CUSTOMERS
Trusted By Leading Organizations
PLATFORM
One Call Ticket Management
BOSS811 is an affordable, flexible One Call Locate Ticket Management software for damage prevention used by municipalities, utilities, water and sewer, cable, telco, fiber, gas and oil pipelines, and private underground utility locating services responsible for managing 811 dig and excavation requests. BOSS811 helps you streamline utility requests, increase productivity, reduce risks and prevent damages. Download PDF
FEATURES & CAPABILITIES
Comprehensive features and capabilities to meet your utility locate ticket needs
Witness the capabilities of our modern 811 One Call Ticket Management solution, with our extensive screenshot gallery. Take a tour and see how our user-friendly platform, robust features, and seamless integrations can enhance your damage prevention operations.
Auto-Clear Tickets
Auto-Clearing tickets based on specific parameters allows the appropriate response code to be returned to the One Call Center without manual intervention.
GIS Integration
Using Google Maps, BOSS811 integrates with GIS Mapping Software and ESRI products such as ArcGIS, and supports Keyhole Markup Languages (KML/KMZ).
Driving Directions
Driving directions allows the user to create the most efficient route to locate the tickets.
Dashboard & Reports
BOSS811 provides real-time access to data and analytics to stay compliant, avoid penalties and improve accountability and efficiency.
Advanced Screening
BOSS811 has a powerful routing engine for implementing workflows and enables you to preprocess tickets as they are received.
Notifications
BOSS811 allows you to create and automate notifications based on the specified rules.
Manifest Generation
Manifest Generation allows you to create a sketch of the onsite markings which can be sent to the excavator and stored with the ticket.
Map-based Workflows
BOSS811 provides added flexibility and ease of use by providing award-winning, innovative Map-based workflows for operators.
Other
Many more features to improve efficiency, save costs, and meet objectives and business needs.
BOSS811 BENEFITS
Transform the way you manage 811 One Call tickets
Optimize and Automate Processes
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Auto-close tickets
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Return the appropriate response code to the One Call center without manual intervention
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Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS
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Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ)
Stay Compliant and Improve Accountability
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Stay compliant with your Positive Responses to the call center
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
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Generate and send a manifest with a sketch of the onsite markings to the excavator
Enable On-The-Go Workflow
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Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android
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Upload dig site files, videos, and pictures as attachments to the tickets
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Insert annotations with uploaded attachments with sketching tools and a text editor
Streamline Ticket Management
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Operate efficiently using map-based workflows
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Enhance ticket locating with integrated maps
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Generate driving directions
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Use advanced screening to pre-process tickets as they are received
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Locate tickets on-the-go with mobile apps
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Access via Single Sign On (SSO)
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Set up user roles and permissions
INDUSTRIES
One Call ticket management for streamlining locate requests
PRICING PLANS
BOSS811 Plans
PROFESSIONAL
Single Call Center Integration
20 Users
Dashboards & Reports
Data Widgets
Reports on Custom Fields
Simple & Advanced Search
Email Notification with Custom Templates
Push Notifications
Facility Map integration (20)
Tickets Assigned by Map Areas
Automated Ticket Screening
Map Based Ticket Screening
Auto Close Tickets by Screening
Ticket Notes, Tags, and basic Custom Fields
Bulk Ticket Actions
Sketching Tools for Attachments
Mobile App
Optional Modules and Integrations
Enhanced Risk Scoring
Assign locate request tickets a RISK SCORE based on the potential for damages. Risk scoring is based on an algorithm developed using machine learning technology. It takes into consideration parameters that contributed to damages from prior damage ticket data.
The factors can include excavation type, proximity to critical infrastructure, excavator history, and historical activity. BOSS811 provides the ability to take damage prevention actions based on the score.
Ticket Intervention
Enables proactive actions on locate requests for providing safe digging education, WATCH AND PROTECT, monitoring for critical excavations, or actions based on the risk score.
Information capture for incidents can be initiated, and workflows and tasks can be created for follow-up.
IVR Notifications
Automate Responses with Rules-Based IVR Notifications.
BOSS811 IVR intelligently triggers CUSTOM VOICE PROMPTS AND NOTIFICATIONS based on configurable criteria like ticket type, location, or action—ensuring callers receive the right message at the right time without manual intervention.
SMS Notifications
Smart SMS Alerts Get Triggered by Your Rules
BOSS811 AUTOMATICALLY SENDS SMS NOTIFICATIONS based on configurable criteria like ticket type, location sensitivity, or request status—keeping stakeholders informed with timely, targeted messages.
Manifest Generation
Manifest Generation allows you to create a sketch of the ONSITE MARKINGS, which can be sent to the excavator and stored with the ticket.
Third-Party Integrations
BOSS811 connects seamlessly with your existing systems through flexible APIs, ENABLING REAL-TIME DATA SYNC, AUTOMATED WORKFLOWS, AND FULL VISIBILITY across ticketing, GIS, and asset management platforms.
