HOME / PRIVACY Privacy Policy Last updated: March 24, 2022 This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. ​ Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. ​ Definitions For the purposes of this Privacy Policy: Account means a unique account created for You to access our Service or parts of our Service. Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Business Oriented Software Solutions Inc. (“BOSS Solutions”), 350 Research Ct, Ste 110, Peachtree Corners, GA 30092. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses. Country refers to: Georgia, United States Device means any device that can access the Service such as a computer, a cellphone or a digital tablet. Personal Data is any information that relates to an identified or identifiable individual. Service refers to the Website. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit). Website refers to BOSS Solutions, accessible from https://boss-solutions.com You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. ​ ​ Collecting and Using Your Personal Data Types of Data Collected ​ Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: ​ Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Usage Data ​ Usage Data Usage Data is collected automatically when using the Service. ​ Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. ​ When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. ​ We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. ​ Information from Third-Party Social Media Services The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services: ​ Google Facebook Twitter ​ If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account. ​ You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy. ​ Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include: ​ Cookies or Browser Cookies . A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies. Flash Cookies . Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_ Web Beacons . Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. ​ We use both Session and Persistent Cookies for the purposes set out below: ​ Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy. ​ Use of Your Personal Data The Company may use Personal Data for the following purposes: ​ To provide and maintain our Service , including to monitor the usage of our Service. To manage Your Account : to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. For the performance of a contract : the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service. To contact You : To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. To manage Your requests : To attend and manage Your requests to Us. For business transfers : We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. For other purposes : We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. ​ We may share Your personal information in the following situations: ​ With Service Providers : We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. For business transfers : We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates : We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With business partners : We may share Your information with Our business partners to offer You certain products, services or promotions. With other users : when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile. With Your consent : We may disclose Your personal information for any other purpose with Your consent. ​ Retention of Your Personal Data The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. ​ Transfer of Your Personal Data Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. ​ The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information. ​ Disclosure of Your Personal Data ​ Business Transactions If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. ​ Law enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). ​ Other legal requirements The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: ​ Comply with a legal obligation Protect and defend the rights or property of the Company Prevent or investigate possible wrongdoing in connection with the Service Protect the personal safety of Users of the Service or the public Protect against legal liability ​ Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. ​ Children's Privacy Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. ​ If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information. ​ Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. ​ Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. ​ We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. ​ You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. ​ Contact Us If you have any questions about this Privacy Policy, You can contact us by email at support@boss-solutions.com .

HOME / BOSSDesk Hello Zapier. Meet BOSSDesk! BOSSDesk Resources Start BOSSDesk + Zapier Integration & Automate Workflows with Apps You Already Use. WHAT IS ZAPIER? ​ Zapier is a premier automation tool used by many. It doesn't matter what role you have within your company, Zapier integrations can help to automate your processes and increase efficiency. No matter the size of your organization, Zapier helps to empower your business with automation. AUTOMATE YOUR WORK ACROSS 5000+ APPS ​ Zapier currently allows you to access over five thousand apps including Salesforce, Facebook Lead Ads, QuickBooks, ActiveCampaign, WooCommerce and now BOSSDesk! No-Code Automation that Scales Business Start thinking with an automation mindset. Automation saves you time, reduces human errors, and improves efficiency overall. Free your team to focus on engaging, productive work, & bring their talents to the table instead of on time-consuming tasks. Tailor your automation approach using BOSSDesk by creating specific workflows for your teams. Sign Up for BOSSDesk + Zapier Integration BOSSDesk, an Award-Winning Help Desk Solution To play, press and hold the enter key. To stop, release the enter key. Zapier for Teams & Companies Scale effortlessly with the leader in no-code automation built for growing businesses, small and large. ​ Minimize Repetitive Tasks Zapier allows businesses to automate their busywork, giving teams more time to focus on planning and growth strategies. Trusted & Secure Integrations Integrations are focused on comprehensive security practices for businesses small and large with BOSSDesk automations. ​ Create Custom Workflows Administrative, industrial or any workflow becomes seamless, from initiation to completion with the help and ease of Zapier. Empowered Automations Zapier supports over 5,000 applications which means you can connect your tools seamlessly, now and any future tools that are added to your database. Automated Lead Cycles Program leads to move through several steps of your sales funnel with one simple workflow and without coding. Start building Zaps for BOSSDesk + Do More with Automation Connect BOSSDesk to 5,000+ Apps Keep administration, authentication, and permissions secure. Empower Your Business with Smart, Simple ZAP Automations How Does Zapier work with BOSSDesk? Zapier works by communicating with Apps Communications and conversations flow automatically since Zapier connects 5,000+ apps you can zap away with BOSSDesk. ​ Next, Select a Trigger of Your Choice You'll set your own trigger which kicks off the automated process between your apps. Triggers tells us when to run new records for your customized zap settings. Sit Back and Put BOSSDesk + Zapier to Work for You A Zap is when your trigger causes an action. After the trigger is activated, your Zap begins to take action or actions, if you want multiple zaps to occur in sequential order. Let Zapier Drive Your Automations Further with BOSSDesk Automate with BOSSDesk + Zapier. Sign up to integrate with Zapier and make repetition a thing of the past! Sign Up for ZAPIER BOSSDesk integrations are fast and simple to set up. Zapier Integration Request Unlock automation with BOSSDesk! Learn How to connect BOSSDesk + Zapier! Our technicians are ready to assist you with your setup. Contact us today for fast and simple set up support. Automate with BOSSDesk today! First Name Last Name Email Company Get BOSSDesk + Zapier Integration Thanks for submitting your request! A member of our team will contact you shortly. What should I automate first with BOSSDesk? Zapier users often automate tasks because they're necessary—and painful to do manually. Instead use BOSSDesk + Zapier's automated workflows and reserve your brainpower for the priorities. ​ BOSSDesk customers appreciate a reduction of human errors, an increase in time, and improved efficiencies across their organizations, made simple with the help of our integrations. Automate the busywork and meet more of your demands with effortless integrations. Sign Up for BOSSDesk + Zapier Today!

HOLT OF CALIFORNIA SUCCESS STORIES / Holt of CA integrates Bots to Improve Efficiency and Service Delivery Across the Organization Request a Demo Contact sales Customer Overview Holt of California is a member of Caterpillar dealers worldwide to sell and service a wide variety of equipment including large and small construction tractors, agricultural equipment, and forklifts. Holt provides jobs for approximately 800 employees and consists of 3 companies, Holt of California, Sitech West, and Holt Ag Solutions. Challenges Holt was looking to enhance its help desk software in order to achieve savings in manpower, improve efficiency and reduce response times. They wanted to automate many processes using bot and app technology including the onboarding of new employees. They were looking for an integrated user-friendly solution that would improve service delivery and user satisfaction across the organization. Solutions Holt upgraded to our latest enterprise service management solution with advanced capabilities and integration with Accenture Bot technology which enabled the automation of new employee onboarding provisioning and saved significant manpower. In addition, Holt was able to reduce response times for other service requests to under 5 minutes. The BOSSDesk Service Catalog was also implemented to improve service delivery in multiple departments across the organization. Results The advanced capabilities of BOSSDesk combined with the integration with other bots and apps provided Holt of California with significant savings in manpower, improved efficiency, and enhanced service delivery within the organization. Benefits included: Automating the provisioning and onboarding of new employees. Integrating the service catalog and routing rules with Accenture Bot technology allowed Holt to reduce the required time to provide services for new employees by more than 3 hours per employee. A similar approach was used to remove services for terminated employees. Reducing service request response time to under 5 minutes. Using capabilities including SLA’s, mobile apps, and scanning capability, Holt created a Fixit campaign that successfully reduced the time to respond to a service request to under 5 minutes. Improved performance monitoring and user satisfaction. Implementing a customized dashboard, comprehensive reporting, and survey capabilities provided Holt with improved metrics to manage the business. Reduced IT manpower required to support third-party vendors. Using routing rules, external partners that provided support such as printer vendors were able to receive service requests directly from the help desk, thereby reducing the workload on IT while maintaining complete control. Improved service delivery through use by other departments. Expanding the BOSSDesk Service Catalog to manage service requests for other departments including HR, Facilities, Maintenance, and Accounting improved user satisfaction across the organization. Expansion to several other departments is planned for the future. Watch the webinar recording of the implementation. "BOSS has been a great partner and listens to our needs – it feels like a family, and the system works perfectly." Gail Dryden Director of Information Technology at Holt of California Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSSDESK FOR HOSPITALITY INDUSTRIES / Improve Help Desk Efficiency in Hospitality Businesses When hospitality experts need an IT service management solution, they turn to BOSS Solutions, with easy to use and integrated help desk and ticket systems that can be deployed for a variety of uses, including managing maintenance requests. Request a Demo CUSTOMERS Trusted by Hospitality Brands Worldwide Learn how innovative companies are using BOSS Solutions. THE BREAKERS PALM BEACH Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software "BOSS Solutions' commitment to innovation has enabled us to stay ahead of the curve and meet the evolving needs of our organization." Andrew Romero Manager - Technology Support Services See Customer Story More Case Studies Resources Webinar Expanding the IT Help Desk to Streamline the Business - AAA Northeast Blog BOSS helps AAA Carolinas implement a Service Desk Solution Blog Unapologetic Luxury at The Breakers Enhanced by BOSS Solutions Blog Expanding the IT Help Desk to Streamline the Business INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

Thanks! You’re Awesome. Seriously. Our team is excited to chat with you about your needs and share how BOSS811 can take your ticket management to the next level! Stay connected with us! BOSS811 BENEFITS Transform the way you manage one-call tickets Optimize and Automate Processes Auto-close tickets Return the appropriate response code to the One Call center without manual intervention Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ Stay Compliant and Improve Accountability Stay compliant with your Positive Responses to the call center Visualize your data using our state-of-the-art customizable dashboard Stay on top of your metrics with a variety of analytical reports Generate and send a manifest with a sketch of the onsite markings to the excavator Enable On-The-Go Workflow Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android Upload dig site files, videos, and pictures as attachments to the tickets Insert annotations with uploaded attachments with sketching tools and a text editor Streamline Ticket Management Operate efficiently using map-based workflows Enhance ticket locating with integrated maps Generate driving directions Use advanced screening to pre-process tickets as they are received Locate tickets on-the-go with mobile apps Access via Single Sign On (SSO) Set up user roles and permissions Back to BOSS811

NEWS / UPCOMING EVENTS Upcoming Events Heading 2 Tue, Apr 30 Charleston Marriott 2024 Annual Joint NC/SC UCC Conference Apr 30, 2024, 12:00 PM – May 03, 2024, 4:00 PM Charleston Marriott , 170 Lockwood Dr, Charleston, SC 29403, USA Join us at the Annual Joint NC/SC UCC Conference in Charleston, SC, where BOSS811 will be showcasing our latest innovations in damage prevention! Don't miss this opportunity to explore cutting-edge solutions designed to revolutionize excavation practices. See you at our booth! Learn More Sun, May 05 The Classic Center GA GMIS 2024 Spring Conference May 05, 2024, 12:00 PM – May 09, 2024, 4:00 PM The Classic Center, 300 N Thomas St, Athens, GA 30601, USA Join us at the GA GMIS 2024 Spring Conference in Athens, GA! Embark on a journey with BOSSDesk™ as we showcase our cutting-edge IT ticketing system. Explore innovative solutions, engage with our experts, and unlock the key to streamlined IT management practices. See you at our booth! Learn More Wed, May 08 Atlanta Marriott Buckhead Hotel & Confer 2024 BOSSDesk User Conference: Modern Help Desks Unleashed! May 08, 2024, 5:00 PM – May 10, 2024, 4:30 PM Atlanta Marriott Buckhead Hotel & Confer, 3405 Lenox Rd NE, Atlanta, GA 30326, USA Get ready to elevate your BOSSDesk experience! Join us for our upcoming user conference, where innovation meets collaboration. Dive into interactive sessions, hands-on workshops, and exclusive insights tailored to enhance your BOSSDesk journey. Learn More Tue, May 14 Saratoga Springs City Center NYSLGITDA May 14, 2024, 12:00 PM – May 17, 2024, 4:00 PM Saratoga Springs City Center, 522 Broadway Entrance, Saratoga Springs, NY 12866, USA Get ready for a tech-filled event! BOSSDesk is gearing up to showcase our latest innovations at NYSLGITDA's conference. Swing by our booth to learn how we're helping local governments harness the power of IT service management. See you there! Learn More Sun, May 19 Everline Resort & Spa 2024 CCISDA Spring Conference May 19, 2024, 11:00 AM – May 22, 2024, 3:00 PM Everline Resort & Spa, 400 Resort Road, Olympic Valley, CA 96146, USA Experience the future of IT management at the 2024 CCISDA Spring Conference in Olympic Valley, CA! Visit our booth to explore BOSSDesk™ and revolutionize your IT ticketing system. See you at Everline Resort & Spa! Learn More Wed, May 22 Wilmington Convention Center 2024 NCLGISA Spring Symposium May 22, 2024, 12:00 PM – May 24, 2024, 4:00 PM Wilmington Convention Center, 10 Convention Center Dr, Wilmington, NC 28401, USA Excited for the 2024 NCLGISA Spring Symposium? So are we! Visit our booth at the Wilmington Convention Center and unlock the potential of modern IT solutions with BOSSDesk. Don't miss out! Learn More

RESOURCES / SUCCESS STORIES Success Stories See how organizations like yours partnered with ours. All Products All Industries Reset BOSSDesk Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software BOSSDesk Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success BOSSDesk Chambers Bank Leverages BOSSDesk to operate more efficiently BOSSDesk Holt of CA integrates Bots to Improve Efficiency and Service Delivery Across the Organization BOSSDesk Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk BOSSDesk City of Marietta Expands Service Desk Capability And Migrates from On-Prem to the Cloud BOSSDesk Abraham Baldwin Agricultural College Improved Service Delivery with a Modern Service Desk BOSSDesk City of Boca Raton adapts BOSSDesk for Efficient Onboarding and Service Delivery BOSSDesk Forsyth County extends its Help Desk to Departments Beyond IT BOSSDesk City of Yucaipa Improved Service Delivery and Remote Working with a Modern Service Desk BOSSDesk Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk BOSS811 BOSS811's Impact: CenterPoint Energy's Success in Damage Prevention BOSSDesk Lexington County Schools - Taking Service Management Beyond the Help Desk in Education BOSS811 MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management BOSS811 SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management BOSS811 The City of San Jose Saves Millions with BOSS811 One Call Ticket Management BOSSDesk AAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk BOSSDesk Beaufort Memorial Hospital Improved Service Delivery and User Satisfaction Across the Organization BOSSDesk Transform Your Service Desk: See How BOSSDesk Helped Replace an Aging IT Ticket System BOSSDesk City of Deerfield Consolidated Help Desk Functions to Increase Efficiency and User Satisfaction Ready to become a success story? Request a Demo Contact Sales

HOME / SERVICES Our Services Customers can rely on BOSS Support Services to provide the most effective support in the industry. We have expert staff to help you address people, processes, data, and technology challenges to gain a competitive advantage. Implementation BOSS Solutions will get you up and running quickly with our team of experts. Our approach to product implementation is to work with the customer to design a solution specifically tailored to your needs and objectives. Implementation Our methodology ensures the use cases and capabilities that are most important to your business are correctly deployed, resulting in faster time to achieve the desired results. Our implementation process is outlined below and if required can be modified during the kick-off meeting. Project Kickoff, Review Our process starts with a Project Kick off, review and planning meeting with stakeholders to understand the project goals, timelines and identify team members from both sides. This meeting can be conducted onsite or online and we would review requirements and processes, match solutions with needs and identify resource needs from both sides. A project plan will be drawn with project execution, tasks & timeline. Implementation Phase 1 In this phase, we will set up the production and test environment and configure the system to meet your requirements. Once the plan is set, a weekly project review meeting is held to gauge progress, apply any modifications and make adjustments to meet desired timelines. The BOSS team will provide the application and train admins to set up the configuration. We prefer having the Customer team take up as much of the configuration as possible as it will equip your team to be more effective in making configuration changes going forward. Implementation Phase 2 We will help implement the service management process with the service catalog. This will be based on customer goals, processes, and the level of automation required. Tasks addressed include Service Level Management, Service Catalogs, Knowledge Management, Routing, Email Notifications, Email Postboxes / Mailboxes (Email2Ticket), and Reports. Testing & Go Live Run the BOSS Solution in parallel to the current system and verify data for accuracy if client requests. Then Go Live! Read less Read more Training BOSS Solutions believes in empowering customers with proper training and helping them realize an excellent ROI. We include an estimated cost of online training for technicians and administrators in our proposal. Training We can also provide onsite training, train the trainers training and can create customized training to suit specific customer needs. For users we have online webinars and user training videos. Online Training BOSS Solutions provides online training for technicians and administrators. Administrator training includes general configuration, workflow/routing, setting up queries, reports, and mobile apps. Technician training includes general set up, setting up escalations, hands-on ticket flow, timesheet & reports. Onsite and Customized Training BOSS Solutions can also deliver any of our training services onsite for an additional cost. Based on customer requirements and our experience with prior installations, training can be tailored and customized to meet specific customer needs. BOSS Solutions will also provide advice and guidance on ITIL best practices. Training materials will be prepared to meet customer needs. Train the Trainer A train the trainer approach can also be an effective way of ensuring that everyone gets the right information for a successful implementation. BOSS Solutions will provide a train the trainer course for an additional cost and will supply the necessary training materials that can be customized to meet the customer needs. User Training For users of our solutions BOSS provides webinar recordings that can be viewed online and based on interest, and we also create videos for user training that can be made available online. Read less Read more Professional Services All BOSS products incorporate an award-winning User Interface that allows our customers to easily configure and implement our solutions with the minimum amount of training. Professional Read more Our Professional Services team is dedicated to helping our customers plan and implement more advanced capabilities that allow customers to realize even more value and effectiveness from our solutions. These Professional Services include migrating data from legacy systems, creating custom reports beyond those that are configurable in the system and integrating with ancillary systems via API’s. Our Professional Service team will help you achieve successful outcomes whether you are a new or existing customer. Data Migration Many of our customers require that their ticketing data and other information be moved from their legacy system to the BOSS Solution and our Professional Service Team can undertake that task. The team has considerable experience with migrations and will work with the customer to understand their needs and provide an estimate or the service. Custom Reporting Although our BOSS Products provide extensive reporting capabilities that can be configured on the system, many customers require Custom Reports that are unique and specific to their instance. The Professional Services team will work with the customer to understand their needs and provide an estimate or the service. Integrations With Other Systems BOSS Solutions Products can be integrated with any third party application using the Application Program Interface (API). Many customers can undertake the integration themselves using the documentation provided with the API or our BOSS Professional Services team can work with the customer to have the desired integration done for them. The BOSS Professional Services team has considerable experience with integration with Remote Desktop Software Solutions, Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems together with many others. Read less Get up and running quickly combined with training to ensure an excellent ROI. Request a Demo Contact Sales

ABOUT / CONTACT Contact Us Choose a product Submit Your message has been sent. Stellar 99%+ Customer Retention Rate Cutting-Edge Software Solutions Unrivaled Commitment to Customer Service More than 99% of our valued customers continue to choose BOSS , a testament to our unparalleled commitment to service . Our success isn't solely based on exceptional software ; it's built upon fostering strong relationships with our customers. Email Us sales@boss-solutions.com Call Us Main: 678.684.1200 ​ B OSS811 Support: 800.317.6639 ​ BOSSDesk Support: 888.669.8946 ​ Sales BOSS811: 678.880.4189 ​ Sales BOSSDesk: 678.684.1217 ​ Find Us 350 Research Ct, Ste 110 Peachtree Corners, GA 30092 Business Hours Mon-Fri 8:30 am-5:30 pm (EST)

Streamline Education Service Requests for Operational Success INDUSTRIES / BOSSDESK FOR EDUCATION BOSSDesk helps schools and colleges address today's education needs by bringing all their support requests into a single, intuitive, state of the art interface while ensuring departments remain efficient, and within budget Request a Demo Schedule a Demo Now ! CUSTOMERS Trusted By Federal, State & Local Governments City of Marietta "Excellent platform for Service Desk” We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics. The price of BOSS was very modest compared with the alternatives and the flexibility of the BOSS product was outstanding. Ronald B Director of IT Read more reviews on Capterra BOSSDESK BENEFITS ​ Sheriff, Police & Fire Departments Manage Vehicle Maintenance Requests, Equipment Orders & Human Resource Tasks Create Custom, Secure Service Catalogs Dedicated To Sensitive Content Manage Burn Permits, Plan Reviews, Fire Inspections & Vehicle Information Technology Departments Manage Service & Help Desk Requests Segment Requests by Internal & External Origin Provide Quick Assistance, Support, User Account Management & MORE! Robust Asset Management, Hardware & Software Support & License Management Transform the way you manage Service Requests across your Government Organization Public Facilities Manage Requests For Electricians, Plumbers, Painters and Builders Track Time & Receipts On Work Orders Automatically Generate Service Requests For Routine Maintenance Mobile Apps enable Service Technicians to track and update tickets on the go Human Resources Departments Manage New Hires, Terminations, Transfers & Promotions Expedite Employee Onboarding Monitor And Track Employee Access And ID Card Public Works Manage Service Requests For Fleet Management, Roadways, Traffic Signage & Other Problems Mobile Apps Allow Field Technicians To Manage Tickets Anywhere Unlimited Watchers Enable Individuals The Ability To Watch & Follow Ticket Progress Public Libraries Manage Help Desk Tickets And Research Requests Schedule Events And Reserve Meeting Rooms Manage Network Password Requests Request a Demo Learn how innovative Government Organizations are using BOSSDesk Heading 5 From Help Desk to Damage Prevention Whether you need cloud, on-premise, or mobile ticketing management, BOSS Solutions has flexible, affordable, expandable solutions that can stand up to the needs of government help desk ticket and IT service management requirements, all in one easy-to-use platform. Customer Name Organization Name See Customer Story More Case Studies Resources INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more Get Started Today Request a Demo Contact sales

BOSSDESK ITSM IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud. Request a Demo Demo Video CUSTOMERS Trusted By Leading Organizations Year After Year: BOSS Solutions Dominates with Gartner Awards Since 2017 Additionally, it streamlines service delivery, change management, problem management, asset management, and even facilities management. With built-in workflow automation, BOSSDesk optimizes processes across departments, including HR onboarding, making it the go-to choice for businesses seeking a holistic solution. PLATFORM Powerful IT Ticket Systems, Help Desk and ITSM Software BOSSDesk stands out as a premier help desk ticketing system, offering unparalleled capabilities beyond traditional IT support services. Compliant with ITIL standards, BOSSDesk serves as an IT ticketing software solution, available both on the Cloud and On Premise. With its intuitive interface, BOSSDesk is not just another ticket management system; it's a comprehensive IT Service Management platform that grows alongside your organization. ​ Our ticketing software facilitates seamless help desk ticketing, empowering users with self-service options and efficient incident management. Download PDF Watch BOSSDesk DEMO Features FEATURES & CAPABILITIES Comprehensive features and capabilities to meet your ITSM software needs See firsthand how BOSSDesk can revolutionize your ITSM and helpdesk operations with our intuit ive interface and robust features. Click the red arrow below, tour our gallery, and see how BOSS Desk can streamline your workflows and improve your team's productivity. Help Desk BOSSDesk IT ticketing systems include incident, problem, and change management, covering the full lifecycle of IT department needs. Change Management BOSSDesk Change Management is an ITIL process responsible for controlling the lifecycle of all changes, with minimum disruption to IT services. Self-Service The user self service portal along with the powerful Service Catalog & knowledgebase provides self-service options for a wide range of users and services. Dashboard Reports Customizable dashboard and reports allows analysis of patterns and trends in real time and helps management with informed decision making. Incident Management Incident Management features ensure that normal service operation is restored as quickly as possible and impact to your business is minimized. Asset Management BOSSDesk Asset Management provides total visibility and control of all hardware and software assets, tracking licensing, purchasing and inventory details. Workflow Automation A powerful routing engine allows technicians to build workflows and enable processes that speed up ticket handling and review. HR Onboarding Automate the many tasks associated with employee onboarding across the organization with customizable processes and workflows. Problem Management BOSSDesk Problem Management provides an organized means of recording a problem and resolving it. It helps teams identify the root cause of the issue. Service Catalog Customize a variety of solutions in order to meet your business needs, from employee onboarding to incident management. Knowledgebase The knowledgebase allows end users to get answers to FAQs instantly. It helps improve resolution times and reduces ticket volume. Facilities Management Give teams across the organization one platform for reporting and managing facilities and maintenance issues. BOSSDesk + Zapier Automation saves time! BOSSDesk + Zapier works across 5,000+ apps. Learn more. MOBILE APPS With you wherever you’re going. Technicians can access a single platform and perform all functions, regardless of device or environment, including powerful mobile apps for iOS and Android. BOSSDESK BENEFITS Transform the way you manage your IT ticket systems and service requests across your company Optimize and Automate Processes Set up rules, triggers and routing to automate workflows View real-time data and search tickets using advanced search reports Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues Streamline Ticket Management Systems Operate efficiently using a service catalog and pre-built templates Use advanced screening to pre-process tickets as they are received Access via Single Sign On (SSO) Set up user roles and permissions Ensure user satisfaction by implementing self-help tools Improve Accountability & User Satisfaction Ensure nothing falls through the cracks with SLAs & notifications Upload attachments to support documentation Visualize your data using our state-of-the-art customizable dashboard Stay on top of your metrics with a variety of analytical reports Enable On-The-Go Workflow Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android Improve asset management using barcode and QR code scanning Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction Request a Demo COLLEGE OF HRSM "BOSS has not only aided in our workflow process, it has also helped our organization become more organized with regard to asset allocation and inventory. It has been so easy to use and the customer support has been top-shelf." Doug C. Director of IT Read more reviews on Capterra Industries INDUSTRIES IT Ticketing System, ITSM, Help Desk and Service Desk applications across the organization. Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more PRICING PLANS BOSSDesk Pricing ESSENTIALS $19 Every Month Per paid user/monthly/billed annually (unlimited end-users) View Plan Details PROFESSIONAL $39 Every Month Per paid user/monthly/billed annually (unlimited end-users) View Plan Details Most Popular ENTERPRISE $69 Every Month Per paid user/monthly/billed annually (unlimited end-users) 14-day free trial View Plan Details Pricing Start a 14-day Free Trial Request a free trial with a dedicated support resource and experience how our technology can improve your business. Start Free Trial Watch Overview No credit card required. BOSSDesk Resources Blog BOSSDesk — One Technician’s Discovery of Service Desk Success Webinar Oberweis Dairy Simplified and Automated Processes Across the Organization Using Help Desk Software Case Study BOSS helps Grady focus on what they do best - helping people Case Study Forsyth County Improved Customer Service in Departments Beyond IT Delight your customers with effortless customer service. Request a Demo Contact sales

Try BOSSDesk for free with a 14-day trial Experience how our technology can improve your business and increase user satisfaction. No credit card required We will provide a dedicated support resource to help you with any configuration issues and answer any questions Free trials will be for the Enterprise version of BOSSDesk with an unlimited number of agents Trial effective for 14 days from submission request At the end of the trial your data and configuration remains intact should you decide to purchase the product BOSSDesk can be purchased for as little as $19/agent/month for the Essential version Offer limited to USA and Canada First Name Last Name Company name Email Phone Start Free Trial Your trial request has been sent.