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Taking Service Management Beyond the Help Desk in Education

Lexington County School District One Utilizes BOSSDesk to Extend Service Delivery.


Lexington County School District One is among the fastest–growing school

districts in South Carolina, ranking sixth in total enrollment, with more than

26,800 students from Pre-Kindergarten to Grade 12 and more than 4,500 staff

in 30 schools. The school district is one of the Lexington County’s major

employers.


The school district was looking for a ticketing system that would be able to

support their growing infrastructure needs. They needed to replace a legacy

home grown Help Desk System that was no longer supportable with a robust

system with a simple and easy to use interface. It needed to be intuitive,

scalable as well as support other department needs within the school system.


The school district replaced their legacy system with BOSSDesk and used the

system both to support standard IT Service requests and to support other

departments such as food services and maintenance that were previously not

handled by IT. The new Service Catalog supports their various service

categories and handles over 30,000 service requests. The solution was

deployed very quickly and has been regarded as a great success.