BOSS811

BOSS811 Capabilities

811 One Call Centers have been set up in each state across the U.S. and Canada to prevent damage to underground infrastructure and ensure public safety during excavations. One Call members such as Municipalities, Utilities, Pipeline and Locator Companies receive 811 "call before you dig" requests that must be tracked, managed, and routed for verification of safe digging procedures. BOSS811, a cloud based One Call Ticket Management Solution provides this capability and includes GIS Mapping, and advanced ticket management with a powerful routing engine that make it very easy for users to manage dig requests. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system.

Download the BOSS811 Datasheet

SYSTEM FEATURES & ROUTING A Secure Cloud-based solution with a powerful routing engine to speed up ticket handling and review.
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TICKET MANAGEMENT Provides effective control & management of requests coming in from the 811 One Call Centers
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FACILITY MAPPING Integrates with GIS Mapping software to displays facility maps that pinpoints underground assets.
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DASHBOARD & REPORTING Comprehensive metrics and reports that provide the necessary information to track performance
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SKETCHING TOOLS Annotate uploaded images with sketching tools and a text editor.
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CONFIGURATION, SECURITY & NOTIFICATIONS Provided together with a user friendly configuration interface.
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MOBILE APPS Enables locators to access and update tickets, upload attachments from mobile devices.
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Customers

What our users say

"A solid product and a strong willingness to work with customer to solve problems. BOSS has repeatedly shown that they can and will listen to customer’s needs. They worked with us to create custom forms and reports in a quick time frame. They also keep us informed of upcoming charges and have kept their platform current by making their solution a true SaaS offering.”.

City of Marietta

"The best helpdesk software I have used in my 20+ years of helpdesk experience. The deployment capabilities and the reports help reduce my workload by at least 60%."

Forsyth County GA

"BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company."

The Save Mart Companies

"BOSSDesk continues to amaze. The BOSSDesk offering has been great. My staff made the change quickly and easily to the solution. BOSS Solutions has been excellent to work with regarding issues we ran across as well as listened regarding feature requests or other questions we had. I am very excited about where this product will go as it matures."

Ob Hospitalist Group

"I have worked with BOSS for more years than I care to mention. I have used their products starting with DIAGWin and have moved along to include Support Central. The BOSS team has always been responsive and provide excellent service. The scalability of the product allows it to grow with your needs."

BGI

"Customer service and technical support are top notch. We love the flexibility to interface with Active Directory and MS Access. We use the reports to manage all of our helpdesk functions. BOSS reports provide management valuable information on trends and technical support resource utilization."

Town of Belmont

"Excellent Helpdesk Product! Managing a helpdesk environment with over 400 + users can be quite challenging at times. Thanks to BOSS Support Central Help Desk module, I can rest assured that all created tickets are tracked and not lost in the email shuffle."

Mobile Area Water and Sewer System

"BOSS Support Central has really helped us to manage and streamline our trouble ticket calls. It has really eased the pain of how we were doing trouble tickets before. Also, the inventory management functions have been very useful and allowed us to computerize all of our inventory in one central location."

Jones County School System

"BOSSDesk has been a great product, easy to use and configure. Support has been quick on our feature request and problems submitted."

Lexington County School District One

"BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS. It has all the features we need and is very stable and dependable."

Effingham County Board of Commissioners

"The BOSS Solution has been very helpful to track our assets. We recently inventoried all our assets into the BOSS system. We have a sticker on every piece of equipment and we can keep track of when it is moved or retired. We love BOSS Support. They are very quick to respond."

Limestone County, Alabama

"Managing enterprise connection to 100+ stores from a single console is saving us time and resource. Inventory management as a whole that includes Hardware & Software and Licenses management, Remote Control abilities helps maintain the store uptime and last but not the least having the whole integrated approach of a one stop shop - all Helpdesk features wrapped into one product is a great benefit to us.”

Hooters of America

"BOSS is not just one of our vendors but a partner to our success. This is evident from the quality of the support we receive from BOSS. For any issues we face, we get an immediate response from their support team and they work closely with us until the issue is resolved. It makes us feel as if we are their only customer.”

North Carolina Dept. of Agriculture and Consumer Services

"BOSS Solutions offers a great product that we use each and every day. It simplifies my job and makes handling assets and tickets a breeze. The support I receive from BOSS is excellent. I always know that customer service is only a call or email away.”

Douglas County, GA

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Featured Industries

Municipalities BOSS811 ticket management has full GIS integration that provides complete and powerful insight of request to dig sites. Ticket distribution and notification is simple and can be sent to field crew staff by email, web interface or mobile app.

Utilities With features designed specifically to make utility operators more efficient, BOSS811 ticket management solution provides valuable information from contractors to increase service level productivity and save on costs.

Pipelines By providing accurate mapping with integrated ticket location information, BOSS811 provides pipeline companies with responsive, reliable and accurate data when they need it. The solution also provides the ability to attach project documentation such as pictures and forms.

Contract Locators State-of-the-art ticket management system for dispatching, compliance reporting and dashboards. Perfect for contract locators of all sizes.

A Cloud based One Call Ticket Management Solution for the Damage Prevention Industry

Webinar on April 11, 2019

How the Municipal Authority of Westmoreland County Improved Efficiency and Compliance with 811 One Call Ticket Management

BOSS811 Benefits

BOSS811 Capabilities

Customers

What our users say

Featured Industries

BOSS811 Pricing

ESSENTIAL
DAMAGE PREVENTION
PACKAGE

PROFESSIONAL
DAMAGE PREVENTION
PACKAGE

ENTERPRISE
DAMAGE PREVENTION
PACKAGE

Free 30 Day Trial

BOSS811

A Cloud based One Call Ticket Management Solution for the Damage Prevention Industry

Webinar on April 11, 2019

How the Municipal Authority of Westmoreland County Improved Efficiency and Compliance with 811 One Call Ticket Management

BOSS811 Benefits

BOSS811 Capabilities

Customers

What our users say

Featured Industries

BOSS811 Pricing

ESSENTIAL DAMAGE PREVENTION PACKAGE

PROFESSIONAL DAMAGE PREVENTION PACKAGE

ENTERPRISE DAMAGE PREVENTION PACKAGE

Free 30 Day Trial

ESSENTIAL
DAMAGE PREVENTION
PACKAGE

PROFESSIONAL
DAMAGE PREVENTION
PACKAGE

ENTERPRISE
DAMAGE PREVENTION
PACKAGE