Award-Winning Help Desk Ticketing Systems
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Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner.
BOSSDesk provides a preferred customer experience that boosts efficiency and empowers your organization.
Our help desk software includes tools like incident management, problem management change management, knowledge base software, and a live chat solution.
Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!
Trusted by leaders worldwide
City of Augusta, GA
"We use BOSSDesk for our helpdesk solution. The support staff is exceptional and makes setup and troubleshooting super easy. The ease of use is extraordinary. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device."
Client Support Analyst
Transform the way you manage service requests across your company
Streamline Ticket Management
Operate efficiently using a service catalog and pre-built templates
Use advanced screening to pre-process tickets as they are received
Access via Single Sign On (SSO)
Improve Accountability & User Satisfaction
Ensure nothing falls through the cracks with SLAs & notifications
Upload attachments to support documentation
Visualize your data using our state-of-the-art customizable dashboard.
Optimize and Automate Processes
Set up rules, triggers and routing to automate workflows
View real-time data and search tickets using advanced search reports
Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
Enable On-The-Go Workflow
Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
Improve asset management using barcode and QR code scanning
Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction