Elevate Your Service Game with BOSSDesk®
Intelligent Ticket Management and Smarter Support.
Powerful ITSM & Help Desk Software
On-Premise and in the Cloud
Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent U.S based customer support.
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Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner.
BOSSDesk® is a premier IT ticketing software solution that provides a preferred customer experience, boosts efficiency, and empowers your organization.
Our feature-rich ticketing system for IT includes tools like incident management, problem management, change management, knowledge base software, and a live chat solution.
Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!
Award-Winning Help Desk Ticketing Systems
CUSTOMERS
Trusted by leaders worldwide
BOSSDESK BENEFITS
Unlock a New Level of Efficiency in
Service Request Management
Streamline Ticket Management with an Advanced IT Ticket System
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Operate efficiently using a service catalog and pre-built templates
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Use advanced screening to pre-process tickets as they are received
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Access via Single Sign On (SSO)
Optimize and Automate with Comprehensive Ticketing Software
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Set up rules, triggers and routing to automate workflows
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View real-time data and search tickets using advanced search reports
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Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
Improve Accountability & User Satisfaction with BOSSDesk IT Ticketing Systems
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Ensure nothing falls through the cracks with SLAs & notifications
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Upload attachments to support documentation
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Visualize your data using our state-of-the-art customizable dashboard.
Enable On-the-Go Workflow with a Mobile Help Desk Ticket System
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Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
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Improve asset management using barcode and QR code scanning
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Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction
Solve Tickets Faster with Real-Time AI Solutions
Say goodbye to lengthy resolution times. BOSSDesk AI equips your IT team with real-time, AI-powered recommendations that streamline ticket resolution.
From intelligent ticket sorting to technician guidance sourced directly from your knowledge base, our AI tools enable faster, smarter, and more effective problem-solving.
Our feature-rich ticketing system for IT includes tools like incident management, problem management, change management, knowledge base software, and a live chat solution.Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!Transform your IT workflows with automation that works for you. Learn More.