CUSTOMERS
Trusted By Leading Organizations
Comprehensive IT Service and Workflow Automation Powered by BOSSDesk AI
Additionally, BOSSDesk not only streamlines service delivery, change management, problem management, asset management, and even facilities management — but now it also integrates BOSSDesk AI to optimize efficiency across the board. With AI-driven workflow automation, BOSSDesk intelligently prioritizes and resolves issues faster, offering technicians real-time guidance to minimize downtime and improve user satisfaction. The platform now supports smarter HR onboarding, enhanced asset tracking, and proactive problem management, making it the go-to choice for businesses seeking a holistic, AI-powered solution.
With built-in AI and workflow automation, BOSSDesk optimizes processes across departments, ensuring seamless operations in every aspect of service management.
PLATFORM
Powerful IT Ticket Systems, Help Desk, ITSM, and AI Automation Software
BOSSDesk stands out as a premier help desk ticketing system, offering unparalleled capabilities beyond traditional IT support services. Compliant with ITIL standards, BOSSDesk serves as an IT ticketing software solution, available both on the Cloud and On Premise. With its intuitive interface and the introduction of BOSSDesk AI, the platform goes beyond just ticket management. It leverages AI-driven automation to intelligently prioritize and sort tickets, provide real-time technician notes, and guide users with knowledge base suggestions — taking your service management to the next level.
Our ticketing software facilitates seamless help desk ticketing, empowering users with self-service options, AI-driven incident resolution, and efficient management of service requests.
FEATURES & CAPABILITIES
Comprehensive features and capabilities to meet your ITSM software needs
See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuitive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSSDesk can streamline your workflows and improve your team's productivity.
Help Desk
BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs.
Problem Management
BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue.
Service Catalog
Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management.
Dashboard Reports
Customizable dashboards with built-in reports and Power BI integration allow real-time trend analysis and informed decision-making.
Self-Service
The user portal with its advanced Service Catalog & knowledgebase delivers extensive self-service capabilities for a wide spectrum of users and services.
BOSSDesk AI
AI-driven insights help technicians resolve tickets faster, suggest solutions, and automate routine tasks to boost efficiency and reduce resolution times.
Change Management
BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services.
Workflow Automation
A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review.
Mobile Access
A web portal that's fully mobile-friendly for both users and agents, with a dedicated mobile app enabling ticket updates, tracking, and management on the go.
Seamless Integrations
Integrates with ChatGPT for AI-driven support, Zapier for workflow automation, and TeamViewer for remote troubleshooting, streamlining operations across platforms.
Incident Management
Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized.
Asset Management
BOSSDesk Asset Management provides total visibility and control of IT and non-IT assets, tracking hardware, software, licensing, purchasing, and inventory details.
Knowledgebase
The Knowledgebase with ChatGPT integration lets end users get instant answers to FAQs, improving resolution times and reducing ticket volume.
HR Onboarding
Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows.
Approvals Module
Ensure requests move through the proper authorization channels, maintaining compliance, improving accountability, and streamlining workflows across your organization.
BOSSDesk + ZAPIER
Automation saves time! BOSSDesk + Zapier works across 5,000+ apps. Learn more.
BOSSDesk BENEFITS
Transform the way you manage your IT ticket systems and service requests across your company
Optimize and Automate Processes
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Set up rules, triggers and routing to automate workflows
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View real-time data and search tickets using advanced search reports
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Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
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Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues
Streamline Ticket Management Systems
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Operate efficiently using a service catalog and pre-built templates
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Use advanced screening to pre-process tickets as they are received
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Access via Single Sign On (SSO)
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Set up user roles and permissions
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Ensure user satisfaction by implementing self-help tools
Improve Accountability & User Satisfaction
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Ensure nothing falls through the cracks with SLAs & notifications
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Upload attachments to support documentation
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
Enable On-The-Go Workflow
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Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
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Improve asset management using barcode and QR code scanning
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Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction
