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Streamline Education Service Requests for Operational Success

INDUSTRIES / BOSSDESK FOR EDUCATION

BOSSDesk helps schools and colleges address today's education needs by bringing all their support requests into a single, intuitive, state of the art interface while ensuring departments remain efficient, and within budget

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CUSTOMERS

Trusted By Federal, State & Local Governments

Business People
City of Marietta

"Excellent platform for Service Desk”

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics. 
The price of BOSS was very modest compared with the alternatives and the flexibility of the BOSS product was outstanding.

Ronald B

Director of IT

Read more reviews on Capterra

BOSSDESK BENEFITS

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Sheriff, Police & Fire Departments

  • Manage Vehicle Maintenance Requests, Equipment Orders & Human Resource Tasks

  • Create Custom, Secure Service Catalogs Dedicated To Sensitive Content

  • Manage Burn Permits, Plan Reviews, Fire Inspections & Vehicle

Information Technology Departments

  • Manage Service & Help Desk Requests

  • Segment Requests by Internal & External Origin

  • Provide Quick Assistance, Support, User Account Management & MORE!

  • Robust Asset Management, Hardware & Software Support & License Management

Transform the way you manage Service Requests across your Government Organization

Public Facilities

  • Manage Requests For Electricians, Plumbers, Painters and Builders 

  • Track Time & Receipts On Work Orders

  • Automatically Generate Service Requests For Routine Maintenance

  • Mobile Apps enable Service Technicians to track and update tickets on the go

Human Resources Departments

  • Manage New Hires, Terminations, Transfers & Promotions

  • Expedite Employee Onboarding

  • Monitor And Track Employee Access And ID Card

Public Works

  • Manage Service Requests For Fleet Management, Roadways, Traffic Signage & Other Problems

  • Mobile Apps Allow Field Technicians To Manage Tickets Anywhere

  • Unlimited Watchers Enable Individuals The Ability To Watch & Follow Ticket Progress

Public Libraries

  • Manage Help Desk Tickets And Research Requests

  • Schedule Events And Reserve Meeting Rooms 

  • Manage Network Password Requests

Learn how innovative Government Organizations are using BOSSDesk

THE CITY OF MARIETTA

City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud

"With BOSSDesk we were able to expand the Help Desk to other city departments and have seen significant improvement in response and resolution times."

Kelly Hanson

Service Desk Manager, City of Marietta

Resources

INDUSTRIES

​More industries that benefit from using BOSSDesk

Government

Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions.

Retail

BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services.

Education

Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management.

Transportation

BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion.

Healthcare

Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations.

Hospitality

From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies.

Finance

In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance.

Construction

Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution.