BOSSDESK /AI-Powered ITSM
BOSSDesk ITSM Plans & Pricing
®
Stable, all-inclusive pricing.
Zero add-ons. Zero surprises.
White-glove onboarding included.
Reach out now for Q1 discounts & promotions.
ESSENTIALS
29$Every monthPer Paid User/Month/Billed Annually (Unlimited End Users)- Active Directory Integration
- Dashboards
- Reports
- Software Inventory
- Remote Tools
- Mobile Application
PROFESSIONAL
49$Every monthPer Paid User/Month/Billed Annually (Unlimited End Users)- Everything in Essentials, PLUS...
- Incident Management
- Self-Service Portal
- Knowledge-base Management
- Workflow Management
- SLA Management
- Service Catalog (Limited)
- Satisfaction Survey
- Teams
- Approvals
- Tasks
- Custom Fields
- Tags
- Import Tools
- Business Hours
- Holiday Calendars
- Email Templates
- Most Popular
ENTERPRISE
69$Every monthPer Paid User/Month/Billed Annually (Unlimited End Users)14 day free trial- Everything in Essentials and Professional, PLUS...
- Problem Management
- Change Management
- Contract Management
- Facilities Management
- Vendor Management
- Purchase Management
- Unlimited Service Catalog
- Unlimited End Users
- Scheduled Tickets
- Scheduled Reports
- Announcements
- Tiered Tasks
- Custom Reports
- Canned Responses
- Remote Agent
- MS Exchange Connectivity
- Custom Email Incoming Servers
- Custom SMTP Server
- Single Sign-On SAML
- Site Agent-Office 365 Integration
- Site Rebranding
- API Access
- Chat Module
EMAIL & U.S.-BASED PHONE SUPPORT INCLUDED WITH ALL PLANS
Optional Modules and Integrations
(Professional and Enterprise Only)
"BOSS has been a great valued partner. Always willing to work together to develop customizations that meet our needs. BOSS provides a great solution for the cost bringing added value to our company."
Mario F.
IT Support Center Supervisor, THE SAVE MART COMPANIES
Why IT Teams Choose BOSSDesk
®
Experience the difference that truly sets BOSSDesk apart from other ITSM platforms.
AI Included Free
Save $480/year per agent. BOSSDesk AI comes at no extra cost with Enterprise plans.
Human Support in 15 Minutes
Real experts respond via phone or chat in 15 minutes or less. No bots, no waiting.
Live in 4-6 Weeks
White-glove onboarding gets you productive fast—no 6-12-month drawn-out implementations.
Stable Pricing
No surprise price hikes. Our 98% retention rate proves we keep our promises.
No credit card required • Full access to Enterprise features
Frequently Asked Questions
How does the 14-day free trial work?
When you sign up, you instantly get access to our Enterprise plan for 14 days. We will alert you before your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will be suspended.
Can I upgrade or downgrade my subscription?
Yes, you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Access your account settings to modify your subscription details.
Do you have any cancellation fees?
No. BOSSDesk is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want, but your cancellation will come into effect only after the end of your term.
What types of payment do you accept?
We accept Visa, Mastercard, Discover, and American Express. For annual contracts, we can also accommodate purchase orders. All of our payments follow USD pricing by default.
Is BOSSDesk AI really included for free?
Yes! BOSSDesk AI is included at no additional cost with our Enterprise plan. While competitors charge $45-50 per agent per month for AI features, we believe AI should be accessible to everyone. That's a savings of $480-600 per agent annually.
What does "unlimited end users" mean?
You only pay for IT agents who handle tickets. All your employees, customers, or anyone who submits tickets can use BOSSDesk at no additional cost. This makes BOSSDesk extremely cost-effective for organizations of all sizes.
