk Pricing


$ 19

agent / month / billed yearly

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$ 39

agent / month / billed yearly

Get Free Demo


$ 69

agent / month / billed yearly

Get Free Demo

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  • Boca Raton Florida
  • Forsyth County North Carolina
  • State of Georgia
  • City of Monterey
  • Turnkey Network Solutions
  • Mobile Area Water and Sewer System
  • City of Marietta
  • The City of San Marcos
  • North Carolina Agriculture
  • City of Winter Park Florida
  • Holt of California CAT
  • AAA American Automobile Association
  • Vectren
  • Hooters
  • Vectren
  • Grady Hospital
  • Sun Solutions
  • Tampa Bay Water
  • Save Mart Supermarkets

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