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Finally, an ITSM Platform with Support That Actually Supports You
BOSSDesk combines intelligent ticketing, asset management, and workflow automation. No scripts.
No bots. Just real U.S.-based phone support by engineers who respond in 15 minutes, not 15 hours.
14-day free trial
No credit card required
Setup in minutes
500+
98%
4.7★
15min
Organizations
Customer Retention
Capterra Rating
Support Response
TRUSTED BY IT TEAMS WORLDWIDE
GOVERNMENT HEALTHCARE EDUCATION BANKING INSURANCE RETAIL
Why Teams Switch to BOSSDesk
(And Never Look Back)
Discover what makes BOSSDesk different — and why 98% of customers stay forever.
15-Minute Response from Real Experts
Tired of talking to bots? So are we. When you need help, you get a real human expert — not a chatbot, not a ticket queue. Our support team responds in 15 minutes or less, and they actually know the product inside and out.
"Support is quick to assist, and software is easy to use." — Banking Organization
AI-Powered. No Extra Cost
Other platforms charge $45+ per agent per month extra for AI features. With BOSSDesk Enterprise, AI is included at no additional cost.
Save $480/agent/year vs. competitors
Go Live in Weeks, Not Months
Enterprise ITSM implementations can take 6-12 months. BOSSDesk customers are live and productive in just a few weeks.
"Effortless setup. It has been so easy to use."
Government Agency
98% Customer Retention
When you deliver real value with real support, customers don't leave. Our 98%+ retention rate proves BOSSDesk works — and keeps working.
Premium White-Glove Service
Need custom workflows? Special integrations? Hands-on training? Our white-glove service means personalized attention from day one.
Everything Your IT Team Needs
ITIL-aligned. AI-powered. Surprisingly easy to use.
Incident Management
Change Management
SLA Management
Knowledge Base
Mobile Apps (iOS & Android)
Problem Management
Service Catalog
Workflow Automation
Custom Reports
Cloud or On-Premise
BOSSDesk ITSM
®
Trusted Across Industries
See why organizations choose BOSSDesk®— and stay.
"The deployment capabilities and the reports help reduce my workload by at least 60%. The best I've seen in my 20+ years."
IT Director
Government Agency
"We looked at Zoho Desk & Zendesk Suite but BOSSDesk offered the best features, setup, integration, and value."
Operations Manager
Insurance Services
"Support is quick to assist, and software is easy to use."
IT Manager
Banking Organization
"User-friendly, reliable, and has a wide range of customization options."
IT Lead
Retail Operations
"Awesome product and support staff. It suits our environment and supports all of our employee needs."
IT Administrator
Higher Education
Simple, Transparent Pricing
No hidden fees. No surprise charges. Just honest value.
/user/mo
All plans include unlimited end users • Billed annually • Asset pricing from $0.20/asset/month
14-day free trial
No credit card required
Volume discounts available
Join the IT teams who switched to BOSSDesk® and never looked back.
AI is included free with Enterprise
Live in weeks, not months
15-minute human support response
98% of customers stay forever
14-day free trial • No credit card required • Real humans ready to help
