About Us

Brilliantly Simple Software Solutions for IT Service
Management and One Call Ticket Management

BOSS Solutions provides brilliantly simple software solutions to meet the needs of customers in IT Service Management and “811 Call Before you Dig” One Call Ticket Management. We have built a committed customer base by incorporating best practices in the automation of service management processes with the strongest commitment to customer support in the industry.

Mission & Goals

Provide an affordable means for customers to improve operational efficiency and implement best practices in service management. Our numerous years of experience developing software and our deep knowledge of the latest trends in the tech industry has played a significant part in the development of our solutions. Customer satisfaction is the ultimate measure of our success and we have built a committed customer base by putting our customers first.

2019 About US –Visions, Mission and Values Goals Values
2019 About US – BOSS Solutions Historical Timeline

History

Founded in 1991, BOSS Solutions is a U.S. Company, located in Metro Atlanta GA and is privately held. We pride ourselves in our ability to carefully listen to our customers’ requirements and we go above and beyond to make sure our solutions benefit our customers.

IT Service Management Solutions

BOSSDesk that provides IT Service Management on the Cloud, and BOSS Support Central that takes On-Premise Service Management to a new level. Both are competitively priced, feature an award winning User Interface and offer advanced ITIL capabilities including, a fully Integrated Service Desk, Asset Management, Service Catalog and much more.

2019 About US – IT Services Management Solutions
2019 About US – 811 One Call Ticket Management Solutions

One Call Ticket Management Solution

BOSS811 One Call Ticket Management is the ideal damage prevention solution for Municipalities, Pipeline, Utilities and Locator Companies when managing 811 dig requests. BOSS811 is very intuitive and comes with powerful routing capabilities, facility map integration, mobile apps, auto response, sketching tools, customizable dashboard and comprehensive reporting.

Awards

BOSS received numerous awards including being named a FrontRunner® in IT Help Desk Software for the third year in a row by Software Advice, a Gartner Company and a 2019 Gold Medalist for IT Asset Management by SoftwareReviews, a division of Info-Tech Research Group. The recognition is due to high customer ranking for providing a great user experience, wide range of features, and excellent customer support.

2019 About US – BOSS Named FrontRunner for third year
2019 About US – Support Center located in the USA

USA Support Center

Our support team is located at our headquarters in Metro Atlanta GA. and consistently receives accolades from our customers for their excellent performance. We actively listen to our customers and by being agile and flexible we are able to provide the best support and value to our customers.

Customers
  • Boca Raton Florida
  • Forsyth County North Carolina
  • State of Georgia
  • City of Monterey
  • Turnkey Network Solutions
  • Mobile Area Water and Sewer System
  • City of Marietta
  • The City of San Marcos
  • North Carolina Agriculture
  • City of Winter Park Florida
  • Holt of California CAT
  • AAA American Automobile Association
  • Vectren
  • Hooters
  • Vectren
  • Grady Hospital
  • Sun Solutions
  • Tampa Bay Water
  • Save Mart Supermarkets

What our users say

Read our reviews on  Capterra