Latest News

At the core of the platform, BOSS811® enables utilities, municipalities, and facility operators to manage the full lifecycle of 811 locate tickets. The system centralizes ticket intake, improves communication with locators, and provides the structure needed to maintain compliance and documentation across complex workflows.

BOSS Solutions has launched an Early Access Program for BOSS811 Dig™, a new utility locate ticket management solution designed for excavators and contractors. Built to streamline 811 ticket management, improve field visibility, and strengthen excavation safety, the platform centralizes ticket tracking, real-time updates, and compliance documentation in one mobile-ready interface.

PEACHTREE CORNERS, GA, UNITED STATES — BOSS Solutions announces that it has earned multiple 2026 recognitions from Gartner Digital Markets brands Capterra and Software Advice, reinforcing the company’s reputation for delivering exceptional customer service and high-value software solutions across its product portfolio. For 2026, BOSS Solutions received the following distinctions: Software Advice – Best Customer Support 2026 Capterra – Best Value 2026 Software Advice – Front

BOSS811 announces new enhancements to its one call ticket management software, introducing smarter excavation safety tools designed to help utilities and municipalities manage 811 locate tickets more efficiently and reduce damage risk across the field.

Integrating AI allows us to advance from traditional service management to intelligent service engagement, giving teams the visibility and automation they need.”

BOSS Solutions earns multiple 2025 awards across Gartner Digital Markets platforms, including Best Customer Support for Online Help Desk Software, FrontRunners for Help Desk and IT Asset Management, and Category Leaders recognition. These honors highlight BOSSDesk® as a top-rated platform trusted by users for its performance, innovation, and exceptional customer service.

(Request SOC 2 Type II Report Here ) Norcross, GA – March 11, 2025  – BOSS Solutions , a leading provider of IT service management and...

As organizations evolve, the need for intelligent service management solutions will only increase.

BOSS Solutions is proud to announce that BOSSDesk™, its leading IT Service Management (ITSM) software, has been featured among the...

Peachtree Corners, GA – BOSS Solutions, a leading provider of innovative software solutions, is thrilled to announce its participation...

Discover why BOSSDesk™ has been recognized in Gartner's IT Service Shortlist Report. Read our blog to learn more.

BOSS Solutions Suite has received another win, ranked as an outstanding performer by Gartner as an affordable Help Desk software solution.