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How one US state got much needed Elections TLC from BOSS Solutions

Elections can be a busy time for the State Departments and the sheer number of requests from county precincts can be overwhelming. The Elections Division of the GA Secretary of State’s Office organizes and oversees all election activity, including voter registration, municipal, state, county, and federal elections.

They are responsible for certification of election results as well as certifying the qualification of candidates and preparation of ballots and election forms and materials. State departments have multiple zonal officers who manage various geographical areas to address incidents and requests quickly and efficiently.

It is the dream of every Secretary of State to have one efficient solution that will handle county request submissions, workflow routing based on the business process, escalations on pending requests beyond SLA, email notifications, and dashboard reporting.

BOSS Solutions provided all of this and more to GA Secretary of State by building a customized portal to help them handle all election requests. The BOSS Solutions portal helps GA counties submit their election related requests online.

The BOSS workflow engine routes it to different zonal officers based on the incoming county requests and sends email notifications. Zonal officers can easily respond from the BOSS Support Central portal and add resolution notes. Also, the ability to allow historical searches helps improve FCR [First Call Resolution], address county representative needs on-time, and keep managers informed on the progress.

BOSS Solutions worked hand in hand with GA SOS in streamlining election requests and ensuring efficient processes.

BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry.

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