On October 31st, 2017 at the FUSION 17 Conference & Expo in Orlando, BOSS Solutions announced a new significantly enhanced version of BOSS Support Central its popular on-premise ITSM software. The product is designed to ITIL standards, incorporates advanced capabilities, has an award-winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.
The new BOSS Support Central incorporates advanced ITSM capabilities including a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of the existing BOSS Support Central customers can upgrade to the new version at no cost.