The new BOSS Support Central takes On-Premise IT Service Management to a new level that lets you manage, track and keep control of your IT environment. BOSS Support Central is ITIL aligned and includes Help Desk/Service Desk, IT Asset Management, Service Catalog, Mobile Apps and comprehensive reporting. All customers using previous versions can easily upgrade to new BOSS Support Central.
Highly Secure The system is on premise and located behind your firewall
Easy to Use Innovative award winning user-friendly interface for total control
Very Cost Effective The most affordable ITSM software with minimal training and support costs
EASY TO UPGRADE Customers can easily upgrade to the latest release
BOSS Support Central is an On-Premise ITIL aligned Service Desk solution that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and take control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.
Download the BOSS Support Central Datasheet
Comprehensive ticket management solution for managing the lifecycle of all incidents
Find the root cause of multiple incidents and prevent problems from impacting business
Understand and work to minimize risks of changes to the IT environment
Total visibility and control to manage all types of assets across the service lifecycle
Enables employees to easily enter requests and administrators can easily customize
Dashboard and Reporting
Comprehensive Reporting capability that enables effective service management
Self Service Portal
Provides easy access for users to report incidents and request services
Saves time and costs by allowing technicians to update their work orders and track assets remotely
Configuration & Tools
Interface and tools that can provision, track, manage the IT environment
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