BOSS Solutions Partnership with the Texas DIR

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BOSS Solutions brings affordable Help Desk Software Solutions and 811 One Call Ticket Management to Texas state agencies, cities, counties and education institutions.

DIR Contract Number DIR-TSO-4386

About BOSS Solutions

Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the needs of customers in service management. The company’s integrated Help Desk Software Solution is BOSSDesk that provides IT Service Management for both the Cloud and On-Premise, with advanced capabilities at an affordable price. The Company also offers BOSS811, a One Call Ticket Management Solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with the strongest commitment to customer support.

Products & Services Offered

BOSSDesk Overview

BOSSDesk is an ITIL Service Desk for both cloud and on-premise that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. For more information visit

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BOSS811 Overview

BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities, Pipeline and Locator Companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides includes GIS Mapping and an advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system. For more information visit

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BOSS Solutions Contact Information & Order Placement

All DIR customers should contact our sales department to arrange a demo and receive a quote. Our sales department can be reached via email at or by telephone at 678.684.1200 ext. 2. Our sales department is available to answer any questions about our products, service offerings and the DIR contract. Our sales department can also arrange demonstrations generate quotes and provide instructions for placing purchase orders.

All purchase orders shall include the DIR contract number DIR-TSO-4386

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DIR Contract Information

DIR-TSO-4386 Contract PDF (779KB)
DIR-TSO-4386 Appendix A Standard Terms and Conditions PDF (444.52KB)
DIR-TSO-4386 Appendix B HUB Subcontracting Plan PDF (1.72MB)
DIR-TSO-4386 Appendix C Pricing Index PDF (422.96KB)
DIR Co-op Contract Program Overview
Please refer to the following contract documents for warranty terms that are applicable to these agreements. Software products are
delivered electronically and per industry standards, are not returnable.
BOSSDesk Subscription Agreement
BOSS811 Subscription Agreement