AAA NORTHEAST SUCCESS STORIES / AAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk Request a Demo Contact sales Customer Overview AAA Northeast serves 5.8 Million members in Connecticut, Massachusetts, New York and Rhode Island. The company has 3,300 employees, 7 Call Centers, 16 Driving Schools, 11 Fleet locations, 65 branch locations, and more than 165 Support Technicians. Challenges AAA Northeast searched for a Help Desk solution that in addition to managing IT service requests, could also be expanded to support other business lines such as Automotive Services, Driving Schools and other internal departments including Human Resources and Facilities. To ensure that the company provided the best service for members any solution had to be very simple for users and could be standardized across the business lines. Solutions BOSSDesk was selected because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. It has been successfully implement across many business lines and internal department and using the BOSSDesk API, integrated with other systems such as SharePoint. With BOSSDesk, AAA Northeast has seen significant time reduction and improved efficiency combined with a faster responses and faster resolution resulting in improved member satisfaction. Results Utilizing BOSSDesk, AAA Northeast created a Service Catalog that addresses the service management requirements of the following business lines and internal departments: Information Technology . New hardware, software, and support requests are managed, priority can be specified and response times tracked against Service Level Agreements. Equipment approvals can now be easily administered and tracked. Human Resources Onboarding . BOSSDesk enables the company to order and track all the service and equipment needed to support new employees. Tasks and approvals are generated to ensure the onboarding process is as effective as possible. Automotive Services . Through collaboration with the Automotive Services business line, BOSSDesk automates the workflow of the Automotive Technology, Auto Facilities Feedback Portal, and the Independent Service Provider Application process. Driving School . BOSSDesk keeps track of processes for inquiries and requests for refunds and adjustments. Facilities . BOSSDesk is used to submit and track various requests for facilities such as building services, landscaping, maintenance, and cleaning. Workforce Management . BOSSDesk effectively controls requests for off phone activities, schedule changes and manager overrides. Change Management . AAA significantly enhanced the change management process by integrating BOSSDesk with SharePoint via an API. More departments are being added to the service catalog and other services expanded and enhanced. For more information view the recording of the webinar with AAA. "In collaboration with BOSS we were able to expand the Help Desk internally and streamlined operations in the business lines." David Coté IT Project Manager at AAA Northeast Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSSDESK FOR EDUCATION INDUSTRIES / Streamline Education Service Requests for Operational Success BOSSDesk helps schools and colleges address today's education needs by bringing all their support requests into a single, intuitive, state of the art interface while ensuring departments remain efficient, and within budget Request a Demo CUSTOMERS Trusted by K12 and Higher Education Leaders Learn how innovative companies are using BOSS Solutions. LEXINGTON COUNTY SCHOOLS Lexington County Schools - Taking Service Management Beyond the Help Desk in Education “Teachers and students found BOSSDesk to be very simple and easy to use which resulted in a very successful implementation.” Ben Sellers Senior Systems Analyst See Customer Story More Case Studies Resources Case Study Lexington County School District One Utilizes BOSSDesk to Extend Service Delivery Blog School District uses the BOSS Asset Management module to provide evidence in burglary Blog Taking Service Management Beyond the Help Desk in Education Webinar IT Help Desk Improves Service Delivery - Abraham Baldwin Agricultural College INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

BOSS811 FOR LOCATE CONTRACTORS INDUSTRIES / Streamline Productivity and Efficiency for Locate Requests Utilities locators identify and mark underground utilities to protect assets from damage by excavation. BOSS811, a leading utilities locating solution, includes advanced ticket management, powerful routing, sketching and manifest tools, facility mapping, GIS integration and mobile apps. Request a Demo CUSTOMERS Trusted by Innovative Locate Contractors and Engineer Leaders Learn how innovative companies are using BOSS Solutions. MAWC MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management "BOSS811 has set the bar that other software is compared to." Anthony Pologruto GIS Analyst, Municipal Authority of Westmoreland County, PA See Customer Story More Case Studies Resources Blog The Birth of BOSS811 Blog Why You Should Always Call 811 Before You Dig - A Reminder On National 811 Day News & Press BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative Blog My Story - How 811 Damage Prevention became my calling INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

HOME / NEWS News & Events Join us for upcoming events and catch up on the latest news. Blog Explore thought-provoking articles and expert opinions. Upcoming Events Explore our lineup of upcoming events. News & Press All the latest awards and happenings. Get started with BOSS Solutions Request a Demo Contact Sales

RESOURCES / INDUSTRIES Industries Solutions designed to meet your industry’s unique needs. Communications Utilities Finance Hospitality Locate Contractors Construction Government Retail Pipelines & Gas Education Healthcare Transportation Find a solution for your industry. Request a Demo Contact Sales

RESOURCES /WEBINAR HUB WEBINAR HUB All Products Reset BOSSDesk Journey to Success: How AC Transit Built a Best-In-Class Service Management Ecosystem BOSSDesk Optimizing Operations: Empowering Non-Profit Staff for Greater Impact BOSSDesk How IT Leadership at Tuolumne County Prioritized Ticket Processing by Implementing Triage Queuing BOSS811 CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools BOSSDesk How to Strengthen Your Help Desk with TeamViewer Remote Desktop Integration BOSSDesk City of Marietta Improves User Satisfaction by Expanding Help Desk Coverage BOSSDesk Expanding the IT Help Desk to Streamline the Business - AAA Northeast BOSSDesk Tips for Taking ITSM Beyond IT - Lexington County School District One BOSSDesk IT Service Catalog - Process Improvements for Employee Onboarding - City of Boca Raton, FL BOSS811 SyncGlobal Telecom reduced locate costs with BOSS811 One Call Ticket Management BOSSDesk In-Depth Healthcare Insights: Custom Fields, Templates, and Notifications in BOSSDesk™ BOSSDesk 10 Ways To Turbo-Charge Your Help Desk Webinar with the City of Boca Raton, FL BOSSDesk The BOSSDesk Advantage - Chambers Bank Leverages BOSSDesk to Operate More Efficiently BOSSDesk Oberweis Dairy Simplified and Automated Processes Across the Organization Using Help Desk Software BOSSDesk Holt of California improved efficiency by integrating Help Desk Software and Bots BOSSDesk IT Help Desk Improves Service Delivery -Abraham Baldwin Agricultural College BOSSDesk IT Help Desk Wows End Users with Service Catalog - Beaufort Memorial Hospital BOSSDesk Integrated Service Management for Improved Client Service - Forsyth County GA BOSSDesk Service Catalog- The Modern Way to Deliver IT Services -City of Albany, GA BOSS811 Municipal Authority of Westmoreland County Improves Efficiency and Compliance with BOSS811 Get started with BOSS Solutions Request a Demo Contact Sales

HOME / BOSS811 WebTMS Users: Embrace the Next Generation with BOSS811™ Say Goodbye to WebTMS! Switch to BOSS811™ & SAVE $750 off the implementation fee when you sign up for a 24-month plan! Are the changes with WebTMS causing you to look for other solutions? This presents an excellent opportunity to embrace BOSS811™ , the future of damage prevention management. Now is the perfect time to make the switch! BOSS811 Resources It's Time to Discover the POWER of BOSS811™ Cutting-Edge Technology BOSS811™ incorporates the latest advancements in technology and has been designed from the ground up to meet the current and future needs of damage prevention professionals. Experience a modern, user-friendly interface and powerful features that streamline workflows and enhance collaboration. ​ Comprehensive Feature Set BOSS811™ offers a comprehensive suite of tools and functionalities, surpassing the capabilities of WebTMS. BOSS811™ also provides a robust platform that empowers organizations to optimize their damage prevention operations, from ticket management and workforce coordination to reporting and analytics. Sign Up for a BOSS811™ Demo CUSTOMERS Trusted By Leading Organizations Maximize Your Return on Investment By transitioning from WebTMS to BOSS811™, you'll unlock the potential for a higher return on investment. BOSS811's advanced features, increased efficiency, and improved productivity will drive cost savings and help you achieve better outcomes. With better results, enhanced customer satisfaction, and streamlined operations, your investment i will yield long-term benefits for your organization. Learn about BOSS811's Fast Launch Program! BOSS811 Resources Transition from WebTMS to BOSS811™ for Better Results Get better results with BOSS811™. Experience enhanced ticket management, streamlined workflow processes, comprehensive reporting and analytics, and seamless integrations with other essential systems. BOSS811™ empowers your team with the tools they need to work more efficiently, collaborate seamlessly, and achieve better overall results. BOSS811 ™ an Award-Winning One Call Ticket Management Solution To play, press and hold the enter key. To stop, release the enter key. Expert Guidance and Support ​ Switching from one software to another can be a daunting task. However, with BOSS811 ™ , you'll receive dedicated guidance and support every step of the way. Our experienced team will work closely with you to ensure a smooth transition, including data migration, staff training, and ongoing support. You can trust our expertise to make the process as seamless as possible, allowing you to focus on achieving better results for your organization. 811 WebTMS Demo REQUEST A BOSS811 DEMO Learn more about BOSS811™ and unlock a new era of success in your damage prevention initiatives. Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support. Improved user adoption Dedicated customer support Significant cost savings Ensured compliance First Name Last Name Company name Email Phone Message (optional) Get a Demo Your demo request has been sent. BOSS811 Capabilities Stay Ahead with Modern Technology: BOSS811™ leverages cutting-edge advancements to provide you with a state-of-the-art damage prevention solution. Benefit from intuitive user interfaces, mobile accessibility, automated workflows, and real-time data insights. By converting to BOSS811™, you'll gain a competitive edge in the industry and stay ahead of evolving trends and demands. Frequently Asked Questions Will I lose any functionality that WebTMS offers when switching to BOSS811? No, BOSS811 provides the same trusted functionality as WebTMS and new and enhanced features. Why do I have to say "goodbye" to my free ticketing system? This means WebTMS is nearing its "end-of-life," as users currently know it. Call centers across the country are facing the prospect of paying fees for this service. By switching to BOSS811, you can enjoy a comprehensive and feature-rich platform that ensures efficient and hassle-free damage prevention ticketing management. Are there other ticket management software options available? Yes, the market has several options available. However, we believe BOSS811 is superior and competitively priced. We encourage you to conduct due diligence and explore our solution in our trial. What enhancements to the ticket management tool can I expect from BOSS811? BOSS811 offers an enhanced ticket dashboard, automated ticket assignment and response, customizable ticket, and ticket details view, improved ticket map view, enhanced offline mode, improved image upload functionality, and simplified user creation and management. How does the transition to BOSS811 support my organization's growth and success? By transitioning to BOSS811, you gain access to a robust system that improves efficiency, streamlines operations, and enhances collaboration, ultimately driving better outcomes and supporting the growth of your organization. Upgrade to BOSS811™ and achieve better outcomes. Experience the power of modern technology, comprehensive capabilities, and dedicated support to take your damage prevention efforts to the next level. Request a Demo Today

ABAC SUCCESS STORIES / Abraham Baldwin Agricultural College Improved Service Delivery with a Modern Service Desk Request a Demo Contact sales Customer Overview Abraham Baldwin Agricultural College (ABAC) is part of University System of Georgia and supports more than 4,000 students from GA, other states, and 24 countries. The college has 900 employees located at the main campus in Tifton, GA, at four other sites, and also supports the Georgia Museum of Agriculture. Challenges ABAC was looking for a modern cloud based service desk to meet their present day needs. They wanted to move away from their on-premise help desk solution as it had severe limitations that did not work well for remote users and the students. A major requirement was to find a solution that was user friendly so everyone could put in a ticket at any site or any location that they supported and would also be easy for students to use. Solutions The college did a proof of concept of BOSSDesk and it turned out to be a great solution for their environment. One of the major benefits for the college was the Service Catalog and the easy to create forms. Users loved it so much that the college expanded it to employee onboarding and to additional teams like Digital Media Services. It really helped that BOSS listens to the customer and comes up with new solutions to make the process easy. BOSSDesk helped the IT Department and the whole organization grow and they wished that they had implemented the product sooner. Results Utilizing BOSSDesk, Abraham Baldwin Agricultural College expanded the Help Desk Coverage to many departments beyond IT including HR for on-boarding, Digital Media Services, Digital Signage, Website, Student Help, and much more. Some of the features that were most helpful in improving service delivery: Service Catalog . The Service Catalog was very easy to use for creating forms using the drag and drop interface. Depending on the type of user they were able to control who sees what form based on roles and permissions. Students were only given access to the forms that they use. Departments were allowed to add service catalogs and design the forms the way they wanted which was very efficient and allowed them to grow as needed. Dashboards & Reporting . The dashboard was very easy to configure with customizable widgets for tickets, problems, changes, software contracts, approvals, etc. Every user could customize the dashboard the way they wanted it. It turned out to be very useful for management in making business decisions. Approvals, Canned Responses, and Tasks . Other features that ABAC loved were Approval Boards that make things very efficient, canned responses where they could send messages to everyone, and the ability to add a task and assign people to complete the task. BOSSDesk also provides the ability to display logs of all events for records. Service and Support . ABAC stated that BOSS Solutions listens to the customer and comes up with new solutions to make the process easy. BOSSDesk helped the IT Department and the whole organization grow and they wished that they had implemented the product sooner. Watch the webinar recording of the implementation. "Fantastic tool that helped our organization grow. I wish I would have found BOSSDesk sooner." Allen Saylor CTO & CISO at Abraham Baldwin Agricultural College Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSS811 FOR PIPELINES AND GAS INDUSTRIES / Protect Workers and Prevent Damage for Gas & Pipelines Companies Companies that manage valuable assets like pipelines and gas utilities have to continually protect them, particularly from underground excavation. BOSS811 facility mapping and ticket management solution provides tools for tracking assets, with sketching tools, GIS integration and mobile apps. Request a Demo CUSTOMERS Trusted by Gas & Pipeline Industry Leaders Learn how innovative companies are using BOSS Solutions. CENTERPOINT ENERGY BOSS811's Impact: CenterPoint Energy's Success in Damage Prevention "I can't say enough about BOSS811 and the partnership we have with them. I can tell you, they know how to take care of their customers." Tracey Bryant Manager of Public Awareness and Damage Prevention Standardization at CenterPoint Energy See Customer Story More Case Studies Resources Blog The Birth of BOSS811 Case Study Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management Blog Why You Should Always Call 811 Before You Dig - A Reminder On National 811 Day News & Press BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

CITY OF ALBANY, GA SUCCESS STORIES / Transform Your Service Desk: See How BOSSDesk Helped Replace an Aging IT Ticket System Request a Demo Contact sales Customer Overview The City of Albany, Georgia is the seat of Dougherty County, located in southwest Georgia. It is the eighth-largest city in the state. Albany is beautifully positioned on the banks of the Flint River and is the hub of Southwest Georgia for culture, shopping, education, healthcare, and recreation. The City employs 22 IT Technicians supporting 2,300 individual users. Challenges The City had an aging ticketing system that was primarily developed for public works, had limited functionality, did not provide any descriptors for the services offered and was not user friendly. The new CIO wanted to deploy a modern IT Service Desk and Service Catalog solution with controlled visibility that would make it very easy for users to access, report issues and also request the purchase of new items or services. Solutions The City chose BOSSDesk based on functionality and the powerful Service Catalog. The award winning user-friendly interface makes it very easy for admins to create customized forms using a drag and drop interface and allows users to easily request services. In a very short period of time, the new BOSSDesk could be used to provide a wide range of services and the City plans to expand the solution to support other departments for both internal and external users. Results It became apparent that BOSSDesk Service Catalog combined with the automation provided by the routing engine could address all the service management requirements of the City namely: A Service Catalog with customizable forms that were very easy to build via a drag and drop interface - no programming skills necessary. Controlled visibility. Security and privacy are assured since each user group will only be presented the forms that are deemed appropriate for their needs and user permissions and privileges can be set based on their department, class of users, or Active Directory security group. The ability to copy or clone forms for easy deployment of new forms. Video, graphics, and files could be added to forms. The ability to create custom forms that can be fully integrated with routing rules to generate appropriate tasks for all parties. The ability to have requests routed for approvals or to approval boards or expense boards when creating the custom form. The graphical user interface with item descriptions that allow users to quickly browse and select service items. The new Service Catalog was able to provide service solution options for many departments for both internal and external users. The City was impressed with the level of support provided by BOSS Solutions and received instant positive feedback from the management team and users when the new system was deployed. Watch the webinar recording of the implementation. "Superb implementation experience. The support team proactively called each week to offer assistance." Shuronda Hawkins IT Systems Administrator with the City Of Albany Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSSDESK FOR GOVERNMENT INDUSTRIES / The Go-To Help Desk Solution for Governments, Cities and Municipalities Nationwide An all-in-one easy to use platform that’s flexible, affordable and expandable - either on premise or in the cloud. Government licenses include FREE PREMIUM U.S. based support, FAST LAUNCH priority onboarding and GovMax, our dedicated resources that ensure your team is getting the most out of BOSSDesk, following best practices and maximizing your return. Request a Demo CUSTOMERS Trusted By Federal, State & Local Governments Learn how innovative companies are using BOSS Solutions. THE CITY OF MARIETTA City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud "With BOSSDesk we were able to expand the Help Desk to other city departments and have seen significant improvement in response and resolution times." Kelly Hanson Service Desk Manager, City of Marietta See Customer Story More Case Studies Resources Case Study City of Yucaipa Improved Service Delivery and Remote Working with a Modern Service Desk Webinar Integrated Service Management for Improved Client Service - Forsyth County GA Webinar IT Service Catalog - Process Improvements for Onboarding - City of Boca Raton, FL Webinar Service Catalog - The Modern Way to Deliver IT Services -City of Albany, GA INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

MAWC SUCCESS STORIES / MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management Request a Demo Contact sales Customer Overview The Municipal Authority of Westmoreland County (MAWC) is the largest public water provider in the state of Pennsylvania with 2,400 miles of water lines, 500 miles of wastewater lines, 3 water treatment plants, and 10 wastewater treatment plants. Challenges The legacy 811 ticket management system used by MAWC could only be installed on the locator laptops, had no routing rules or automation and therefore provided a very limited role in their critical operations. MAWC wanted a ticket management solution that would improve efficiency and ensure compliance with the regulations of the Pennsylvania Utility Commission who were imposing fines on utility owners for noncompliance. Solutions MAWC did a thorough search and selected BOSS811 as their replacement ticket management solution. The BOSS811 implementation was very successful with over 9000 tickets closed in the first 6 months of operation. BOSS811 dramatically improved and simplified workflows through automation and event logs, eliminated bottlenecks, and allowed for retraining. BOSS was able to import data and attachments from the legacy 811 system making it part of the BOSS811 searchable repository that is instantly viewable by management. Results Major BOSS811 features and capabilities used by MAWC: Ability to load map services directly from the GIS server which eliminates the need for paper maps and the “dig box” can be accurately located on the screen. Powerful routing engine with the ability to assign tickets based on ticket info or type, tag tickets, send desktop notifications, and assign based on dates and times. Ability to auto-close tickets . Customizable dashboard for each user with pre-defined or custom widgets. Charting and reporting provide management with the capability to monitor workloads and performance. Ticket management with both list and map views provides for easy assignment, sorting, and response. Advanced search with a very granular capability and the ability to export to CSV spreadsheets. Ability to add attachments to tickets including photos and videos that can be geo-tagged to show where they were taken. Ease of configuration due to the intuitive design of the settings screen. Email notifications based on routing rules. Ability to easily create users and set roles and permissions. Mobile apps for both iOS and Android with offline support in areas with no cell signal. Sketching tools that provide the ability to add notation and comments to the uploaded photos. "BOSS811 has set the bar that other software is compared to." Anthony Pologruto GIS Analyst, Municipal Authority of Westmoreland County, PA Want to share this customer story with someone? Send Email More success stories See All Stories CenterPoint Energy BOSS811's Impact: CenterPoint Energy's Success in Damage Prevention Municipal Authority of Westmoreland County MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management SyncGlobal Telecom SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management