Self Service Portal
BOSSDesk provides a better user experience by making it extremely easy for users to select, enter, track and if
necessary approve service requests. The self-service web portal is easy to use and when combined with the
knowledge base can significantly improve efficiency of IT service delivery. The Service Catalog allows technicians and administrators to build custom forms to address a wide range of service needs for users in varying user groups, functions or departments. Other features such as single sign-on, and password reset both improve efficiency and customer satisfaction.
Download the BOSSDesk Self Service Portal Datasheet
The self-service web portal is an easy to use interface, and helps users launch services requests, manage incidents, and access vital
information on line. This speeds up ticket creation and minimizes errors. Service Catalog forms can be customized to meet the
needs of various user groups. Service Catalog can be customized for many organizational needs like Facilities Management, HR, Purchase requests and Employee Onboarding. Any approvals required by the user are also displayed on the user portal screen.
The knowledge base allows end users to get instant answers whenever they need it. Technical information and documentation,
can be shared along with product tutorials, answers to frequently asked questions, and other tips in a single convenient place.
Creating an effective knowledge base, not only will improve resolution times but will also reduce ticket volume. The
knowledge base is administered by technicians but users can indicate whether the tip was helpful or not.
Using Active Directory credentials, single sign on allows users
to access BOSSDesk without requiring a separate sign-on.
Should users change their password in Active Directory then
the password will also be changed in BOSSDesk. The Password
Reset capability simplifies and secures the password reset
process for end users. This will reduce calls to your Service
Desk and let users reset their own passwords through a series
of security questions.
All user information can be imported from Active Directory
and the information is displayed on the User Screen.
Information can include standard fields for all typical contact
details and Custom Fields can be specified to meet the
requirements of the business. Roles can be specified for each
user and users can also be included in various user groups.
User permissions are important to make sure that users only
get access to the features and capabilities that they need.
Different permission can be established for different class of
users, and BOSSDesk allows any number of roles to be defined
with customizable privileges.
Response time is reduced as technicians have direct access to all user details and contact information
With many easy and efficient ways to enter and track requests including the online Service Catalog or via email to ticket, user satisfaction is improved and service costs reduced
Security is enhanced as access to restricted data and reports is controlled by the roles and responsibilities specified for each user of the system
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