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Powerful ITSM &
Help Desk
Software

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On-Premise and in the Cloud

Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent U.S based customer support.

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Transform your business with BOSSDesk. 

Award-Winning Help Desk Ticketing Systems

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Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner.

BOSSDesk provides a preferred customer experience that boosts efficiency and empowers your organization.

Our help desk software includes tools like incident management, problem management change management, knowledge base software, and a live chat solution. 

 

Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!

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CUSTOMERS

Trusted by leaders worldwide

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City of Augusta, GA

"We use BOSSDesk for our helpdesk solution. The support staff is exceptional and makes setup and troubleshooting super easy. The ease of use is extraordinary. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device."

Joedy G.

Client Support Analyst

BOSSDESK BENEFITS

Transform the way you manage service requests across your company

Streamline Ticket Management
  • Operate efficiently using a service catalog and pre-built templates

  • Use advanced screening to pre-process tickets as they are received 

  • Access via Single Sign On (SSO)

Improve Accountability & User Satisfaction
  • Ensure nothing falls through the cracks with SLAs & notifications

  • Upload attachments to support documentation

  • Visualize your data using our state-of-the-art customizable dashboard.

Optimize and Automate Processes
  • Set up rules, triggers and routing to automate workflows

  • View real-time data and search tickets using advanced search reports

  • Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

Enable On-The-Go Workflow 
  • Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

  • Improve asset management using barcode and QR code scanning

  • Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction

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