Dashboard, Reporting & Analytics
BOSS811 has a comprehensive Reporting capability that allows for you to analyze patterns and trends that affect the
performance of your 811 ticket handling and enables you to make more informed decisions for improving efficiency. Reporting
capabilities include a comprehensive array of standard reports and charts, and the customizable widgets allow Dashboards to
be customized to meet the needs of all users of the system. In addition BOSS Professional Services can be utilized to generate
custom reports or widgets to meet the business needs. BOSS811 can provide real-time access to data and analytics to stay
compliant, avoid penalties and improve accountability & efficiency.
Download the BOSS811 Dashboard, Reporting & Analytics Datasheet
The Dashboard is customizable for each user and displayed on log in. Widgets can be selected and arranged
as required on the screen. All widgets and reports have an auto refresh capability and the refresh rate can be
selected from a wide range of options. Key performance indicators can be shown to track efficiency and assists in
service improvement initiatives and facilitates informed decision making.
A large number pre-defined widgets are available including those to display single valued counts, pie charts and simple
grid reports, and many of widgets are interactive. All dashboard widgets have a drill down capability to display
all the underlying data at a click of a button.
BOSS811 allows users to create charts and reports to display any variable in the system. There are various types of reports available for ticket summary, list of tickets with pending or failed response and close code distribution. All reports can be customized by selecting a wide range of filters to display the required information. Access to the various reports can be restricted by technician roles and reports can be printed and saved for later viewing.
BOSS811 will display all the excavators that requested dig approval by the system and clicking on the excavator
listing will display all the status of all the tickets that were associated with that excavator.
BOSS811 will perform daily audit reports to reconcile that all the ticket requests sent from the One Call Center have
been received and are being processed by the system
BOSS811 can also be used to provide independent performance analytics to companies who outsource their
One Call Ticket Management to other locators. In such cases BOSS811 can audit their vendor’s performance and
can get real-time access to data and analytics to avoid penalties and improve accountability & efficiency. The
example shown displays how various excavators closed tickets within the time frames shown.
The comprehensive reporting capability allows you to analyze performance and enables you to make more informed decisions for improving efficiency.
Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs
BOSS811 can provide real-time access to data and analytics to avoid penalties and improve accountability & efficiency.
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