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BOSS Solutions Ticket Management logo

Elevate Your Service Game with BOSSDesk®
Intelligent Ticket Management and Smarter Support.

BOSSDesk Desktop and Mobile App available on premise and in the cloud

Powerful ITSM & Help Desk Software

On-Premise and in the Cloud

Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent U.S based customer support.

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Voted Best Value, Best Ease of Use, and Best Customer Support by Gartner.

BOSSDesk® is a premier IT ticketing software solution that provides a preferred customer experience, boosts efficiency, and empowers your organization.

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Our feature-rich ticketing system for IT includes tools like incident management, problem management, change management, knowledge base software, and a live chat solution. 

 

Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!

Award-Winning Help Desk Ticketing Systems

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Capterra Shortlist Award Badge, Software Advice Best Customer Support Award Badge and GetApp Category Leaders award badge.
An IT executive voting BOSSDesk as best Value, Best Ease of Use, and Best Customer Support with Gartner.

CUSTOMERS

Trusted by leaders worldwide

BOSSDesk Help Desk Solution, on-the-go.
City of Augusta, GA

"We use BOSSDesk for our helpdesk solution. The support staff is exceptional and makes setup and troubleshooting super easy. The ease of use is extraordinary. Ticket management and history of issues is easy to track based on both the customer involved and the asset. So problem management can be tracked down to the customer or device."

Joedy G.

Client Support Analyst

BOSSDESK BENEFITS

Unlock a New Level of Efficiency in
Service Request Management

Streamline Ticket Management with an Advanced IT Ticket System
  • Operate efficiently using a service catalog and pre-built templates

  • Use advanced screening to pre-process tickets as they are received 

  • Access via Single Sign On (SSO)

ChatGPT Article Generation
Optimize and Automate with Comprehensive Ticketing Software
  • Set up rules, triggers and routing to automate workflows

  • View real-time data and search tickets using advanced search reports

  • Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

A BOSSDesk dashboard helping an end user create, update and track tickets enabling teams to improve efficiency and increase user satisfaction.
Advanced BOSSDesk screening to pre-process tickets as they are received. 
​Improve Accountability & User Satisfaction with BOSSDesk IT Ticketing Systems
  • Ensure nothing falls through the cracks with SLAs & notifications

  • Upload attachments to support documentation

  • Visualize your data using our state-of-the-art customizable dashboard.

BOSSDesk Mobile in Action
Enable On-the-Go Workflow with a Mobile Help Desk Ticket System
  • Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

  • Improve asset management using barcode and QR code scanning

  • Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction

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Solve Tickets Faster with Real-Time AI Solutions

Say goodbye to lengthy resolution times. BOSSDesk AI equips your IT team with real-time, AI-powered recommendations that streamline ticket resolution.

 

From intelligent ticket sorting to technician guidance sourced directly from your knowledge base, our AI tools enable faster, smarter, and more effective problem-solving.

 

Our feature-rich ticketing system for IT includes tools like incident management, problem management, change management, knowledge base software, and a live chat solution.Get BOSSDesk, a fully integrated IT Service Management, Help Desk, and Service Desk ticketing system, available on-premise and in the cloud!Transform your IT workflows with automation that works for you. Learn More.

BOSSDesk AI tools enabling faster, smarter, and more effective problem-solving.

BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile.

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