Dashboard & Reporting
BOSSDesk has a comprehensive Reporting capability that allows for you to analyze patterns and trends that affect the
performance of your IT service environment and enables you to make more informed decisions for improving efficiency.
Reporting capabilities include a comprehensive array of standard reports and charts, and the customizable widgets allow
Dashboards to be modified to meet the needs of all individual technicians using the system. In addition BOSS Professional
Services can create custom reports or widgets to meet any additional business needs.
Download the BOSSDesk Dashboard and Reporting Datasheet
The Dashboard is customizable for each technician and are displayed on log in. Widgets can be selected and arranged as required on the screen. A large number of pre-defined widgets are available including those to display single valued counts, pie charts and simple grid reports, and many of widgets are interactive. Key Performance Indicators (KPI’s) can be shown to track efficiency and assists in service improvement initiatives and facilitate informed decision making.
All dashboard widgets have a drill down capability to display all the supporting data at a click of a button. All widgets and reports
have an auto refresh capability and the refresh rate can be selected from a wide range of options.
BOSSDesk allows technicians to create charts and reports to display any variable in the system. There are various types of
reports available for CMDB, Tickets, Problems, Changes, Timesheets and Users and all reports can be customized by selecting a wide range of filters to display the required information. Access to the various reports can be restricted by technician roles and reports can be printed and saved for later viewing.
Technicians and administrators can create exportable custom reports using the advanced search capability. Advanced search provides the ability for report columns to be customized and filter groups can be assigned to define scope of required report. The reports are exportable to Excel.
Timesheet reports is just one of the numerous reports that can be selected and displayed with BOSSDesk. Charts and reports can
be created to display any variable in the system. All reports can be customized by selecting a wide range of filters to display the
required information. Access to the various reports can be restricted by technician roles and reports can be printed and
saved for later viewing.
The comprehensive reporting capability allows you to analyze the performance and enables you to make more informed decisions for improving efficiency.
Monitoring Key Performance Indicators can be shown to track efficiency and assists in service improvement initiatives and facilitates informed decision making.
Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs
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