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Most User Friendly

BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra in 2018

BOSS Solutions is excited to announce that we have again in 2018 been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews View Report

The BOSS Solution Suite consists of BOSSDesk that provides IT Service Management on the Cloud and BOSS Support Central that provides IT Service Management On-Premise.

Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support.

For more information call  +1 678.684.1200.



Webinar Recording Oct 2018

View Recording of the October 25, 2018 webinar– Tips for Taking ITSM Beyond IT

View a webinar with Lexington County School District One. An organization with a forward thinking IT organization that is taking ITSM beyond the IT Help Desk to provide and manage a wide range of services to all the schools in their district.

You will learn how:

  • An IT Help Desk can be used to provide and manage a wide range of services that are required in the 30 separate schools in the district
  • In addition to traditional IT requests the department provided the schools with services request for Food Services, Phone Service, Maintenance, and much more.
  • Easily service requests can be automated and built quickly to address client requirements- no coding skills needed- all drag & drop
  • Reports and Dashboards with configurable widgets provided immediate metrics for the management team


Click to view webinar recording
Teamviewer Integration

TeamViewer & BOSS Announce Integration

Tampa Bay, October 10, 2018 – TeamViewer®, the global connectivity powerhouse, announced integration with BOSS Solutions, a leading provider of IT Service Management solutions, embedding TeamViewer remote control functionality into BOSSDesk Cloud-based IT Service Management and BOSS Support Central for On-Premise IT Service Management. View Press Release

Administrators within BOSSDesk and BOSS Support Central Can Now More Accurately and Quickly Remotely Support End Users and Troubleshoot IT Problems

“With TeamViewer integration, BOSS Solutions customers can easily create service cases and provide remote support right from within their familiar IT service records console,” says Vishu Nayagam, Director of Product Engineering at BOSS Solutions. “TeamViewer is the leading secure remote connectivity tool on the market and our customers know that remote control helps to increase efficiency of service desks and can significantly improve customer satisfaction.”


Find out more about the integration
2018 Front Runners Logo

BOSS Solutions Suite named a top FrontRunner for IT Help Desk Software by Software Advice, a Gartner Company, in their July 2018 Report

The BOSS Solutions Suite is ranked as a top FrontRunner in IT Help Desk Software according to the latest report by Software Advice, a Gartner Company (view report) .

Easy to use yet incredibly powerful, the BOSS Solutions Suite includes BOSSDesk a Service Desk on the Cloud and BOSS Support Central for On-Premise IT Service Management.

The FrontRunners analysis is a data-driven assessment identifying products in the IT Help Desk software market that offer the best capability and value for businesses. Products are evaluated and given a score for Usability and User Recommendations.



Boss Support Central Webinar

View Recording of the BOSS Webinar held on August 28, 2018 – All That’s New with BOSS Support Central

Kris Giroux , Director of Support at BOSS Solutions describes all that’s new with BOSS Support Central.What you will learn:

  • How the Service Catalog can help you streamline your service delivery while providing better user experience and improved satisfaction
  • How to take advantage of new features and capabilities including Task, Approvals, Surveys, Single Sign-on, Team Viewer Integration and more
  • How to prepare yourself to benefit from the new version and get your questions answered


Click to view webinar recording


BOSS 2018 User Conference Keynote graphic

Fulton County CIO to present the Keynote at the 2018 BOSS User Conference

BOSS Solutions is pleased to announce that Sallie Wright CIO with Fulton County Government will be the keynote speaker at this year’s User Conference being held at the Marriott in Buckhead Atlanta on May 16 -18, 2018.

As CIO, Sallie is responsible for establishing technology best practices, standardization and guidance, for the largest county in Georgia and advises the county manager and all elected officials on technology direction.

In her presentation Sallie will discuss how her 30 years of experience in information technology leadership have helped her in the age of digital transformation to provide a wide range of technology related services and support to all county agencies.



Click for more information and to register
BOSS811 Webinar with San Jose graphic

View Recording of the BOSS Webinar with the City of San Jose - Driving Compliance with One Call Ticket Management held on March 22, 2018

What you will learn:

  • The City of San Jose are using BOSS811 One Call Ticket Management to achieve compliance and to significantly reduce cost & improve operational efficiency.
  • San Jose significantly reduced time and cost using a modern ticketing solution
  • Easily users can track, manage, and process all dig requests
  • Automating workflows can speed up ticket handling and improve efficiency
  • The visual component of Facility Mapping assists with the management of requests
  • Mobile Apps provide the ability to upload pictures and videos of the dig site
  • Sketching tools enable uploaded images to be annotated with site information
  • Powerful analytics can be used to reduce cost & minimize compliance issues


Click to view webinar recording

Getting the best of BOSS Support Central webinar graphic

View Recording of the BOSS Webinar - How to get the Best Results from the New BOSS Support Central held on March 21, 2018

Kris Giroux , Director of Support at BOSS Solutions describes how to get the best results from the New BOSS Support Central

What you will learn:

  • How to take advantage of the features and capabilities in the new release to get better results and improve efficiency
  • How to use the new Service Catalog module to provide your clients with a better user experience that will improve user satisfaction
  • How to migrate to the New BOSS Support Central

Click to view webinar recording









Integrated Service Management  Webinar Graphic

View Recording of the BOSS Webinar – Integrated Service Management for Improved Client Service

View a webinar held on February 15, 2018 featuring Forsyth County GA, and see how they improved client service by creating service catalogs for their various departments.

What you will learn:

  • How integrated service management solutions can provide process improvements and improved services across your organization
  • How Forsyth County provided their client departments with process improvements for GIS Mapping requests, Surplus Equipment Return requests, Public Facility requests and more
  • Service Catalogs can be integrated with routing rules, calendars, schedulers and other available resources to provide users with improved workflows
  • Proven results by Forsyth County on reducing the time and cost of delivering services while greatly improving the user experience

Click to view recording
2018 FrontRunner logo

BOSS Solutions named a 2018 FrontRunner in Help Desk Software by Software Advice, a Gartner Company

BOSS Solutions is pleased to announce that we are named as a 2018 FrontRunner for Help Desk Software by Software Advice, a Gartner Company  Click to view report. The BOSS Solutions Suite includes both BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central that takes On-Premise IT Service Management to the Next Level.

The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates






New BOSS Support Central launch Graphic

Announcing General Availability of the new BOSS Support Central

Following a comprehensive Beta Trial program BOSS are happy to announce the General Availability of the new BOSS Support Central. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.

Capabilities include a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of existing BOSS Support Central customers can upgrade to the new version at no cost.

Maha Mahadevan CEO of BOSS Solutions stated “Our new BOSS Support Central is thoughtfully designed to incorporate advanced features and capabilities that are required to implement best practices in on–premise service management”

Click for more information
CGA Conference & Expo logo

BOSS811 - One Call Ticket Management Solution will be featured at the CGA Expo in Phoenix on March 6-8, 2018

BOSS811, a cloud based One Call Ticket Management Solution will be showcased at the CGA Conference and Expo in Phoenix on March 6-8, 2018 (Booth 318). For more detail of the event visit

http://cgaconference.com/

BOSS811 is a One Call Ticket Management Solution that enables Municipalities, Utilities & Locator Companies, to increase efficiency, reduce cost and avoid penalties. Major features include, powerful routing, facility mapping, mobile apps, sketching tools, customizable dashboards & extensive reporting.

BOSS811 is from BOSS Solutions, a U.S. Company providing brilliantly simple software solutions, excellent support and a wide range of professional services.




2018 User Conference Graphic 1

2018 BOSS User Conference at Marriott Buckhead Atlanta on May 16 - 18, 2018.

BOSS Solutions will be holding their 2018 User Conference and Training at the Marriott Buckhead Atlanta on May 16 - 18, 2018.

The conference rate before March 1, 2018 is $850 and that includes all meals, conference materials and a Wednesday night event. Based on popular demand, this year BOSS will be offering an optional workshop/customized training on May 18 for a fee of $300. The company has arranged a discounted rate of $159/night with Marriott if booked by April 15, 2018 (self-parking included).

The theme for this year’s conference is Together Towards Tomorrow and the agenda will provide insights to tomorrow’s best practices and product enhancements and forum where customers can share experiences and applications for BOSS products together.

Find out more and register at:

https://boss-solutions.com/2018-user-conference

Best in class logos received from Capterra

Capterra Names BOSS Solutions as “BEST” in Several Help Desk Categories

BOSS Solutions has been awarded Capterra's Best Badges in several categories, based on reviews from Help Desk software users. BOSS was named as Best Support, Best Value and Most Recommended by Capterra.

Badges are given to the products with the highest average review rating score across all of the products’ published reviews in the submission period.

The Capterra “Best” awards are determined by the subjective opinions of individual end-user customers based on their own experiences, the number and timing of published reviews on Gartner’s digital sites (Capterra.com, SoftwareAdvice.com, and GetApp.com) and review ratings for a given product in the category and are not intended in any way to represent the views of Gartner or its affiliates


Click to view the ratings and find out more.

IT Service Catalog Webinar graphic

View Recording of the BOSS Webinar – IT Service Catalog – Process Improvements for Onboarding and more

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on Nov 8th 2017 you will see how the potential use of Service Catalogs for process improvements goes far beyond IT. You will find out how:

  • Services and requests can be offered selectively & efficiently from one portal
  • An easy to use form to enter new requests or track your requests can improve user satisfaction and lower costs
  • Creating a new service catalog is a breeze – just a few drag & drops
  • Workflows & approvals can be automated

You will also hear first hand from Frank Santiago, IT Operations Manager, City of Boca Raton, Florida on how they implemented a service catalog for employee onboarding and for other process improvements.

Click to view the webinar recording.

BOSS Support Central desktop on 3 screens

BOSS Solutions Announces New Version of BOSS Support Central that takes On-Premise Service Management to a New Level

On October 31st 2017 at the FUSION 17 Conference & Expo in Orlando, BOSS Solutions announced a new significantly enhanced version of BOSS Support Central it’s popular on-premise ITSM software. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.

The new BOSS Support Central incorporates advanced ITSM capabilities including a comprehensive Help Desk for Ticket Management, a Self Service Portal to allow easy access for users to request services, Asset Management for total control of the lifecycle of all assets, and comprehensive Dashboards & Reporting for effective management. All of existing BOSS Support Central customers can upgrade to the new version at no cost.

Click to view Press Release

service-catalog-webinar

BOSS Solutions Named as Top 20 Most User-Friendly Help Desk by Capterra

BOSS Solutions is excited to announce that we have been named in the Top 20 Most User-Friendly Help Desk systems by Capterra, an affiliate of Gartner. The report provides a look at the most user-friendly help desk systems based on their usability, customer services provided, and customer reviews View Report

Founded in 1991, BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management (ITSM). The company has built a committed customer base through incorporating ITIL best practices in automating the service management process, combined with a unique commitment to customer support.

The company’s major products are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central – that provides IT Service Management On-Premise, and BOSS811 a one call ticket management solution for the damage prevention industry. For more information call
+1 678.684.1200.

service-catalog-webinar

Register for the BOSS Noontime Knowledge Meeting in Atlanta – “Service Catalog Applications Beyond IT”

BOSS Solutions has been leading the way in creating brilliantly simple software solutions. Join us at Maggiano’s Perimeter Mall in Atlanta for a Noontime Knowledge meeting and we will show you how:

  • Services and requests can be offered selectively from one portal
  • An easy to use request form can improve user satisfaction & lower costs
  • Creating a new service catalog is a breeze – just a few drag & drops
  • Workflows & approvals can be automated
  • One of our customers has implemented a Service Catalog in their organization.

Join us at Maggiano’s on Oct 11th, 2017
Click to register.





service-catalog-webinar

View Recording of the BOSS Webinar – “Service Catalog – The Modern Way to Deliver IT Services”

BOSS Solutions have been leading the way in creating innovative solutions and in this webinar held on July 26th 2017 you will see the next evolution of a modern service catalog implementation can improve your service delivery. We will show you how to:

  • Easily create and configure your service catalog
  • Provide employees and customers a one stop shop for all service and product offerings
  • Increase efficiency with accurate and complete ticket creation
  • Ensure compliance and manage expectations

You will also hear first hand from our Shuronda Hawkins, IT Systems Administrator with the City of Albany GA on why BOSS Solutions was the right choice for them! Click to view the webinar recording.

BOSS User Conference Keynote speakers

City of Atlanta Executives to present the Keynote at the 2017 BOSS User Conference

BOSS Solutions is excited to announce that Dan Gordon COO and Samir Saini CIO of the City of Atlanta will be the keynote speakers at this year’s User Conference being held at the Marriott in Buckhead Atlanta on May 18 & 19, 2017.

Dan reports directly to the mayor, and manages and oversees all city operating departments and related agencies. Dan will share some of the experiences he faces managing the city.

Samir has been named by GovTech as one of the Top 25 Leaders Driving Government Innovation. Samir will draw upon his experience and engage the audience with information that will benefit any IT department. Click for more information and to register





Webinar Sneak Peek BOSS Support Central 4.0

Registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0”

BOSS Solutions is pleased to announce that registration is now open for the BOSS Webinar – “Sneak Peek into BOSS Support Central 4.0” to be conducted on April 6th, 2017 at 2:00 pm. Kris Giroux , Director of Support will be conducting this interactive webinar to give customers a sneak peek into the product’s capabilities. The webinar will provide updates on all the technology changes, describe some of the major new enhancements and discuss details of the rollout plan. Also shown will be the new web interface, and the new mobile application. Click to register for the webinar.








Top 20 Most Affordable ITSM Software Capterra

BOSS Solutions ranks in the Top 20 Most Affordable ITSM Software Providers

BOSS Solutions is excited to share that we now rank in the Top 20 Most Affordable ITSM software providers by Capterra. Learn more. BOSS Solutions is an innovative software company providing ITAM/ITIL solutions that make it easy and affordable for customers to implement best practices in service management. BOSS Solutions products include BOSSDesk an ITAM/ ITIL aligned Service Desk on the Cloud and BOSS Support Central a fully integrated on premise ITSM solution. BOSS Solutions helps organizations improve operational efficiency cost effectively. BOSS has built a committed customer base through incorporating best practices with a unique commitment to customer support.

CGA Excavation Safety Conference and Expo

BOSS811 - One Call Ticket Management Solution will be featured at the CGA Excavation Safety Conference

BOSS Solutions will be showcasing its powerful One Call Ticket Management solution at the CGA conference. Visit us March 14-16 at booth 332 at the CGA Excavation Safety Conference and Expo in Rosen Shingle Creek, Orlando, FL. BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locator Companies managing excavation requests. It comes with many powerful features including a mobile client with offline capabilities, integration with mapping technologies such as GIS and ESRI, a powerful routing engine, and extensive reporting abilities with user friendly dashboards. BOSS811 increases efficiency, reduces cost, is easy to use, scalable and highly secure.

Frontrunners 2017 Gartner Software Advice

BOSS Solutions named a FrontRunner for Help Desk Software by Gartner

BOSS Solutions is pleased to announce that we are named as a FrontRunner for Help Desk Software by Gartner’s Software Advice, Click to view report. BOSSDesk an ITIL Service Desk on the Cloud and BOSS Support Central for On Premise IT Service Management make it easy and affordable for customers to implement best practices in Service Management. Features include Automatic Discovery, Incident Management, Problem and Change Management, Service Catalog, Knowledgebase, Mobile Apps and more. BOSS Solutions has built a committed customer base through incorporating best practices with a unique commitment to customer support.


2017 BOSS User Conference

2017 User Conference & Training

BOSS Solutions will be holding their 2017 User Conference at Marriott Buckhead Atlanta on May 18 & 19, 2017.
The conference rate is $795 and that includes all meals, conference materials and a Thursday night event. Register by February 28th the fee will be only $750. All that attendees will have to pay for is the hotel, and we have also arranged a discounted rate of $149/night with Marriott (includes self-parking).
The theme for this year’s conference is Learn, Share and Network and you can find out more about the conference and register at: https://www.boss-solutions.com/user-conference.html We look forward to seeing you in Atlanta in May
The BOSS Team

BOSSDesk Dashboard on PC

BOSSDesk - Service Desk on the Cloud is here

Manage all your Assets, Incidents, Problems, Changes, Releases, Contracts and Purchases with one solution. BOSSDesk gives you the true Automation and Business Intelligence you need to run your IT Service Management in one single integrated platform.

Click to Learn More









Save Mart Supermarkets

Save Mart HR adapts BOSS Support Central for Employee Issue Tracking

Save Mart a long term customer of BOSS has now extended BOSS Support Central to their Human Resources division. Using a customized set up just for HR, all employee interactions are now recorded in the system. Custom service catalogs have been set up to track details of all employee related issues.This has enabled Save Mart HR to get a detailed view of all employee interactions at any given date or time and take appropriate action based on this business intelligence.







BOSS Deploy Imaging

Hooters of America Installs BOSS Deploy Imaging Software

After successfully completing beta testing with Hooters of America, the iconic restaurant chain’s IT Director, Wes Marco, had this to say about the product, “BOSS Deploy made our point-of-sale (POS) deployment seamless, allowing our staff to continue to focus on our guests while enabling IT to feel confident that our systems were updated to protect the financial data of our customers.”

Click to Learn More