Todd White, Manhattan Beer Distributor says "I did my due diligence and took my time looking for a helpdesk solution and even checked in with many of the professionals in my personal network. Each of these professionals had some type of solution in place but for the most part, each had issues with the solutions that they had chosen. Some of them wish that the reporting tools were better developed and others wished that their chosen software would be more user friendly or offered features that would aid in managing their systems. Due to what I was finding out in the field, I was prepared to find a solution that would only accomplish 90% of the goals I wanted to achieve with my helpdesk solution. I found my helpdesk solution completely by accident while searching for a system that will send out alerts to every computer on our 5 facilities in New York. BOSS was one of the solutions that would offer me the type of alerting system that I felt would work effectively and offered a vast amount of other features that made me to start looking at it as our single source of a helpdesk solution. The more I dove into the features of this application, the more excited I became about finding our replacement to our current helpdesk solution. Some of the reasons I was sold on the BOSS solution included Ease of installation, tools to push out applications remotely, ability to manage the services and controls of any system connected to our network even through our cellular connections and remote locations and a simple to follow SQL back end that allowed me to customize reports and build onto the existing solution. I can’t say enough about the experience that I have had with the professional team at BOSS, there is never a doubt in my mind that I have found the perfect tool to manage my systems. I can spend my time doing the things that allow our company to move forward and no longer need to struggle with our helpdesk application". Todd manages the dynamic IT environment where they not only support the wide area network end points in different locations, but also moving trucks carrying millions of Beer cans.. At any given time,BOSS Smart Agent comes in handy when collecting inventory over the web and across domains. This helps improve the reliability of their operations. www.Boss-Solutions.com

The successor of the famous Office Resource Kit Tools (ORK) to customize the Office installation is now called Office Customization Tool (OCT) and is included within the original setup so you don’t need to download anything. Step 1 – Creating the MSP file To start the Office Customization Tool (OCT) type setup.exe /admin. At the end of the process, the OCT saves your choices in a MSP file. The customization file results in uniform default configuration of the product for all users. You can allow Setup to apply the customization file automatically by storing it in the Updates folder at the root of the network installation point. During the installation, Setup finds and applies all the MSP files in the Updates folder – both customization files and Software Updates – that match that product. Step 2 – Read more about customizing the MSP file You can specify an alternate location for MSP files in Config.xml, or you can point to a particular customization file by using the /adminfile command-line option. This is a good resource about the OCT on the web. http://technet.microsoft.com/en-us/library/cc179097.aspx Step 3 – Just do it! Option A setup.exe The custom installation can be invoked by running setup.exe with no commandline parameters if the custom .MSP file was saved in the Updates folder off the root of the installation directory. In the Microsoft Office installations all .MSP’s located in the Updates folder are applied during setup making it easy to add updates to the base installation as they become available. This is easier than the previous method of slipstreaming updates and patches into the Office setup routine by applying patches to an administrative installation point. Instead with Microsoft Office you simply have to copy the .MSP files to the Updates folder and setup will process them during the installation routine. Support Central Usage: Setup Path: \\servername\share\folder\setup.exe Unattended Options: None Option B setup.exe /adminfile If the custom .MSP created with the OCT wasn’t saved to the Updates folder you can run setup against it by adding the /adminfile switch and pointing to the network location of the .MSP. i.e. setup.exe /adminfile \\server\share\custom\custom.msp BOSS Support Central Usage: Setup Path: \\servername\share\folder\setup.exe Unattended Options: None /adminfile \\server\share\custom\custom.msp Easy Office Deployment Step 4 – Mass Deployment using BOSS Support Central Go to the BOSS Support Central Console and choose the OU / Computers that you want to deploy Microsoft Office . Right click and send a Request to “Deploy Package” and choose Microsoft Office. Step 5 – Sit back and Relax! Your virtual employee BOSS Support Central is taking care of your Microsoft Office roll out – investment $$$ @ work! BOSS has helped several customers in improving Operational Efficiency through IT automation. We are experts in ITAM / ITIL implementation.

BOSS has innovated several products U-Win (unattended windows migration solution), BOSS Support Central (Service Desk and integrated IT Asset Management), BOSS Survey, BOSS Assist (Self Service Portal) and BOSS Mobile Apps for Help Desk and Lifecycle Management of assets in the RIM (Remote Infrastructure Management) market space. US Government organizations (particularly state departments, cities, counties) have been adapting the BOSS solution to Manage remote sites, offices Discovery of assets, hardware/software inventory creating the CMDB master list Deploy Enterprise applications like Office 2007, Adobe Suite, Anti-virus updates, windows updates, etc. quickly and efficiently with minimal user interruption Provide Self Service portal for customers to submit request online Implement automated help desk workflow saving countless hours with intelligent routing ITIL Dashboard reports on helpdesk performance, exceptions, etc. Tax dollars are saved by remote management, automated physical inventory audits, software reconciliation, silent deployment of applications, customer surveys, and more. Several county governments have started expanding the scope of the BOSS helpdesk by extending it to functional departments like HR, Insurance, Maintenance, Tax for incident management and workflow. The ability of the BOSS Help Desk to send automatic e-mail notifications to customers, technicians on incidents and escalation to department managers ensures timely management of tasks on hand. Do you work for Government? It is worth looking at BOSS Support Central. View the BOSS Support Central Demo to find out more and check out the BOSS Customer Testimonials to hear first hand how BOSS helped various organizations. BOSS Support Central is aligned with the ITIL best practices and provides the base to build configuration management database (CMDB), ITAM and a reliable service desk!

AdCare Challenge Whenever a workstation had a problem in one of AdCare's facilities, one of three IT people would have to travel to the site to resolve the issue, says Carol Groeber, Vice President Management Information Services and Corporate Secretary. With such a small staff, the ability to control workstations remotely became very important. Says Groeber, “When there was someone out of the office all the time, it really made it difficult. We needed the ability to assist our people more quickly and more than one person was needed to be able to help.” Although AdCare did not have any money specifically set aside for an asset management tool, it did not take Groeber much to convince management of the need. "The problem got so large in the middle of the year that it was like “Find something!” says Groeber. Solution At that time, she received a serendipitous call from Suri Anantharama of BOSS. “He called and gave me the Web site (www.boss-solutions.com) and ,"I just went out and looked around. He provided some of their current clients to look at and to talk with. It just was a good fit,” says Groeber. She did look at and reviewed many other vendors but “BOSS was far ahead regarding features offered for the price,” says Groeber. “I thought the price was very reasonable. I had expected it to be a lot more.” Benefits “Because we are a publicly traded company, we have to meet SOX compliance,” says Groeber. And when the company did its initial SOX audit,the use of BOSS Support Central for reporting and to control the deployment of applications to workstations “showed that we were in compliance.” The impact was greatest for those employees who were recording data into workstations for patient records. “When they had issues, we were able to respond to them quicker to keep them going.” Groeber likes the level of support she gets from BOSS: “I think the support from BOSS is a big strength; whenever we have any questions, they are always there.”