Award-Winning Help Desk Ticketing Systems
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Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner.
BOSSDesk provides a preferred customer experience that boosts efficiency and empowers your organization.
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Our help desk software includes tools like incident management, problem management change management, knowledge base software, and a live chat solution.
Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!
CUSTOMERS
Trusted by leaders worldwide
BOSSDESK BENEFITS
Transform the way you manage service requests across your company
Streamline Ticket Management
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Operate efficiently using a service catalog and pre-built templates
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Use advanced screening to pre-process tickets as they are received
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Access via Single Sign On (SSO)
Improve Accountability & User Satisfaction
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Ensure nothing falls through the cracks with SLAs & notifications
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Upload attachments to support documentation
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Visualize your data using our state-of-the-art customizable dashboard.
Optimize and Automate Processes
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Set up rules, triggers and routing to automate workflows
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View real-time data and search tickets using advanced search reports
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Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
Enable On-The-Go Workflow
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Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
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Improve asset management using barcode and QR code scanning
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Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction
