Following a comprehensive Beta Trial program BOSS Solutions announced the General Availability of the new BOSS Support Central which takes on-premise IT Service Management to a new level and allows organizations to manage, track and keep control of their IT environment.
The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.
The product has undergone a major upgrade to incorporate the latest technologies and major capabilities include advanced Help Desk Ticket Management and complete Asset Management capability.
Reporting capabilities include a comprehensive array of standard reports and charts. The self-service web portal is easy to use and when combined with the Knowledge Base and Custom Forms can significantly improve efficiency of IT service delivery.