BOSSDesk is an ITIL service desk available in the cloud or on-premise that provides state-of-the-art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced incident management, problem management, change management, integrated asset management capability, and a service catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor, and when appropriate approve service requests.

The self-service web portal is easy to use and when combined with the knowledge base can significantly improve the efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow remote access to all capabilities.