HELP DESK + ITSM + AI
The help desk built around real human support.
When IT teams need help, a real expert responds in under 15 minutes. AI works from day one. Pricing stays locked in. Built for the IT teams who can't afford to wait.
CITY OF SAN JOSE
"BOSSDesk gave us enterprise-grade help desk without the enterprise price tag. Their support responds faster than any vendor we've used — and actually solves it on first contact."
IT Director
City of San Jose
14-day free trial.
No credit card required.
15 min
Avg response time
40%
Faster resolution
500+
IT teams worldwide
TEXAS DIR
GLYNN COUNTY
TRUSTED BY 500+ IT TEAMS
CITY OF SAN JOSE
HOUSTON PD
GEORGIA SOS
GRADY HEALTH
500+
Organizations
98%
Customer Retention
4.7★
Capterra Rating
15min
Support Response
Why Teams Switch to BOSSDesk
(And Never Look Back)
Discover what makes BOSSDesk different — and why 98% of customers stay forever.
15-Minute Response from Real Experts
Tired of talking to bots? So are we. When you need help, you get a real human expert — not a chatbot, not a ticket queue. Our support team responds in 15 minutes or less, and they actually know the product inside and out.
"Support is quick to assist, and software is easy to use." — Banking Organization
AI-Powered. No Extra Cost
Other platforms charge $45+ per agent per month extra for AI features. With BOSSDesk Enterprise, AI is included at no additional cost.
Save $480/agent/year vs. competitors
Go Live in Weeks, Not Months
Enterprise ITSM implementations can take 6-12 months. BOSSDesk customers are live and productive in just a few weeks.
"Effortless setup. It has been so easy to use."
Government Agency
98% Customer Retention
When you deliver real value with real support, customers don't leave. Our 98%+ retention rate proves BOSSDesk works — and keeps working.
Premium White-Glove Service
Need custom workflows? Special integrations? Hands-on training? Our white-glove service means personalized attention from day one.
​Everything Your IT Team Needs
ITIL-aligned. AI-powered. Surprisingly easy to use.
Incident Management
Change Management
SLA Management
Knowledge Base
Mobile Apps (iOS & Android)
Problem Management
Service Catalog
Workflow Automation
Custom Reports
Cloud or On-Premise
BOSSDesk ITSM
®
​Trusted Across Industries
See why organizations choose BOSSDesk®— and stay.
"The deployment capabilities and the reports help reduce my workload by at least 60%. The best I've seen in my 20+ years."
IT Director
Government Agency
"We looked at Zoho Desk & Zendesk Suite but BOSSDesk offered the best features, setup, integration, and value."
Operations Manager
Insurance Services
"Support is quick to assist, and software is easy to use."
IT Manager
Banking Organization
"User-friendly, reliable, and has a wide range of customization options."
IT Lead
Retail Operations
"Awesome product and support staff. It suits our environment and supports all of our employee needs."
IT Administrator
Higher Education
​Simple, Transparent Pricing
No hidden fees. No surprise charges. Just honest value.
/user/mo
All plans include unlimited end users • Billed annually • Asset pricing from $0.20/asset/month​​
14-day free trial
No credit card required
Volume discounts available
Join the IT teams who switched to BOSSDesk® and never looked back.
​AI is included free with Enterprise
Live in weeks, not months
15-minute human support response
98% of customers stay forever
14-day free trial • No credit card required • Real humans ready to help
