CITY OF BOCA RATON SUCCESS STORIES / City of Boca Raton adapts BOSSDesk for Efficient Onboarding and Service Delivery Request a Demo Contact sales Customer Overview The City of Boca Raton is the southernmost city in Palm Beach County, Florida. With an estimated population of 98,150, it is one of the wealthiest communities in South Florida. Boca Raton has 46 parks, 4 miles of public beaches, 8 Fire Stations, 2 Libraries, and 3 Universities. There are more than 2,000 full-time and part-time employees that provide various services through seven departments. Challenges The City wanted to make first impressions matter with efficient onboarding and wanted to improve the process for handling service requests across all departments. The previous on-boarding process consisted of many steps requiring the creation of multiple tickets per new employee and technicians would have to create tickets for other IT staff members to perform their tasks. Many processes were manual and needed to be automated. Solutions The City of Boca Raton replaced their ageing ticketing and asset management solution with BOSSDesk Service Management on the Cloud to get a better handle on their assets and also to improve their service delivery. They automated their complex employee onboarding with workflows and approvals using the BOSSDesk Service Catalog. They also used the Service Catalog for handling service requests for all other departments. A detailed analysis of the current onboarding processes was performed to understand what applications were used, who installed, supported, created user accounts and assigned permissions to these applications. The role of Human Resources and the Hiring Manager was clearly defined as well as the permissions required for requesting hardware & software for new employees. Service requests would be generated by both HR and the hiring manager and some manual steps would need to be automated to improve efficiency. Results It became apparent that BOSSDesk Service Catalog combined with the automation provided by the routing engine could address the many issues that were identified in the analysis phase. These included: Creating multiple tasks per ticket. Assigning tasks to teams rather than individuals. Notifying non-technicians of tasks they need to perform. Being able to visually see what tasks were needed all in one place. Logical ordering of tasks. In addition to employee onboarding, the City also implemented the Service Catalog for handling several common requests for all departments including the police and fire departments. The implementation was extremely well received by the City employees and significantly improved service delivery. Watch the webinar recording of the implementation. "End users were initially nervous about the change. Once they attended the BOSSDesk training they started using it the same day as it was very easy to use." Frank Santiago IT Operations Manager, City of Boca Raton Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

PARTNERS / TIPS TIPS Purchasing Cooperative PARTNERSHIP BOSS Solutions Partnership with the TIPS Purchasing Cooperative. BOSS Solutions provides affordable Help Desk Software Solutions and 811 One Call Ticket Management Solutions and through the TIPS program is able to save agencies both time and money. More Info TIPS Contract Number 200105 About BOSS Solutions Products & Services Vendor Information Order Placement Anchor 1 Anchor 2 About BOSS Solutions Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the needs of customers in service management. The company’s integrated Help Desk Software Solution is BOSSDesk which provides IT Service Management for both the Cloud and On-Premise, with advanced capabilities at an affordable price. The Company also offers BOSS811, a One Call Ticket Management Solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with the strongest commitment to customer support. Products & Services BOSSDesk for ITSM BOSSDesk is an ITIL Service Desk for both cloud and on-premise that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve the efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. Get Started With BOSSDesk BOSS811 for Damage Prevention BOSS811 is a cloud-based One Call Ticket Management Solution for Municipalities, Utilities, Pipeline and Locator Companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides include GIS Mapping and advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system. Get Started With BOSS811 Contact Information & Order Placement All TIPS customers should contact our sales department to arrange a demo and receive a quote. Our sales department can be reached via email at sales@boss-solutions.com or by telephone at 678.684.1200 ext. 2. Our sales department is available to answer any questions about our products, service offerings and the TIPS contract. Our sales department can also arrange demonstrations generate quotes and provide instructions for placing purchase orders. ​ All purchase orders shall include the TIPS contract number 200105 Anchor 3 Vendor Information To find out more visit the BOSS Solutions page on the TIPS website. Vendor Profile Anchor 4

GRADY MEMORIAL HOSPITAL SUCCESS STORIES / BOSS helps Grady focus on what they do best - helping people Request a Demo Contact sales Customer Overview Grady Health System in Atlanta, GA is one of the nation’s leading facilities for trauma care and emergency services. Grady has grown considerably from its original three story, 110-bed facility. It now stands as one of the largest health systems in the United States. Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. Challenges Grady needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations. Solutions In order to accomplish its mission to provide quick and efficient service, the Grady IT team adopted BOSS Support Central for its Asset Management and Service Desk requirements. Support Central had everything Grady needed to manage all assets and has eliminated the need for multiple product sets. Requirements Grady Health System has 5000+ IT Assets and over 10,000 users who are primarily doctors, nurses, health care technicians, assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they were using for asset management with a simple easy to use flexible solution. They also needed to move away from the wearying mainframe service desk to a more user friendly one so that their 10,000+ users could easily manage requests and incidents related to their day to day operations. Results Grady found BOSS Support Central to be “very easy and flexible for modifications and customizing”. Ease of use was one of the winning factors in choosing the solution. The Management console of the product enabled Grady to resolve the majority of our requests without having to go on site. Grady became so familiar with BOSS Support Central that they have extended its use for other functions including Project Management, reporting from EPIC, and inventory management of non-IT devices. The BOSS team provided outstanding support and addressed Grady's needs very quickly and efficiently. "We were looking for a vendor to partner with, who was committed to taking care of their product and making sure it was working the way we wanted it to, BOSS did exactly that." Sean Jablonski Technical Support Manager at Grady Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

CHAMBERS BANK SUCCESS STORIES / Chambers Bank Leverages BOSSDesk to operate more efficiently Request a Demo Contact sales Customer Overview Chambers Bank is a regional bank located in Arkansas with 24 branches. Founded in 1930 as Danville State Bank, it has remained in the Chambers family since its founding. Chambers Bank’s mission is to improve the financial well-being and the quality of life for all their customers in the communities they serve. With over $1 billion in assets and growing, Chambers Bank has been helping their community for 90 years. Challenges Prior to implementing a ticket management solution, Chambers Bank IT department wanted to update the way they processed IT requests. At the time, they were using a shared inbox which did not provide ownership of tickets or enable coordination. Their first experience with ticket management was with a company that offered many different technology solutions and ticket management was not their highest priority. So when they needed help from the vendor, it took a while for Chambers Bank to receive a response. Additionally, that company incurred a data breach which led the bank’s IT management to explore and implement BOSSDesk. Solutions Chambers Bank selected BOSSDesk for several reasons. First, they appreciated the fact that BOSS Solutions specializes in ticket management. With a US-based support team, BOSS is readily available and easily accessible. Secondly, the BOSSDesk Service Catalog provided a “done-for-you” set of templates to build upon paired with an easy-to-use modern user interface. Additionally, BOSSDesk comes with mobile apps for both iOS and Android which provides technicians with the ability to access, update, upload attachments, and close tickets in the field. Chambers Bank employees adopted the system quickly and are finding new ways to get their work done faster than ever before. Results With BOSSDesk, Chambers Bank quickly embraced the Service Catalog extending help desk and service desk capabilities enterprise-wide reducing workloads while increasing the details of the ticket including: Number of Tickets Handled: Increased ticket volume from 200 tickets per month to 800-1000 per month . 2-Click Request Handling: Successfully implemented a “2-click rule” which enables their team to enter a service desk or service request with just 2 clicks. Facilities: Streamlined facilities management by turning requests into a work list so they can determine if a vendor needs to get involved or if the repair or change is something that can be performed by internal staff. This enables problems to be fixed as soon as possible. Appraisals: Expanded ticket management to the Appraisal Department and enabled the loan officers to operate independently from all other tickets. The loan department can now create a stream of communication, including relevant documents, and access them at any time. Reg E Compliance: Expanded ticket management to the Fraud Department specifically for the purpose of developing an audit trail for Reg E disputes compliance. Prior to BOSSDesk, managing fraud disputes was accomplished using secure email, corresponding back and forth with the customer. BOSSDesk provided a coordinated and secure approach to gathering and collecting information from all points of contact – from the customer to the teller to the customer service rep. It was a process improvement success story as it helped them find new ways to get their work done faster than before. Audits: Enabled the IT department to perform an internal audit with an outside party to ensure they are providing everything as promised. BOSSDesk is now the bank's system of Audit . Using the Advanced Search feature in BOSSDesk, a comprehensive report is provided to Auditors who then go through it and narrow down the instances where more info is required to complete the audit. A pdf of relevant tickets is generated along with the chain of approvals and details with time stamp . This results in an easy and quick audit with a complete audit trail. Everything is done electronically and the audit process is a breeze. Handling Complex Requests: Empowered bank personnel to handle any type of request – from complex detailed requests requiring support documentation to small requests such as expediting refreshments for an impromptu meeting. New ideas for extending BOSSDesk to solve various issues are being explored on a daily basis and users love the solution. There is great user adoption due to the flexibility of the solution and the fact that the Service Catalog is visually appealing and very easy to use. Watch the webinar recording of the implementation. "One of the things we really like about BOSSDesk is the fact that they are a service desk company. They eat it. They dream it. They think it. That's all they think about. The other thing that really impressed us was the workflow automation." Shawn Kohltfarber Service Desk Manager Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BEAUFORT MEMORIAL HOSPITAL, SC SUCCESS STORIES / Beaufort Memorial Hospital Improved Service Delivery and User Satisfaction Across the Organization Request a Demo Contact sales Customer Overview Beaufort Memorial, a not-for-profit hospital founded in 1944 is an acute care hospital, a regional referral center and the largest medical facility between Savannah, GA and Charleston SC. The Hospital has a 200 Bed Acute Care Facility Specializing in Orthopedic Surgery, a Large, active Emergency Room seeing 54,000 visits a year and 1,400 Employees spread across the main hospital campus and 13 satellite clinics. Challenges Earlier the hospital work force had to enter work orders into two different applications, one for IT services and other system for plant services which required too many clicks and was a huge cause of user dissatisfaction. The new hospital leadership wanted to create a solution that would improve service delivery and user satisfaction for departments across the organization. Solutions The BOSS Support Central solution used for IT Help Desk was upgraded to provide a Service Catalog and ticket management solution for the entire organization. In a very short period of time and to the delight of the users and management, the new BOSS Support Central could be used to provide a wide range of services for departments including Plant Services, Bio Medical, Nursing, Pharmacy, Security, and HR. Results It became apparent that BOSS Support Central Service Catalog combined with the automation provided by the routing engine could address all the service requirements of the various departments at the hospital. To mention a few: One application, published on the Beaufort Hospital web page, provides a “one-stop-shop” for all work requests. A new graphical interface that allows users to quickly browse and use the interface. Took far fewer clicks to get a ticket submitted. The new Service Catalog was able to provide service solution options for many departments including Plant Services, Bio-Medical, Nursing, Pharmacy, Security, and HR. Better tracking and a shared visibility into the work order life cycle. The deployment of the new BOSS Support Central received instant positive feedback from the management team and the workforce was super impressed with the ease with which they could enter and track issues. Future Goals Take advantage of the BOSS Support Central Asset Management capability to track assets. Incorporate Preventative Maintenance and other scheduled services into the system. Take advantage of the BOSS Support Central Mobile application to be used as a mobile work order tool. Watch the webinar recording of the implementation. "The workforce was super impressed with the ease with which they could enter and track issues." Willard Fosberry Director of IT Infrastructure at Beaufort Memorial Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

FORSYTH COUNTY, GA SUCCESS STORIES / Forsyth County extends its Help Desk to Departments Beyond IT Request a Demo Contact sales Customer Overview Forsyth County located in the North Central GA is one of the fastest-growing areas in the United States, stimulated by its proximity to Atlanta. Due to the influx of high-earning professionals the county is ranked by Forbes as one of the top 20 wealthiest counties in the US. Forsyth County is made up of 30 different departments/agencies with approximately 1,000 county employees. Challenges The County was looking for a Service Desk Solution that in addition to being an effective IT Help Desk could also provide and manage a service request for all the counties departments. The 7 departments that were initially designated to be supported by the new solution were Information Systems, GIS Systems for both employees and citizens, Public facilities for both county facilities and public libraries, Sherriff’s Office/Public Safety, Communications, Fire department and Procurement. Solutions BOSSDesk was selected because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. BOSSDesk has given Forsyth County the ability to add procedures and structure to their service request process. Several departments are taking advantage of the features and functionality to enhance service levels and better serve their customers. Results With BOSSDesk Forsyth County was able to create a Service Catalog that initially could address all the service management requirements of the following departments: Information Systems. Users can request support for all hardware & software issues and request new software. Changes to the County Website can be requested and files and documents can be uploaded. IT employees can also make internal requests for services such as network support that can be routed to a change request board. Geographical Information Systems (GIS). Citizens, other county departments, and land developers can request data related to spatial locating services and the department also use the solution to track time, by project, product, and department. Public Facilities. Request for services of electricians, builders, and painters can be made and time is tracked per request for a chargeback to the various departments. The BOSSDesk scheduler is also used for automatically generating planned maintenance tasks. Communication. Request for meeting rooms can be scheduled together with a request for associated AV equipment. Public Safety. Includes Sherriff’s department and E911. Requesters can make requests for radios, computers, and vehicle maintenance. Fire Department. Request for IT and radio services can be made. Procurement Department. Request and procedures for managing surplus equipment are effectively handled. More departments are being added to the service catalog and other services expanded and enhanced. Watch the webinar recording of the implementation. "The best help desk software I have used in my 20+ years of helpdesk experience." Rick Young Applications Support Manager with Forsyth County, GA Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

AAA NORTHEAST SUCCESS STORIES / AAA Northeast Achieved Simplicity, Standardization and Improved Member Satisfaction by expanding their Help Desk Request a Demo Contact sales Customer Overview AAA Northeast serves 5.8 Million members in Connecticut, Massachusetts, New York and Rhode Island. The company has 3,300 employees, 7 Call Centers, 16 Driving Schools, 11 Fleet locations, 65 branch locations, and more than 165 Support Technicians. Challenges AAA Northeast searched for a Help Desk solution that in addition to managing IT service requests, could also be expanded to support other business lines such as Automotive Services, Driving Schools and other internal departments including Human Resources and Facilities. To ensure that the company provided the best service for members any solution had to be very simple for users and could be standardized across the business lines. Solutions BOSSDesk was selected because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. It has been successfully implement across many business lines and internal department and using the BOSSDesk API, integrated with other systems such as SharePoint. With BOSSDesk, AAA Northeast has seen significant time reduction and improved efficiency combined with a faster responses and faster resolution resulting in improved member satisfaction. Results Utilizing BOSSDesk, AAA Northeast created a Service Catalog that addresses the service management requirements of the following business lines and internal departments: Information Technology . New hardware, software, and support requests are managed, priority can be specified and response times tracked against Service Level Agreements. Equipment approvals can now be easily administered and tracked. Human Resources Onboarding . BOSSDesk enables the company to order and track all the service and equipment needed to support new employees. Tasks and approvals are generated to ensure the onboarding process is as effective as possible. Automotive Services . Through collaboration with the Automotive Services business line, BOSSDesk automates the workflow of the Automotive Technology, Auto Facilities Feedback Portal, and the Independent Service Provider Application process. Driving School . BOSSDesk keeps track of processes for inquiries and requests for refunds and adjustments. Facilities . BOSSDesk is used to submit and track various requests for facilities such as building services, landscaping, maintenance, and cleaning. Workforce Management . BOSSDesk effectively controls requests for off phone activities, schedule changes and manager overrides. Change Management . AAA significantly enhanced the change management process by integrating BOSSDesk with SharePoint via an API. More departments are being added to the service catalog and other services expanded and enhanced. For more information view the recording of the webinar with AAA. "In collaboration with BOSS we were able to expand the Help Desk internally and streamlined operations in the business lines." David Coté IT Project Manager at AAA Northeast Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSSDESK FOR EDUCATION INDUSTRIES / Streamline Education Service Requests for Operational Success BOSSDesk helps schools and colleges address today's education needs by bringing all their support requests into a single, intuitive, state of the art interface while ensuring departments remain efficient, and within budget Request a Demo CUSTOMERS Trusted by K12 and Higher Education Leaders Learn how innovative companies are using BOSS Solutions. LEXINGTON COUNTY SCHOOLS Lexington County Schools - Taking Service Management Beyond the Help Desk in Education “Teachers and students found BOSSDesk to be very simple and easy to use which resulted in a very successful implementation.” Ben Sellers Senior Systems Analyst See Customer Story More Case Studies Resources Case Study Lexington County School District One Utilizes BOSSDesk to Extend Service Delivery Blog School District uses the BOSS Asset Management module to provide evidence in burglary Blog Taking Service Management Beyond the Help Desk in Education Webinar IT Help Desk Improves Service Delivery - Abraham Baldwin Agricultural College INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

BOSS811 FOR LOCATE CONTRACTORS INDUSTRIES / Streamline Productivity and Efficiency for Locate Requests Utilities locators identify and mark underground utilities to protect assets from damage by excavation. BOSS811, a leading utilities locating solution, includes advanced ticket management, powerful routing, sketching and manifest tools, facility mapping, GIS integration and mobile apps. Request a Demo CUSTOMERS Trusted by Innovative Locate Contractors and Engineer Leaders Learn how innovative companies are using BOSS Solutions. MAWC MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management "BOSS811 has set the bar that other software is compared to." Anthony Pologruto GIS Analyst, Municipal Authority of Westmoreland County, PA See Customer Story More Case Studies Resources Blog The Birth of BOSS811 Blog Why You Should Always Call 811 Before You Dig - A Reminder On National 811 Day News & Press BOSS Solutions now an awarded vendor through the TIPS Purchasing Cooperative Blog My Story - How 811 Damage Prevention became my calling INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

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RESOURCES /WEBINAR HUB WEBINAR HUB All Products Reset BOSSDesk Journey to Success: How AC Transit Built a Best-In-Class Service Management Ecosystem BOSSDesk Optimizing Operations: Empowering Non-Profit Staff for Greater Impact BOSSDesk How IT Leadership at Tuolumne County Prioritized Ticket Processing by Implementing Triage Queuing BOSS811 CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools BOSSDesk How to Strengthen Your Help Desk with TeamViewer Remote Desktop Integration BOSSDesk City of Marietta Improves User Satisfaction by Expanding Help Desk Coverage BOSSDesk Expanding the IT Help Desk to Streamline the Business - AAA Northeast BOSSDesk Tips for Taking ITSM Beyond IT - Lexington County School District One BOSSDesk IT Service Catalog - Process Improvements for Employee Onboarding - City of Boca Raton, FL BOSS811 SyncGlobal Telecom reduced locate costs with BOSS811 One Call Ticket Management BOSSDesk In-Depth Healthcare Insights: Custom Fields, Templates, and Notifications in BOSSDesk™ BOSSDesk 10 Ways To Turbo-Charge Your Help Desk Webinar with the City of Boca Raton, FL BOSSDesk The BOSSDesk Advantage - Chambers Bank Leverages BOSSDesk to Operate More Efficiently BOSSDesk Oberweis Dairy Simplified and Automated Processes Across the Organization Using Help Desk Software BOSSDesk Holt of California improved efficiency by integrating Help Desk Software and Bots BOSSDesk IT Help Desk Improves Service Delivery -Abraham Baldwin Agricultural College BOSSDesk IT Help Desk Wows End Users with Service Catalog - Beaufort Memorial Hospital BOSSDesk Integrated Service Management for Improved Client Service - Forsyth County GA BOSSDesk Service Catalog- The Modern Way to Deliver IT Services -City of Albany, GA BOSS811 Municipal Authority of Westmoreland County Improves Efficiency and Compliance with BOSS811 Get started with BOSS Solutions Request a Demo Contact Sales