BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management and “811 Call Before you Dig” One Call Ticket Management. We have built a committed customer base by incorporating best practices in the automation of service management processes with the strongest commitment to customer support in the industry.
Provide an affordable means for customers to improve operational efficiency and implement best practices in service management. Our numerous years of experience developing software and our deep knowledge of the latest trends in the tech industry has played a significant part in the development of our solutions. Customer satisfaction is the ultimate measure of our success and we have built a committed customer base by putting our customers first.
Founded in 1991, BOSS Solutions is a U.S. Company, located in Metro Atlanta GA and is privately held. We pride ourselves in our ability to carefully listen to our customers’ requirements and we go above and beyond to make sure our solutions benefit our customers.
BOSSDesk that provides IT Service Management on the Cloud, and BOSS Support Central that takes On-Premise Service Management to a new level. Both are competitively priced, feature an award winning User Interface and offer advanced ITIL capabilities including, a fully Integrated Service Desk, Asset Management, Service Catalog and much more.
BOSS811 One Call Ticket Management is the ideal damage prevention solution for Municipalities, Pipeline, Utilities and Locator Companies when managing 811 dig requests. BOSS811 is very intuitive and comes with powerful routing capabilities, facility map integration, mobile apps, auto response, sketching tools, customizable dashboard and comprehensive reporting.
BOSS received numerous awards including being named a FrontRunner® in IT Help Desk Software for the third year in a row by Software Advice, a Gartner Company and a 2019 Gold Medalist for IT Asset Management by SoftwareReviews, a division of Info-Tech Research Group. The recognition is due to high customer ranking for providing a great user experience, wide range of features, and excellent customer support.
Our support team is located at our headquarters in Metro Atlanta GA. and consistently receives accolades from our customers for their excellent performance. We actively listen to our customers and by being agile and flexible we are able to provide the best support and value to our customers.