Award-Winning Help Desk Solutions
BOSSDesk is highly ranked by customers for providing an affordable solution and for superior customer support.
Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support.
Improved user adoption
Dedicated customer support
Significant cost savings
Ensured compliance
CUSTOMERS
Trusted by leaders worldwide
CUSTOMERS
Trusted by leaders worldwide
BOSSDESK BENEFITS
Transform the way you manage service requests across your company
Streamline Ticket Management
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Operate efficiently using a service catalog and pre-built templates
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Use advanced screening to pre-process tickets as they are received
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Access via Single Sign On (SSO)
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Set up user roles and permissions
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Ensure user satisfaction by implementing self-help tools
Optimize and Automate Processes
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Set up rules, triggers and routing to automate workflows
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View real-time data and search tickets using advanced search reports
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Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
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Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues
Improve Accountability & User Satisfaction
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Ensure nothing falls through the cracks with SLAs & notifications
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Upload attachments to support documentation
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
Enable On-The-Go Workflow
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Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
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Improve asset management using barcode and QR code scanning
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Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction
