BOSSDesk

BOSSDesk Features

BOSSDesk is an ITIL Service desk on the cloud that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. BOSSDesk is hosted securely in the Amazon cloud and can automatically scale as needed. The multi-tenant architecture takes a just few minutes to provision.

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Incident Management Comprehensive ticket management solution for managing the lifecycle of all incidents
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PROBLEM Management Find the root cause of multiple incidents and prevent problems from impacting business
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Change Management Understand and work to minimize risks of changes to the IT environment
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Asset Management Total visibility and control to manage all types of assets across the service lifecycle
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Service Catalog Enables employees to easily enter requests and administrators can easily customize
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Dashboard and Reporting Comprehensive Reporting capability that enables effective service management
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Self Service Portal Provides easy access for users to report incidents and request services
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Mobile Apps Saves time and costs by allowing technicians to update their work orders and track assets remotely
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Configuration & Tools Interface and tools that can provision, track, manage the IT environment
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Customers

What our users say

"A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customer’s needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.”.

City of Marietta

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Forsyth County GA

"BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company."

The Save Mart Companies

"BOSSDesk continues to amaze. The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures."

Ob Hospitalist Group

"I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs."

BGI

"Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization."

Town of Belmont

"Excellent Helpdesk Product! Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central Help Desk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle."

Mobile Area Water and Sewer System

"BOSS Support Central has really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location."

Jones County School System

"BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted."

Lexington County School District One

"BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable."

Effingham County Board of Commissioners

"The BOSS Solution has been very helpful to track our assets. We recently inventoried all our assets into the BOSS system. We have a sticker on every piece of equipment and we can keep track of when it is moved or retired. We love BOSS Support. They are very quick to respond."

Limestone County, Alabama

"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us.”

Hooters of America

"BOSS is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from BOSS. For any issues we face, we get an immediate response from their support team and they work closely with us until the issue is resolved. It makes us feel as if we are their only customer.”

North Carolina Dept. of Agriculture and Consumer Services

"BOSS Solutions offers a great product that we use each and every day. It simplifies my job and makes handling assets and tickets a breeze. The support I receive from BOSS is excellent. I always know that customer service is only a call or email away.”

Douglas County, GA

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Provides State of the Art IT Service Management on the Cloud

How Beaufort Memorial Hospital improved service delivery & user satisfaction across the organization

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