INDUSTRIES / BOSS811 FOR COMMUNICATIONS Prevent Damage to Telecommunication Assets Unauthorized digging causes outages, damage and headaches for communications companies. Cloud-based ticketing solutions that help quickly resolve dig requests are critical. BOSS811 helps manage excavation requests quickly, and is scalable for desktop and mobile use. Request a Demo CUSTOMERS Trusted by leading organizations Learn how innovative companies are using BOSS Solutions. MAWC MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management "BOSS811 has set the bar that other software is compared to." Anthony Pologruto GIS Analyst, Municipal Authority of Westmoreland County, PA See Customer Story More Case Studies Resources Blog What Is 811 and Why Is It Important to Call Before You Dig? Webinar CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools Blog The Birth of BOSS811 Webinar SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more Get started today! Request a Demo Contact sales

Powerful ITSM & Help Desk Software Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent U.S based customer support. Request a Demo Today! Transform your business with BOSSDesk™ On-Premise and in the Cloud Award-Winning Help Desk Ticketing Systems To play, press and hold the enter key. To stop, release the enter key. REQUEST A DEMO Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner. BOSSDesk provides a preferred customer experience that boosts efficiency and empowers your organization. ​ Our help desk software includes tools like incident management, proble m management change management, knowledge base software, and a live chat solution. Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud! First Name Last Name Company name Email Phone Message (optional) Request a Demo! HS Demo Form CUSTOMERS Trusted by leaders worldwide To play, press and hold the enter key. To stop, release the enter key. City of Augusta, GA "We use BOSSDesk for our helpdesk solution. The support staff is exceptional and makes setup and troubleshooting super easy. The ease of use is extraordinary. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device." Joedy G. Client Support Analyst BOSSDESK BENEFITS Transform the way you manage service requests across your company Streamline Ticket Management Operate efficiently using a service catalog and pre-built templates Use advanced screening to pre-process tickets as they are received Access via Single Sign On (SSO) Improve Accountability & User Satisfaction Ensure nothing falls through the cracks with SLAs & notifications Upload attachments to support documentation Visualize your data using our state-of-the-art customizable dashboard. Optimize and Automate Processes Set up rules, triggers and routing to automate workflows View real-time data and search tickets using advanced search reports Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management Enable On-The-Go Workflow Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android Improve asset management using barcode and QR code scanning Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction Request a BOSSDesk Demo! Not ready? Have a look at our other pages. BOSSDesk Features Industries Pricing BOSS811 Features Industries Pricing Resources Success Stories Videos Events & Webinars Support Email Support Phone Support Support Portal Stay connected with us!

HOME / SERVICES Our Services Customers can rely on BOSS Support Services to provide the most effective support in the industry. We have expert staff to help you address people, processes, data, and technology challenges to gain a competitive advantage. Implementation BOSS Solutions will get you up and running quickly with our team of experts. Our approach to product implementation is to work with the customer to design a solution specifically tailored to your needs and objectives. Implementation Our methodology ensures the use cases and capabilities that are most important to your business are correctly deployed, resulting in faster time to achieve the desired results. Our implementation process is outlined below and if required can be modified during the kick-off meeting. Project Kickoff, Review Our process starts with a Project Kick off, review and planning meeting with stakeholders to understand the project goals, timelines and identify team members from both sides. This meeting can be conducted onsite or online and we would review requirements and processes, match solutions with needs and identify resource needs from both sides. A project plan will be drawn with project execution, tasks & timeline. Implementation Phase 1 In this phase, we will set up the production and test environment and configure the system to meet your requirements. Once the plan is set, a weekly project review meeting is held to gauge progress, apply any modifications and make adjustments to meet desired timelines. The BOSS team will provide the application and train admins to set up the configuration. We prefer having the Customer team take up as much of the configuration as possible as it will equip your team to be more effective in making configuration changes going forward. Implementation Phase 2 We will help implement the service management process with the service catalog. This will be based on customer goals, processes, and the level of automation required. Tasks addressed include Service Level Management, Service Catalogs, Knowledge Management, Routing, Email Notifications, Email Postboxes / Mailboxes (Email2Ticket), and Reports. Testing & Go Live Run the BOSS Solution in parallel to the current system and verify data for accuracy if client requests. Then Go Live! Read less Read more Training BOSS Solutions believes in empowering customers with proper training and helping them realize an excellent ROI. We include an estimated cost of online training for technicians and administrators in our proposal. Training We can also provide onsite training, train the trainers training and can create customized training to suit specific customer needs. For users we have online webinars and user training videos. Online Training BOSS Solutions provides online training for technicians and administrators. Administrator training includes general configuration, workflow/routing, setting up queries, reports, and mobile apps. Technician training includes general set up, setting up escalations, hands-on ticket flow, timesheet & reports. Onsite and Customized Training BOSS Solutions can also deliver any of our training services onsite for an additional cost. Based on customer requirements and our experience with prior installations, training can be tailored and customized to meet specific customer needs. BOSS Solutions will also provide advice and guidance on ITIL best practices. Training materials will be prepared to meet customer needs. Train the Trainer A train the trainer approach can also be an effective way of ensuring that everyone gets the right information for a successful implementation. BOSS Solutions will provide a train the trainer course for an additional cost and will supply the necessary training materials that can be customized to meet the customer needs. User Training For users of our solutions BOSS provides webinar recordings that can be viewed online and based on interest, and we also create videos for user training that can be made available online. Read less Read more Professional Services All BOSS products incorporate an award-winning User Interface that allows our customers to easily configure and implement our solutions with the minimum amount of training. Professional Read more Our Professional Services team is dedicated to helping our customers plan and implement more advanced capabilities that allow customers to realize even more value and effectiveness from our solutions. These Professional Services include migrating data from legacy systems, creating custom reports beyond those that are configurable in the system and integrating with ancillary systems via API’s. Our Professional Service team will help you achieve successful outcomes whether you are a new or existing customer. Data Migration Many of our customers require that their ticketing data and other information be moved from their legacy system to the BOSS Solution and our Professional Service Team can undertake that task. The team has considerable experience with migrations and will work with the customer to understand their needs and provide an estimate or the service. Custom Reporting Although our BOSS Products provide extensive reporting capabilities that can be configured on the system, many customers require Custom Reports that are unique and specific to their instance. The Professional Services team will work with the customer to understand their needs and provide an estimate or the service. Integrations With Other Systems BOSS Solutions Products can be integrated with any third party application using the Application Program Interface (API). Many customers can undertake the integration themselves using the documentation provided with the API or our BOSS Professional Services team can work with the customer to have the desired integration done for them. The BOSS Professional Services team has considerable experience with integration with Remote Desktop Software Solutions, Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems together with many others. Read less Get up and running quickly combined with training to ensure an excellent ROI. Request a Demo Contact Sales

NEWS / UPCOMING EVENTS Upcoming Events Heading 2 Tue, Apr 30 Charleston Marriott 2024 Annual Joint NC/SC UCC Conference Apr 30, 2024, 12:00 PM – May 03, 2024, 4:00 PM Charleston Marriott , 170 Lockwood Dr, Charleston, SC 29403, USA Join us at the Annual Joint NC/SC UCC Conference in Charleston, SC, where BOSS811 will be showcasing our latest innovations in damage prevention! Don't miss this opportunity to explore cutting-edge solutions designed to revolutionize excavation practices. See you at our booth! Learn More Sun, May 05 The Classic Center GA GMIS 2024 Spring Conference May 05, 2024, 12:00 PM – May 09, 2024, 4:00 PM The Classic Center, 300 N Thomas St, Athens, GA 30601, USA Join us at the GA GMIS 2024 Spring Conference in Athens, GA! Embark on a journey with BOSSDesk™ as we showcase our cutting-edge IT ticketing system. Explore innovative solutions, engage with our experts, and unlock the key to streamlined IT management practices. See you at our booth! Learn More Wed, May 08 Atlanta Marriott Buckhead Hotel & Confer 2024 BOSSDesk User Conference: Modern Help Desks Unleashed! May 08, 2024, 5:00 PM – May 10, 2024, 4:30 PM Atlanta Marriott Buckhead Hotel & Confer, 3405 Lenox Rd NE, Atlanta, GA 30326, USA Get ready to elevate your BOSSDesk experience! Join us for our upcoming user conference, where innovation meets collaboration. Dive into interactive sessions, hands-on workshops, and exclusive insights tailored to enhance your BOSSDesk journey. Learn More Tue, May 14 Saratoga Springs City Center NYSLGITDA May 14, 2024, 12:00 PM – May 17, 2024, 4:00 PM Saratoga Springs City Center, 522 Broadway Entrance, Saratoga Springs, NY 12866, USA Get ready for a tech-filled event! BOSSDesk is gearing up to showcase our latest innovations at NYSLGITDA's conference. Swing by our booth to learn how we're helping local governments harness the power of IT service management. See you there! Learn More Sun, May 19 Everline Resort & Spa 2024 CCISDA Spring Conference May 19, 2024, 11:00 AM – May 22, 2024, 3:00 PM Everline Resort & Spa, 400 Resort Road, Olympic Valley, CA 96146, USA Experience the future of IT management at the 2024 CCISDA Spring Conference in Olympic Valley, CA! Visit our booth to explore BOSSDesk™ and revolutionize your IT ticketing system. See you at Everline Resort & Spa! Learn More Wed, May 22 Wilmington Convention Center 2024 NCLGISA Spring Symposium May 22, 2024, 12:00 PM – May 24, 2024, 4:00 PM Wilmington Convention Center, 10 Convention Center Dr, Wilmington, NC 28401, USA Excited for the 2024 NCLGISA Spring Symposium? So are we! Visit our booth at the Wilmington Convention Center and unlock the potential of modern IT solutions with BOSSDesk. Don't miss out! Learn More

BOSS811 FOR PIPELINES AND GAS INDUSTRIES / Protect Workers and Prevent Damage for Gas & Pipelines Companies Companies that manage valuable assets like pipelines and gas utilities have to continually protect them, particularly from underground excavation. BOSS811 facility mapping and ticket management solution provides tools for tracking assets, with sketching tools, GIS integration and mobile apps. Request a Demo CUSTOMERS Trusted by Gas & Pipeline Industry Leaders Learn how innovative companies are using BOSS Solutions. CENTERPOINT ENERGY BOSS811's Impact: CenterPoint Energy's Success in Damage Prevention "I can't say enough about BOSS811 and the partnership we have with them. I can tell you, they know how to take care of their customers." Tracey Bryant Manager of Public Awareness and Damage Prevention Standardization at CenterPoint Energy See Customer Story More Case Studies Resources Blog The Birth of BOSS811 Case Study Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management Blog Why You Should Always Call 811 Before You Dig - A Reminder On National 811 Day News & Press BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

CHAMBERS BANK SUCCESS STORIES / Chambers Bank Leverages BOSSDesk to operate more efficiently Request a Demo Contact sales Customer Overview Chambers Bank is a regional bank located in Arkansas with 24 branches. Founded in 1930 as Danville State Bank, it has remained in the Chambers family since its founding. Chambers Bank’s mission is to improve the financial well-being and the quality of life for all their customers in the communities they serve. With over $1 billion in assets and growing, Chambers Bank has been helping their community for 90 years. Challenges Prior to implementing a ticket management solution, Chambers Bank IT department wanted to update the way they processed IT requests. At the time, they were using a shared inbox which did not provide ownership of tickets or enable coordination. Their first experience with ticket management was with a company that offered many different technology solutions and ticket management was not their highest priority. So when they needed help from the vendor, it took a while for Chambers Bank to receive a response. Additionally, that company incurred a data breach which led the bank’s IT management to explore and implement BOSSDesk. Solutions Chambers Bank selected BOSSDesk for several reasons. First, they appreciated the fact that BOSS Solutions specializes in ticket management. With a US-based support team, BOSS is readily available and easily accessible. Secondly, the BOSSDesk Service Catalog provided a “done-for-you” set of templates to build upon paired with an easy-to-use modern user interface. Additionally, BOSSDesk comes with mobile apps for both iOS and Android which provides technicians with the ability to access, update, upload attachments, and close tickets in the field. Chambers Bank employees adopted the system quickly and are finding new ways to get their work done faster than ever before. Results With BOSSDesk, Chambers Bank quickly embraced the Service Catalog extending help desk and service desk capabilities enterprise-wide reducing workloads while increasing the details of the ticket including: Number of Tickets Handled: Increased ticket volume from 200 tickets per month to 800-1000 per month . 2-Click Request Handling: Successfully implemented a “2-click rule” which enables their team to enter a service desk or service request with just 2 clicks. Facilities: Streamlined facilities management by turning requests into a work list so they can determine if a vendor needs to get involved or if the repair or change is something that can be performed by internal staff. This enables problems to be fixed as soon as possible. Appraisals: Expanded ticket management to the Appraisal Department and enabled the loan officers to operate independently from all other tickets. The loan department can now create a stream of communication, including relevant documents, and access them at any time. Reg E Compliance: Expanded ticket management to the Fraud Department specifically for the purpose of developing an audit trail for Reg E disputes compliance. Prior to BOSSDesk, managing fraud disputes was accomplished using secure email, corresponding back and forth with the customer. BOSSDesk provided a coordinated and secure approach to gathering and collecting information from all points of contact – from the customer to the teller to the customer service rep. It was a process improvement success story as it helped them find new ways to get their work done faster than before. Audits: Enabled the IT department to perform an internal audit with an outside party to ensure they are providing everything as promised. BOSSDesk is now the bank's system of Audit . Using the Advanced Search feature in BOSSDesk, a comprehensive report is provided to Auditors who then go through it and narrow down the instances where more info is required to complete the audit. A pdf of relevant tickets is generated along with the chain of approvals and details with time stamp . This results in an easy and quick audit with a complete audit trail. Everything is done electronically and the audit process is a breeze. Handling Complex Requests: Empowered bank personnel to handle any type of request – from complex detailed requests requiring support documentation to small requests such as expediting refreshments for an impromptu meeting. New ideas for extending BOSSDesk to solve various issues are being explored on a daily basis and users love the solution. There is great user adoption due to the flexibility of the solution and the fact that the Service Catalog is visually appealing and very easy to use. Watch the webinar recording of the implementation. "One of the things we really like about BOSSDesk is the fact that they are a service desk company. They eat it. They dream it. They think it. That's all they think about. The other thing that really impressed us was the workflow automation." Shawn Kohltfarber Service Desk Manager Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

PARTNERS / TIPS TIPS Purchasing Cooperative PARTNERSHIP BOSS Solutions Partnership with the TIPS Purchasing Cooperative. BOSS Solutions provides affordable Help Desk Software Solutions and 811 One Call Ticket Management Solutions and through the TIPS program is able to save agencies both time and money. More Info TIPS Contract Number 200105 About BOSS Solutions Products & Services Vendor Information Order Placement Anchor 1 Anchor 2 About BOSS Solutions Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the needs of customers in service management. The company’s integrated Help Desk Software Solution is BOSSDesk which provides IT Service Management for both the Cloud and On-Premise, with advanced capabilities at an affordable price. The Company also offers BOSS811, a One Call Ticket Management Solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with the strongest commitment to customer support. Products & Services BOSSDesk for ITSM BOSSDesk is an ITIL Service Desk for both cloud and on-premise that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve the efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. Get Started With BOSSDesk BOSS811 for Damage Prevention BOSS811 is a cloud-based One Call Ticket Management Solution for Municipalities, Utilities, Pipeline and Locator Companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides include GIS Mapping and advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system. Get Started With BOSS811 Contact Information & Order Placement All TIPS customers should contact our sales department to arrange a demo and receive a quote. Our sales department can be reached via email at sales@boss-solutions.com or by telephone at 678.684.1200 ext. 2. Our sales department is available to answer any questions about our products, service offerings and the TIPS contract. Our sales department can also arrange demonstrations generate quotes and provide instructions for placing purchase orders. ​ All purchase orders shall include the TIPS contract number 200105 Anchor 3 Vendor Information To find out more visit the BOSS Solutions page on the TIPS website. Vendor Profile Anchor 4

NEWS / NEWS & PRESS Latest News Gartner Digital Markets Highlights BOSSDesk™ as Leading ITSM Software BOSS Solutions is proud to announce that BOSSDesk™, its leading IT Service Management (ITSM) software, has been featured among the... BOSS811 to Showcase Cutting-Edge Damage Prevention Solutions at 2024 CGA Conference & Expo Peachtree Corners, GA – BOSS Solutions, a leading provider of innovative software solutions, is thrilled to announce its participation... BOSSDesk™ Earns Top Rating as Leading IT Asset Management Software in Frontrunners Report Discover why BOSSDesk™ has been recognized in Gartner's IT Service Shortlist Report. Read our blog to learn more. Another win for BOSS Solutions Suite, as an outstanding performer by Gartner BOSS Solutions Suite has received another win, ranked as an outstanding performer by Gartner as an affordable Help Desk software solution. The ratings are in and BOSSDesk™ is once again an elite Help Desk and ITSM industry leader! The ratings are in and BOSSDesk™ is once again an elite Help Desk and ITSM industry leader! BOSS Solutions Suite has received several... BOSS Solutions Suite Receives Several Awards from Gartner Digital Markets BOSS Solutions Suite has recently received several awards including FrontRunner® for IT Service Management from Software Advice, Category... BOSS Solutions Suite again named a FrontRunner for IT Help Desk Software by Software Advice The BOSS Solutions Suite is ranked as a top FrontRunner in IT Help Desk Software according to the latest report by Software Advice, a... BOSS Solutions brings their Award-Winning BOSSDesk ITSM software On-Premise On April 29, 2021, BOSS Solutions a leading provider of IT Service Management solutions worldwide announced that BOSSDesk the... BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative As an awarded vendor, BOSS Solutions offers TIPS Members the opportunity to purchase products at discounted pricing without the delay and... BOSS Solutions Named as a Gold Medalist by SoftwareReviews in Data Quadrant Awards 2019 SoftwareReviews, a division of world-class research and advisory firm Info-Tech Research Group Inc., recently published its 2019 IT Asset... BOSS Solutions now a Prime Vendor for DIR Cooperative Contracts BOSS Solutions is a Prime Vendor for Texas DIR Cooperative Contracts and provides brilliantly simple software solutions to meet the needs... BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra in 2018 BOSS Solutions is excited to announce that we have again in 2018 been named in the Top 20 Most User-Friendly Help Desk systems by... 1 2

AAA NORTHEAST SUCCESS STORIES / AAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk Request a Demo Contact sales Customer Overview AAA Northeast serves 5.8 Million members in Connecticut, Massachusetts, New York and Rhode Island. The company has 3,300 employees, 7 Call Centers, 16 Driving Schools, 11 Fleet locations, 65 branch locations, and more than 165 Support Technicians. Challenges AAA Northeast searched for a Help Desk solution that in addition to managing IT service requests, could also be expanded to support other business lines such as Automotive Services, Driving Schools and other internal departments including Human Resources and Facilities. To ensure that the company provided the best service for members any solution had to be very simple for users and could be standardized across the business lines. Solutions BOSSDesk was selected because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. It has been successfully implement across many business lines and internal department and using the BOSSDesk API, integrated with other systems such as SharePoint. With BOSSDesk, AAA Northeast has seen significant time reduction and improved efficiency combined with a faster responses and faster resolution resulting in improved member satisfaction. Results Utilizing BOSSDesk, AAA Northeast created a Service Catalog that addresses the service management requirements of the following business lines and internal departments: Information Technology . New hardware, software, and support requests are managed, priority can be specified and response times tracked against Service Level Agreements. Equipment approvals can now be easily administered and tracked. Human Resources Onboarding . BOSSDesk enables the company to order and track all the service and equipment needed to support new employees. Tasks and approvals are generated to ensure the onboarding process is as effective as possible. Automotive Services . Through collaboration with the Automotive Services business line, BOSSDesk automates the workflow of the Automotive Technology, Auto Facilities Feedback Portal, and the Independent Service Provider Application process. Driving School . BOSSDesk keeps track of processes for inquiries and requests for refunds and adjustments. Facilities . BOSSDesk is used to submit and track various requests for facilities such as building services, landscaping, maintenance, and cleaning. Workforce Management . BOSSDesk effectively controls requests for off phone activities, schedule changes and manager overrides. Change Management . AAA significantly enhanced the change management process by integrating BOSSDesk with SharePoint via an API. More departments are being added to the service catalog and other services expanded and enhanced. For more information view the recording of the webinar with AAA. "In collaboration with BOSS we were able to expand the Help Desk internally and streamlined operations in the business lines." David Coté IT Project Manager at AAA Northeast Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

GRADY MEMORIAL HOSPITAL SUCCESS STORIES / BOSS helps Grady focus on what they do best - helping people Request a Demo Contact sales Customer Overview Grady Health System in Atlanta, GA is one of the nation’s leading facilities for trauma care and emergency services. Grady has grown considerably from its original three story, 110-bed facility. It now stands as one of the largest health systems in the United States. Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. Challenges Grady needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations. Solutions In order to accomplish its mission to provide quick and efficient service, the Grady IT team adopted BOSS Support Central for its Asset Management and Service Desk requirements. Support Central had everything Grady needed to manage all assets and has eliminated the need for multiple product sets. Requirements Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations. Results Grady found BOSS Support Central to be “very easy and flexible for modifications and customizing”. Ease of use was one of the winning factors in choosing the solution. The Management console of the product enabled Grady to resolve the majority of our requests without having to go on site. Grady became so familiar with BOSS Support Central that they have extended its use for other functions including Project Management, reporting from EPIC, and inventory management of non-IT devices. The BOSS team provided outstanding support and addressed Grady's needs very quickly and efficiently. "We were looking for a vendor to partner with, who was committed to taking care of their product and making sure it was working the way we wanted it to, BOSS did exactly that." Sean Jablonski Technical Support Manager at Grady Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

INDUSTRIES / BOSS811 FOR COMMUNICATIONS Prevent Damage to Telecommunication Assets Unauthorized digging causes outages, damage and headaches for communications companies. Cloud-based ticketing solutions that help quickly resolve dig requests are critical. BOSS811 helps manage excavation requests quickly, and is scalable for desktop and mobile use. Request a Demo CUSTOMERS Trusted by leading organizations Learn how innovative companies are using BOSS Solutions. SYNCGLOBAL TELECOM SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management "BOSS811 has exceeded expectations. BOSS constantly enhances the product and provides great customer service. We couldn’t be happier." Brandon Smith Outside Plant Product Coordinator with SyncGlobal Telecom See Customer Story More Case Studies Resources Blog What Is 811 and Why Is It Important to Call Before You Dig? Webinar CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools Blog The Birth of BOSS811 Webinar SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

FORSYTH COUNTY, GA SUCCESS STORIES / Forsyth County extends its Help Desk to Departments Beyond IT Request a Demo Contact sales Customer Overview Forsyth County located in the North Central GA is one of the fastest-growing areas in the United States, stimulated by its proximity to Atlanta. Due to the influx of high-earning professionals the county is ranked by Forbes as one of the top 20 wealthiest counties in the US. Forsyth County is made up of 30 different departments/agencies with approximately 1,000 county employees. Challenges The County was looking for a Service Desk Solution that in addition to being an effective IT Help Desk could also provide and manage a service request for all the counties departments. The 7 departments that were initially designated to be supported by the new solution were Information Systems, GIS Systems for both employees and citizens, Public facilities for both county facilities and public libraries, Sherriff’s Office/Public Safety, Communications, Fire department and Procurement. Solutions BOSSDesk was selected because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. BOSSDesk has given Forsyth County the ability to add procedures and structure to their service request process. Several departments are taking advantage of the features and functionality to enhance service levels and better serve their customers. Results With BOSSDesk Forsyth County was able to create a Service Catalog that initially could address all the service management requirements of the following departments: Information Systems. Users can request support for all hardware & software issues and request new software. Changes to the County Website can be requested and files and documents can be uploaded. IT employees can also make internal requests for services such as network support that can be routed to a change request board. Geographical Information Systems (GIS). Citizens, other county departments, and land developers can request data related to spatial locating services and the department also use the solution to track time, by project, product, and department. Public Facilities. Request for services of electricians, builders, and painters can be made and time is tracked per request for a chargeback to the various departments. The BOSSDesk scheduler is also used for automatically generating planned maintenance tasks. Communication. Request for meeting rooms can be scheduled together with a request for associated AV equipment. Public Safety. Includes Sherriff’s department and E911. Requesters can make requests for radios, computers, and vehicle maintenance. Fire Department. Request for IT and radio services can be made. Procurement Department. Request and procedures for managing surplus equipment are effectively handled. More departments are being added to the service catalog and other services expanded and enhanced. Watch the webinar recording of the implementation. "The best help desk software I have used in my 20+ years of helpdesk experience." Rick Young Applications Support Manager with Forsyth County, GA Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success