BOSS Support Central
Service Catalog
BOSS Support Central Service Catalog is structured in accordance with ITIL guidelines and provides information about all available IT services. The service catalog contains information about two types of IT service: customer-facing services that are visible to the business; and supporting services required by the service provider to deliver customer-facing services.
Download the BOSS Support Central Service Catalog Datasheet
The Service Catalog makes it very easy for users to launch services requests and access vital information. It speeds up ticket creation and
minimizes errors. Our Service Catalog can create fully customizable forms to meet the needs of each category of
users. Each user group will be presented the forms that are appropriate and different forms can be presented to different
user groups based on their department or Active Directory security group.
Service Catalog provides the ability to customize the solution in order to meet many organizational needs. The employee onboarding process can be automated to ensure that new hires get the equipment they need to be productive as soon as possible. Travel and vacation requests can be automated to save time. and for Public service applications requests entered via Citizen Portals can be handled in an optimum manner.
Technicians and Administrators have the ability to customize the service catalog by creating various custom forms via a
drag and drop interface that can be fully integrated with routing rules to generate appropriate tasks for all parties. The
need to have requests routed for approvals or to approval boards or expenses boards can be selected when creating the
custom form.
Security and privacy is assured since each user group will only be presented the forms that are deemed appropriate for their
needs and user permissions and privileges can be set based on their department, class of users or Active Directory security group.
A Service Catalog is not limited to the provision of IT services and can encompass all shared service groups in the organization such as HR, Finance, Facilities, etc.
Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience
Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.
