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Award-Winning Help Desk Solutions

Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support.

Improved user adoption

Dedicated customer support

Significant cost savings

Ensured compliance

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CUSTOMERS

Trusted by leaders worldwide

BOSSDESK BENEFITS

Transform the way you manage service requests across your company

Streamline Ticket Management
  • Operate efficiently using a service catalog and pre-built templates

  • Use advanced screening to pre-process tickets as they are received 

  • Access via Single Sign On (SSO)

  • Set up user roles and permissions

  • Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes
  • Set up rules, triggers and routing to automate workflows

  • View real-time data and search tickets using advanced search reports

  • Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

  • Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues

Improve Accountability & User Satisfaction
  • Ensure nothing falls through the cracks with SLAs & notifications

  • Upload attachments to support documentation

  • Visualize your data using our state-of-the-art customizable dashboard

  • Stay on top of your metrics with a variety of analytical reports

Enable On-The-Go Workflow 
  • Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

  • Improve asset management using barcode and QR code scanning

  • Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction

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CITY OF MARIETTA

"Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution."

Ronald B.

Director of Information Technology

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