Award-Winning Help Desk Solutions

Streamline Ticket Management

• Operate efficiently using a service catalog and pre-built templates

• Use advanced screening to pre-process tickets as they are received 

• Access via Single Sign On (SSO)

• Set up user roles and permissions

• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate workflows

• View real-time data and search tickets using advanced search reports

• Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management

• Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues

Improve Accountability & User Satisfaction

• Ensure nothing falls through the cracks with SLAs & notifications

• Upload attachments to support documentation

• Visualize your data using our state-of-the-art customizable dashboard

• Stay on top of your metrics with a variety of analytical reports

Enable On-The-Go Workflow 

• Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android

• Improve asset management using barcode and QR code scanning

• Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction