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Powerful 811 Ticket Management System

Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support.

Improved user adoption

Dedicated customer support

Significant cost savings

Ensured compliance

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CUSTOMERS

Trusted by leaders worldwide

BOSS811 BENEFITS

Transform the way you manage 811 One Call tickets

Stay Compliant and Improve Accountability
  • Stay compliant with your Positive Responses to the call center

  • Visualize your data using our state-of-the-art customizable dashboard

  • Stay on top of your metrics with a variety of analytical reports

  • Generate and send a manifest with a sketch of the onsite markings to the excavator

Streamline Ticket Management
  • Operate efficiently using map-based workflows

  • Enhance ticket locating with integrated maps

  • Generate driving directions 

  • Use advanced screening to pre-process tickets as they are received 

  • Locate tickets on-the-go with mobile apps

  • Access via Single Sign On (SSO)

  • Set up user roles and permissions

Optimize and Automate Processes
  • Auto-close tickets

  • Return the appropriate response code to the One Call center without manual intervention

  • Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS

  • Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ

Enable On-The-Go Workflow 
  • Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android

  • Upload dig site files, videos, and pictures as attachments to the tickets

  • Insert annotations with uploaded attachments with sketching tools and a text editor

PRICING PLANS

BOSS811 Plans

FEATURES

Single Call Center Integration

Number of Users

Dashboards & Reports

Data Widgets

Reports on Custom Fields

Simple & Advanced Search

Email Notification with Custom Templates

Push Notifications

Facility Map Integration

Tickets Assigned by Map Areas

Automated Ticket Screening

Map Based Ticket Screening

Auto Close Tickets by Screening

Ticket Notes, Tags, and basic Custom Fields

Bulk Ticket Actions

Sketching Tools for Attachments

Mobile App

Multiple Call Center Integrations

Advanced Ticket Workflows

Advanced Custom Fields

Map Based Actions

Pin Tickets

Timesheets

Teams

Single Sign-On

Mobile Offline Capabilities

Driving Directions

Additional Storage (increments of 50GB)

Manifest

SMS & IVR Module

Implementation Services

Integrations (USIC, OTS, OCC, Northern Lights

ENTERPRISE

Unlimited

Unlimited

Optional

Optional

Optional

Optional

PROFESSIONAL

20

20

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Optional

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PSE&G

"The Boss team worked with our line of business tirelessly to implement and customize the application. We are a high ticket volume customer with relatively complex business rules, and the Boss team has been excellent to work with."

Jeff D.

Sr. Distribution Supervisor

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