Elections can be a busy time for the State Departments and the sheer number of requests from county precincts can be overwhelming. The Elections Division of the GA Secretary of State’s Office organizes and oversees all election activity, including voter registration, municipal, state, county, and federal elections. They are responsible for certification of election results as well as certifying the qualification of candidates and preparation of ballots and election forms and materials. State departments have multiple zonal officers who manage various geographical areas to address incidents and requests quickly and efficiently. It is the dream of every Secretary of State to have one efficient solution that will handle county request submissions, workflow routing based on the business process, escalations on pending requests beyond SLA, email notifications, and dashboard reporting. BOSS Solutions provided all of this and more to GA Secretary of State by building a customized portal to help them handle all election requests. The BOSS Solutions portal helps GA counties submit their election related requests online. The BOSS workflow engine routes it to different zonal officers based on the incoming county requests and sends email notifications. Zonal officers can easily respond from the BOSS Support Central portal and add resolution notes. Also, the ability to allow historical searches helps improve FCR [First Call Resolution], address county representative needs on-time, and keep managers informed on the progress. BOSS Solutions worked hand in hand with GA SOS in streamlining election requests and ensuring efficient processes. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. Visit www.boss-solutions.com to learn more.

Not with BOSS Solutions and the Lexington County Sheriff's Office! Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way. Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues. All this was taken care of manually earlier and requests sometimes were lost, delayed or fell through the cracks. With the BOSS solution, they can now log in and instantly verify the action taken on the request. With 400 users, they are dependent on the BOSS solution for their day to day functioning .They love that the tickets can be accessed using their smart phones as they are always on the go. They do not have to go back to their desks to resolve issues and can just click on the phone# on the ticket and take care of the issue wherever they are. They are finding new uses for the BOSS solution by fine tuning it in innovative ways to cater to their needs. Here are some uses of BOSS Support Central at the Sheriff's office: ID Prox cards The BOSS solution is used to issue and track ID cards requested by various departments and to keep track of new/lost /stolen/damaged ID cards. IT Training logs For all in house training conducted once a month, the BOSS system is used to keep track of the training details. Details of the training like the attendees, topics, time, date are recorded and can be analyzed for future use. Training documents including handouts and ppts are saved as attachments and available for quick reference. Facilities Maintenance This is one area where the BOSS system has been put to use very efficiently. As the sergeants go around conducting inspections in the jail they create tickets for every maintenance issue they come across in each of the units. The tickets get routed to the appropriate personnel who then take steps to resolve the issue. This is also tied to finance as request for parts and items can be submitted and tracked. The time the maintenance tech spends on the job and how quickly he responds can also be tracked. Andre O. Johnson, IT Division manager at LCSD had this to say on BOSS and Support Central: “I love the product. Anytime we come up with a problem the first thing I think of is how I can use the BOSS system to solve it as it has nice flexibility, and I’m getting a lot of things done with it. The BOSS system has continuously evolved into something that helps us be more efficient. It gives me and the Sheriff’s office more power to be more accountable and keep track of performance. Our office environment is fast paced and you can lose track of what needs to be done and things get lost. We need to prevent things falling through the cracks. The BOSS solution helps me to keep track of paper work and makes us time accountable throughout the organization. It has made us more efficient and benefitted the citizens of Lexington County as well. Any time we the Sheriff’s office become more efficient it allows citizens to receive more efficient services. We are very dependent on the BOSS system for our day to day functioning.”

When it comes to deciding on a new IT Service Management solution for your organization, there’s a wide array of products to choose from. Whilst certain considerations such as size, budget and specific organizational needs will be different from one company to the next, there are some essential criteria areas that will be common among most during the ITSM tool selection process. Here, we examine the eight key elements that should to be considered during the decision making process. 1) Out of the box readiness It’s obvious that choosing a tool that most suits your needs straight out of the box will always be more convenient to get set up and functioning compared to a tool that requires lots of early stage configuration. What is often less obvious during this stage of the selection process is checking to see if the product will require any additional software packages in order to operate as required and also deliver any specific requirements that the organization has. As well as this, considerations should be given and even tested as to the specific platforms the new product will support such as Windows operating systems, browser editions and mobile compatibilities. 2) Customization and flexibility Many tools allow the flexibility to easily customize components of the product such as forms, fields, reports, workflows and permissions. The ability to customize these items is often a very important deciding factor when choosing a new ITSM product. Not having the ability to customize such areas of the product prevents you from being able to tailor the product to your organization’s needs now and in the future. Even if the product does allow for customization, consideration should be given as to how easily these changes can be made. Will it require a third party consultant or can the customizations be carried out by internal IT resource. Similarly, it’s important to check if future software updates will have any effect on both the customizations that have been made and on any third party integrations that work with the product such as remote desktop platforms. 3) On premise or hosted For many organizations choosing a product that has the option of being hosted or being available via the cloud makes sense. Typically a hosted product requires little or no maintenance, has no additional cost in terms of hardware and can easily be accessed from anywhere using most web browsers. However, many organizations still prefer to keep such products hosted locally so that they can easily and securely access to the information that’s contained in its databases. The other advantage of having the data readily available is in a scenario of having to migrate the information to a different product at a later stage. As the data is hosted in your environment, it’s often easier to extract and move to a new database than it would be if the data resides in the cloud. 4) Ongoing technical support and maintenance When choosing any new software product for your organization you want to know that the vendor you are purchasing from is going to be able to provide you with the ongoing support and product maintenance you require. With this in mind, it’s important to take a look at who the vendor is and how they provide support. Taking a look at how many years the company has been in business and if they have been through any recent acquisitions can be a good indication if they will still be operating in 5 years’ time. Likewise, how does the vendor provide support for the product? Is it in-house technicians or is outsourced to a third party who might have less knowledge of the product? 5) API integrations Regardless of what tool is right for your environment, the likelihood is that you will have a need for other third party applications that work in conjunction with the chosen product. These might be applications for custom web forms, remote helpdesk software or integrations to other databases. In order to make sure that the information is shared between these products you will need to check if your newly chosen ITSM vendor provides access to the products API for the purposes of integration. 6) Additional costs When reviewing a product’s functionality, it’s important to examine what features might not be included in the cost of the standard product platform. Many products offer features such as mobile applications, remote helpdesk tools and modules for incident and change management. However, quite often many of these items are not included in the cost of the standard product offering and are considered additional add on items that are charged for separately. 7) Interface and mobile platform capabilities When implementing new software tools it can often be difficult to get end users on board with using the new product. Choosing a tool that has a friendly user interface will assist in encouraging the users to adopt using the new product. Items such as what browsers the product supports, can the configurations and forms be easily customizable, and is there an easy to use end-user self-service portal are all areas that should be considered during the evaluation stage of the choosing a new ITSM tool. 8) Total cost of ownership Determining the total cost of ownership of your new ITSM product should be calculated based on a minimum of a 5 year period. Often a cloud or SaaS product will appear to be the more cost effective option when compared to an on premise hosted solution. However, when compared over a 5 year period the cost can often be similar or sometimes less. With that said, even with an on premise solution, there are additional overheads that need to be taken into consideration such as the hardware and software costs to host the product and how frequently these items will need to be upgraded. Other areas of additional cost that should be examined are the ongoing costs associated with training additional licensing and upgrades. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. Author Michael Curran Marketing Director

...so says the doctor and no wonder Grady health followed the advice and adapted BOSS Support Central when it needed an IT Cure! Grady Health System in Atlanta, GA is a leading facility for trauma care and emergency services. It now stands as one of the largest health systems in the United States. In its mission to provide quick and efficient service, the Grady IT team adapted Support Central from BOSS for its Asset Management and Help Desk needs. Grady has been extensively using Support Central and has been a happy customer of BOSS for the past several years, reaping significant time and cost benefits. The Grady Health System has 5000+ IT Assets and over 10000 users who are primarily doctors, nurses, health care technicians, technician assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they currently used for asset management with a simple easy to use flexible solution. They also needed to move away from the clunky mainframe helpdesk to a user friendly one so their 10000+ users could easily manage tickets /incidents related to their day to day operations. To address these pain points, Sean Jablonski, Technical Support Manager, Grady Health System adapted the one stop solution from BOSS, BOSS Support Central their integrated Asset Management and Help Desk solution. On performing due diligence he found BOSS Support Central to be “very easy and flexible for any modification and customization”. Ease of use of the product was one of the winning factors in choosing the solution. Grady had been using a “mainframe help desk earlier which was very difficult to manage until they switched to Support Central” A big time saver- “The Management console helps them resolve most of their calls without having to go on site” Support Central is a “one stop shop to manage all assets and it eliminates the need for Multiple tools”. Grady has become so familiar with Support Central that they have extended its basic use to other areas as well. BOSS Support Central is now used for General Project Management using Parent - Child ticket templates Getting reports from the EPIC module using the Help Desk Service Catalogs Managing Non IT Devices such as Routers, Switches and Printers Sean Jablonski is really pleased with his association with BOSS over the years. He especially commended the BOSS support team for providing quick and efficient solutions to issues. In his words, “Every time I have a problem I get a response within the day. Support has been great. BOSS cares about their product and makes sure it works right for your needs.” About Support Central, Sean had this to add, “Easy to use and if you know how to use MS Outlook this is a piece of cake. You can pretty much start using it from day one.” Benefits in a Nutshell Ease of use Right out of the box with some minor changes you can start logging calls. Saves Time The Management console helps resolve most of the calls without having to go on site. Great Support BOSS responds to our needs quickly and efficiently. Flexible Solution BOSS cares about their product and makes sure it works right for your needs. BOSS Solutions has been serving several healthcare customers across the USA. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry.

In part one of this series, we examined the increasing security risks faced by organizations running outdated operating systems. While many businesses still rely on Windows XP or Windows Server 2003 environments, the implications of unsupported architecture can have a major impact on business operations. In part two of the series, we explored the system requirements and configurations that should be considered as you to prepare your environment for operating system migrations. In this final installment of the series, we will delve into the best practice considerations that should be applied to assist with the smooth and successful completion of operating system migrations. As any IT professional or service desk technician knows, with changes to an organizations IT infrastructure, be it a new phone system, a new network or in this particular case new operating systems, comes the inevitable end user issues. To be fair this needs to be expected as these users have for the last few years been using systems they are familiar with navigating on a day to day basis. Then, the introduction of the new operating system that they are expected to use, with its increased functionality and alternative interfaces that many of these users have never worked with before now. However, before the flood gates open of helpdesk tickets from end users requiring assistance with the new operating system, a proactive stance can easily lessen the burden on your IT department by providing training on the new systems before the upgrade. Often the simplest approach leading up to the new software roll out is to schedule a series of dedicated training sessions that are conducted by the IT team, where end users can learn about the new operating system and become familiar navigating the new interface of the product. Coordinating such training sessions in conjunction with your HR department will also assist in staff participation and reinforce the importance of the training. As well as dedicated training sessions, other considerations to assist end users transition to the new operating systems should include sending notifications of what’s changing and when it will be changing. Likewise, providing related online learning resources prior to and after the new product is rolled out will greatly assist in a smoother transition and reduce the end user issues that your service desk team will receive. Testing the operating system upgrades on small groups of end users machines is a great way to anticipate and become familiar with any potential installation problems that might occur during the upgrades. Likewise deploying the new operating system in stages, for example by departments or by teams rather than a onetime organizational rollout will provide much more control during the migration project and with any installation problems that might be encountered. Another important factor that needs be considered when conducting migrations to new operating systems is timing and scheduling. When the new systems are installed, there is going to be a period of downtime whilst the process completes where the machine is non-operational. Likewise, when software is being deployed, it will cause a certain amount of increased traffic across an organization's network, which can have an impact on other platforms using the same infrastructure. Whilst both these issues will vary depending on factors such as the type of deployment products you’re using and the bandwidth of the network, the proper planned timing of the upgrades is essential to help reduce the impact of these issues. One of the simplest ways to assist in overcoming these issues is to conduct the upgrades outside of the normal business hours when both the end users and the organization's network are less active. With some deployment products, the operating system upgrades can even be scheduled to take place automatically at a particular desired time. Automatically being able to schedule the system upgrades in this manner also reduces the number of IT staff that will need to remain working outside of the normal business hours. However, after the new operating systems have been deployed, it’s important to make sure that the IT team is available and ready to take care of any end user problems that may have occurred during the process. An area that can often be overlooked, but needs to be addressed during the migration process is examining any of the network security features that might prevent successful installations. Security features that can prevent successful installations are typically items such as firewalls and antivirus programs. These items need to be configured to allow the installation of the new operating systems. An example of this would be to check if the IT administrator’s credentials will allow for remote script execution. Sizeable operating system migration projects are always going to run into a few problems during the process. However, being prepared and with the correct planning these problems and the time it takes to resolve the problems can be greatly reduced and in turn, lead to a much smoother and efficient migration project. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. Author Michael Curran Marketing Director

In part one of this blog series, we looked at the security risks faced by organizations running outdated operating systems. While many businesses still rely on Windows XP or Windows Server 2003 environments, the implications of unsupported architecture can have a major impact on business operations. In this part of the series, we will explore the system requirements and configurations that should be considered as you to prepare your environment for operating system migrations. More often than not, when IT departments are conducting large operating system migrations or the roll out of new a new OS, the hardware requirements of the new software can be easily overlooked. This common oversight can lead to failure with installations of the new operating systems and result in disruption to business continuity. Poorly planned migrations often leave IT support technicians scrambling to resolve the system failures while end users are left without functioning machines. These impacts to productivity trigger a domino effect as IT gets inundated with incoming support issues from frustrated end users and critical departments such as accounting, finance or production facilities. Not exactly the most efficient way of accomplishing the new operating system roll out or making friends! Additionally, who's going to take the flak when management starts asking some rather difficult questions? So how do we prevent this situation - or more realistically - reduce the number of failures when conducting OS upgrades on a large scale? While some obstacles should be expected when migrating complex environments, appropriate planning can significantly reduce downtime and unnecessary stress on resources. Inventory all hardware in the upgrade environment. Include the details for machine CPU speeds, RAM and hard drive space, both used and what’s available. Determine machines that meet the requirements for the new operating system. For example, Windows XP requires a minimum of a Pentium 233 megahertz CPU, 64 megabytes of RAM and 1.5 gigabytes of available space on the hard drive. By comparison, if you were rolling out Windows 7 the minimum requirements for a machine are a CPU of 1 gigahertz, 1 gigabyte of RAM (32-bit) or 2 gigabytes of RAM (64-bit) and 16 gigabytes of available hard drive space (32-bit) or 20 gigabytes (64-bit). Identify those machines that don’t meet the requirements and do a cost analysis of component upgrades or machine replacement. The majority of businesses will find it most cost effective to simply update newer machines, while they may need to retire older hardware. Back up and store any critical data, files or configurations. In some instances, you may choose to replace the entire software image of the machine. One of the soft benefits of system upgrades is that it gives IT a great opportunity to do some housekeeping. Over time, businesses tend to accumulate a lot of unnecessary files and data in their local environment. Now is the time to standardize images within a library for each business function. Having a consistent image of the operating system, required applications, data, files and configurations by job function eases the pain of disaster recovery and onboarding. This “replace all the software” with a standard image approach obviously won’t be the right fit for all machines. Particular consideration has to be applied before deploying new images to any employees with specialized job functions that require unique software, data sets or privileges in order to operate correctly. You can apply the same considerations mentioned above when upgrading server operating systems. However, it’s important to note, server environments hosting company data or running business critical applications should be thoroughly checked for compatibility with the new OS architecture. Legacy systems can post an especially tricky situation when looking at code written in the likes of COBOL or other early generation programming languages. In this case, you may have to consider changes to legacy applications, which will add additional cost and time to the migration efforts. The results of carrying out these simple audits will decrease the chances of failure in your system migrations. The effort should yield better cost control, more productive (and happier) end users, and most importantly, fewer difficult questions from management. In the final blog in this series, we will examine the best practice considerations that should be applied to assist with the smooth and successful completion of operating system migrations. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. Author Michael Curran Marketing Director

One of the most daunting, challenging and time consuming projects for IT teams is the upgrade and roll out of a new operating system. Migrations drain resources and can be disruptive to business operations if not planned for in advance. That said, in today’s landscape of increasing security risks, it’s imperative that IT teams respond to these updates in a timely manner in order to prevent introducing unnecessary risk to corporate assets. In the last year alone we have seen the end of life for Windows XP and Windows Server 2003, and Microsoft has released a sunset date for Windows Vista in 2017 and Windows Server 2008 in 2020. Still, nearly 17% of internet users worldwide are using XP and they are dreading the impeding force to a new operating system. Governments, large corporations and health care systems have been clinging to their dying XP OS while they waited for the long anticipated Windows 10 release before investing the effort and cost into migration. The resistance to migrations isn’t isolated to user machines. Windows Server 2003 houses millions of business applications. Gartner estimates that there are still 8 million of these servers in operation, most of them running mission critical infrastructure like ERP and CRM systems. Whilst the number of machines running Windows Server 2003 might be much smaller by comparison, taking the “if it’s not broke, don’t fix it” approach leaves companies exposed to the looming threat of security breaches. So why not just upgrade operating systems? Well, for many reasons; time, resource, cost, hardware/equipment compatibly, the list goes on and on. For many IT departments the complexity of migrating these systems is not just arduous, it involves careful planning and coordination across the entire organization. Windows Servers, for example, will often be running database applications which then have multiple API integrations and plugins for other applications such as CRM, Accounting or ERP software. Over the years these systems and applications have been built to become an integral part of how the business operates often customized for unique business operations. In order to minimize the impact to daily business operations, system migrations must factor in time to move files, configurations, API’s and integrations and ensure that they are tested and stable in a new environment. In Gartner’s estimates, these migrations will require between nine and fifteen months to complete, but the cost of doing nothing could be much higher. Recent database breaches and increasing cyber threats have many organizations waking up to the idea that they simply can’t afford to continue operating on these obsolete platforms any longer. Still, the fact remains that, companies that didn’t start the migration journey in time to avoid the end of life are having to now take additional security precautions to safeguard these environments. So now that we’ve adequately explored the FUD associated with outdated operating systems, stay tuned to our next blog in this series which will provide some light at the end of tunnel. We will explore system requirements and the transfer of configurations to prepare your environment for these or any future operating system migrations. You can also learn more about operating system migration and imaging by viewing our on-demand webinar “Operating System Imaging Made Simple”. BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry.

Did you know that toners are one of the ‘High Value’ items in the expense report of Government agencies? With the help of BOSS Support Central, you can save $$$$ by efficiently tracking toners in a centralized way and run trend reports on high usage by select departments. Township of Franklin, NJ had a requirement to do just this and promptly adapted BOSS Support Central to track and manage their toner usage and supply levels saving tax dollars. How do they accomplish this? Once the toner shipment is received from the vendor, it is scanned in using the BOSS Mobile Apps and the stock information is updated in their system with the quantity received. Their internal users from various departments submit requests for toners by raising tickets in the BOSS Help Desk. Once the request is fulfilled, the ticket is updated. The number of toners supplied to the user is tracked and information on the number of toners in stock is also updated to reflect the exact quantity available in stock. The BOSS solution has been customized so they can also set up thresholds for reordering the toners when the stock gets low. Custom reports can be generated to show toner quantity, usage, stock balance and high usage trends. Analyzing these reports helps the Township of Franklin make good business decisions and avoid wastage and over spending. For more information on how the cost effective BOSS IT Service Management Solution can help you with your infrastructure management needs, please contact BOSS at 800.317.6639 or visit www.Boss-Solutions.com

You are not alone! The Government is facing the crunch too - with shrinking IT budgets and pressure to do more with less. Here's how some Government agencies made it work with a little help from BOSS. BOSS has been serving local and county Government for several years .By implementing its cost-effective ITSM software BOSS Support Central, several Government organizations saw instant benefits including reduced cost of operations, effectively management of both IT and Non-IT assets and improved efficiency of operations. The following are examples of the cost effective IT Service solution BOSS Support Central at work: Forsyth County, Georgia Forsyth County is a growing community that is part of the Atlanta metropolitan area located 35 miles north of the city. Forsyth County offices are scattered across the county over several facilities. Forsyth County has been using BOSS Support Central for the past several years for IT Service Management. Recently the county successfully adapted BOSS Support Central for facilities management as well. The process is now automatic and far less time consuming . Earlier each department had a designated person responsible for reporting all facility related issues to the central facility management unit or third party contractors. This reporting had to be done manually by each department. With the BOSS solution , this process has been automated and resulted in very efficient maintenance facilities management .Implementing this solution resulted in significant savings in both cost and time. Several in- built features of the BOSS solution came in handy for improving the efficiency of operations. With BOSS Support Central, the designated person can enter a ticket into the web based system detailing the issue. BOSS Support Central provides the flexibility to create a category and sub-category for facility maintenance and also the added ability to create custom fields to capture all relevant information. Tickets can be created using these service categories and also using templates which populate relevant fields automatically. The time tracking in the ticket enables the service provider to put in the hours spent and thereby acts as a verification of the service and eventual billing from the service provider. The web portal helps contractors view the ticket and take appropriate actions like update, re-assign, close etc. The comprehensive reporting available in the BOSS solution is now being used to track how the facility crew has been responding to commonly occurring issues. This has aided management in decision making and implementing long term corrective actions. According to Rick Young, Systems Administrator Forsyth County, the county derived some key benefits by implementing the BOSS solution, most important being quicker response to customers, sizable time savings and also having the Public Facilities use the help desk to report and track facility issues. City of Lawrence, Kansas is a diverse and multifaceted city that provides many of the amenities of a large metropolitan area while still maintaining a strong sense of community. As with most government agencies, shrinking budgets required the I.T. Department to re-evaluate all expenditures and look for cost savings. Lawrence’s I.T. Department had been using a well-known helpdesk software system which had expensive annual maintenance costs, but did not have the hardware and software inventory functionality of BOSS Support Central. The City of Lawrence was investigating hardware and software asset management add-on’s for their existing helpdesk when they became familiar with BOSS’s Support Central capabilities. Lawrence was able to implement the BOSS Support Central software and the technicians and staff have preferred the BOSS helpdesk software over the more expensive system. In addition, their staff gained the ability to track hardware and software assets and many other functions that were not included in their former system. James Wisdom, I.T. Director and John Williams, Network Manager for the City of Lawrence, KS have put the BOSS I.T. Service management solution to good use in the city’s environment and are pleased with the new functionality and additional benefits of the BOSS Software. For more information on how the cost effective BOSS IT Service Management Solution can help you with your infrastructure management needs, please contact BOSS at 800.317.6639 or visit www.Boss-Solutions.com

Who would have thought? BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..! Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School.. Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration. The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search. Anderson County District Three IT folks were quick to gather relevant information from BOSS Support Central [centralized repository for all networked / non-networked IT assets] and turn it to the sheriff. The search is ongoing and hopefully they will soon capture the culprits and bring them to justice. Don't wait till calamity strikes! Have you covered all your bases? If not, BOSS can help. Do you have the details of all your assets? Have you completed the Baseline Inventory? Do you know where your assets are? You never know.. Some organizations face natural calamities [like hurricanes, tornadoes, flooding, wild fire, etc.] and any property claim needs to be substantiated by evidence of possession prior to the incident. BOSS can help you build the CMDB [Configuration management database] and it can be your data repository that you can access from anywhere, and using any device!! BOSS Solutions is a U.S. Company providing innovative software solutions to meet the need of customers in service management. The company’s major product lines are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. Contributed by Suri Anantharama, CTO, BOSS.

Going Green with BOSS Solutions! Save Trees Replace all your paper based purchase requisition processes with the BOSS Support Central service desk workflow module. Save Time The BOSS Support Central service desk web portal for customers helps you submit requests anywhere in the world and get automated updates while minimizing back and forth calls and emails.You can also take care of your service requests on the go with the BOSS Help Desk mobile app. Save Energy Identify older equipment, generate Asset maintenance reports and decommission systems.BOSS Support Central Remote Admin module helps you schedule daily PC Shutdown of user computers. Save GAS BOSS Support Central Remote control provides customer support remotely and helps you reduce fuel costs, travel time etc.Use the BOSS Mobile App to take care of issues anywhere anytime. Save Maintenance Dollars BOSS Support Central Asset management module automatically identifies under performing assets and generates asset maintenance reports. This helps reduce the TCO and improves overall efficiency. IT ALL ADDS UP! Have Fun! You would have saved enough at the end of the year to take your team to Hawaii for a well deserved vacation :) www.Boss-Solutions.com

Are you having a tough time rolling out Java Update 18 in your environment? Follow these three steps and you are done... Step 1 — Download Java Update 18 and save it in a network share http://www.java.com/en/download/index.jsp \\\software$\Java\jre-6u18-windows-i586.exe Step 2 — Create the package in BOSS Support Central Launch BOSS Support Central and create the application script Install Java using BOSS Support Central - Step 1 Create the application script and provide appropriate setup.exe link and silent commands You are almost there… The package creation is over… Step 3 — Launch the installation from the management console Choose the computers and right click to deploy the Java Application remotely – All done! As you can see BOSS Support Central will help you roll out Java to several hundred computers in a matter of minutes!