Award Winning Help Desk for Cloud and On-Premise

Incident Management Comprehensive ticket management solution for managing the lifecycle of all incidents
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PROBLEM Management Find the root cause of multiple incidents and prevent problems from impacting business
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Change Management Understand and work to minimize risks of changes to the IT environment
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Asset Management Total visibility and control to manage all types of assets across the service lifecycle
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Service Catalog Enables employees to easily enter requests and administrators can easily customize
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Dashboard and Reporting Comprehensive Reporting capability that enables effective service management
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Self Service Portal Provides easy access for users to report incidents and request services
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Mobile Apps Saves time and costs by allowing technicians to update their work orders and track assets remotely
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Configuration & Tools Interface and tools that can provision, track, manage the IT environment
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Customers

What our users say

"Awesome product for automating and streamlining your service desk. Enables access to tickets and inventory from any location and from any device. I can't say enough good things about the Support team and how they continually strive to meet our organization's requirements. BOSS is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.”.

Forsyth County, NC

"Ease of deployment, ease of building out forms, setting up teams, custom routing etc. Like that most things are very easy to customize. Overall experience has been really good. Always gotten the support needed in a very timely fashion."

Holt of California

"Great Solution for your business! BOSS was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. BOSS support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier."

Origen Biomedical

"Always can find new ways to leverage BOSSDesk to do more. The software is easy to use and allows you to create customizable service requests, which has proven to be very helpful. BOSSDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful."

Lexington County School District One

"We have had much more buy-in from our users than our previous helpdesk software. The ease of use has been a driving factor and the Service Catalog is a game changer. The experience has been great, the staff at BOSS is awesome and I have recommended them a number of times."

City of Niceville, FL

"BOSS is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from BOSS. For any issues we face, we get an immediate response from their support team and they work closely with us until the issue is resolved. It makes us feel as if we are their only customer."

North Carolina Dept. of Agriculture and Consumer Services

"Great Product. This product works very well and is very easy to configure and maintain. Their staff has always been very friendly and helpful, which is very important when considering vendors."

Lone Star National Bank

"A wonderful support staff and wonderful team to work with to get the most out of this product. The flexibility and malleability of the program to be fitted to the needs of the customer so that it can best be used in an ever changing IT world. The product is not another cookie cutter solution that you have to try and make fit to your needs it is fully capable of being customized to the customer."

Augusta - Richmond County, GA

"The software does exactly what we need. Great ticketing system, combined with very good inventory control tools. Very robust reporting. My favorite aspect of working with BOSS is the fact that they remain flexible in adding features and functionality based in customer feedback and do so relatively quickly. Working with BOSS is great. The product is solid and support is fantastic."

Douglas County, GA

"We implemented the help desk software several years ago and it has always been user friendly and the changes that have been made along the way have helped our organization. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened and tried to implement the changes necessary to keep their software evolving."

BGI

"Excellent platform for Service Desk. Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution. The price of BOSS was very modest compared with the alternatives and the flexibility of the BOSS product was outstanding."

City of Marietta, GA

"BOSS never stop surprising us with what it can do. Really fantastic product that makes ticket and asset management a breeze. Great support. Never have to wait for a response to a question.”

Aiken County Government, SC

"Best Help Desk software we've ever used. The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.”

City of Pflugerville, TX

"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us.”

Hooters of America

"BOSSDesk is the Boss for our shop. It is an easy way to implement ITIL principles. The company is open to making adjustments to the product based on feedback from customers. BOSSDesk forces us to revisit our processes and policies to ensure they follow ITIL and make us do a better job of process flows and efficiency identification.”

Orange County, NC

"Excellent Helpdesk Product! Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central Help Desk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle.”

Mobile Area Water and Sewer System

"Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization.”

Town of Belmont, MA

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BOSSDesk

IT Service Management and Help Desk Solution for both Cloud and On-Premise.

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