Following a comprehensive beta trial program, BOSS is happy to announce the general availability of the new BOSS Support Central. The product is designed to ITIL standards, incorporates advanced capabilities, has an award-winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.
Capabilities include a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of the existing BOSS Support Central customers can upgrade to the new version at no cost.
Maha Mahadevan CEO of BOSS Solutions stated “Our new BOSS Support Central is thoughtfully designed to incorporate advanced features and capabilities that are required to implement best practices in on-premise service management”