All BOSS products incorporate an award winning User Interface that allow for our customers to easily configure and implement our solutions with the minimum amount of training. Our Professional Services team is dedicated to helping our customers plan and implement more advanced capabilities that allow customers to realize even more value and effectiveness from our solutions. These Professional Services include migrating data from legacy systems, creating custom reports beyond those that are configurable in the system and integrating with ancillary systems via API’s. Our Professional Service team will help you achieve successful outcomes whether you are a new or existing customer.
Many of our customers require that their ticketing data and other information be moved from their legacy system to the BOSS Solution and our Professional Service Team can undertake that task. The team has considerable experience with migrations and will work with the customer to understand their needs and provide an estimate or the service.
Although our BOSS Products provide extensive reporting capabilities that can be configured on the system, many customers require Custom Reports that are unique and specific to their instance. The Professional Services team will work with the customer to understand their needs and provide an estimate or the service.
BOSS Solutions Products can be integrated with any third party application using the Application Program Interface (API). Many customers can undertake the integration themselves using the documentation provided with the API or our BOSS Professional Services team can work with the customer to have the desired integration done for them. The BOSS Professional Services team has considerable experience with integration with Remote Desktop Software Solutions, Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems together with many others.