BOSS Solutions has built a devoted customer base by providing the strongest commitment to customer support in the industry. We combine experience, training, and proven best practices to deliver customer value. Our customers receive Implementation Services that will get them up and running quickly combined with training to ensure an excellent ROI. BOSS Solutions Professional Services can assist customers with migrating data from legacy systems, creating custom reports and integrations with other systems. Customers can rely on BOSS Support Services to provide the most effective support in the industry. We have expert staff to help you address people, process, data, and technology challenges to gain a competitive advantage.
BOSS Solutions will get you up and running quickly with our team of experts. Our approach to product implementation is to work with the customer to design a solution tailored to specific needs and objectives. Our methodology ensures the use cases and capabilities that are most important to your business are correctly deployed, resulting in faster time to achieve the desired results.
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BOSS Solutions believes in empowering our customers with proper training and helping them realize an excellent ROI. We include an estimated cost of on-line training for technicians and administrators in our proposal. We can also provide onsite training, train the trainers training and customized training to suit specific customer needs. For users we have online webinars and user training videos.
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Our Professional Services team is dedicated to helping our customers plan and implement more advanced capabilities that allow customers to realize even more value and effectiveness from our solutions. These Professional Services include migrating data form legacy systems, creating custom reports beyond those that are configurable in the system and integrating with ancillary systems via API’s. Our Professional Services team will help you achieve successful outcomes whether you are a new or existing customer.
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BOSS Solutions Support Services include, Software Updates, Forum which is our Support Portal, Help Desk accessed from the product, and Phone Support. We continually enhance our products and add new features on a regular basis. We listen to our customers and try to incorporate customer suggestions in our solution enhancements and are delighted to take inputs from our customers as we continue to evolve our solutions.
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In response to the COVID-19 pandemic more people than ever are now working from home instead of in offices, putting increasing demands on IT support and service delivery. To address these new requirements you will need a new era of IT Help/Service Desk Software with an award winning User Interface, customizable Service Catalog, and provide integrated access to remote tools to improve service delivery and address the remote working needs. For organizations looking to implement or expand their remote employee support infrastructure, BOSS Solutions offers this quick overview of how to ensure a productive and efficient remote work experience.