BOSSDESK FOR RETAIL INDUSTRIES / Optimize The Buyers Experience for Retail Locations From asset management to HR onboarding tools, BOSSDesk helps retail companies extend and scale highly customizable IT services, so retailers can support their diverse users and give departments plenty of flexibility to customize solutions and automate tasks. Request a Demo CUSTOMERS Trusted by Retail Leaders Worldwide Learn how innovative companies are using BOSS Solutions. OBERWEIS DAIRY Oberweis Dairy Improved Service Delivery, Efficiency and User Satisfaction with BOSSDesk "BOSSDesk embodies common sense logic to simplify Service Request Management. It just works the way you expect it to work." Bob Gruett Network Administrator at Oberweis See Customer Story More Case Studies Resources Webinar Oberweis Dairy Simplified and Automated Processes Across the Organization Using Help Desk Software Blog How Integrated Service Management can Improve Client Service Blog Service Catalog - the Modern way to deliver IT Services Blog BOSS Solutions Customer Experience Video INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

NEWS / BLOG Latest from our Blog Nicole Benjamin 6 days ago 2 min News & Press Gartner Digital Markets Highlights BOSSDesk™ as Leading ITSM Software BOSS Solutions Apr 16 3 min BOSS811 Dig Safe: How BOSS811™ and National Safe Digging Month Ensure Community Safety BOSS Solutions Apr 4 2 min News & Press BOSS811 to Showcase Cutting-Edge Damage Prevention Solutions at 2024 CGA Conference & Expo BOSS Solutions Feb 8 4 min BOSSDesk Unlocking Seamless Operations: The Top 10 Features Every Ticketing System Should Have BOSS Solutions Nov 10, 2023 4 min BOSSDesk How Lane Regional Medical Center Revolutionized Their Help Desk with BOSSDesk™ BOSS Solutions Aug 22, 2023 3 min BOSSDesk From Chaos to Coordination: Chambers Bank's IT Success with BOSSDesk™ BOSS Solutions Aug 11, 2023 3 min BOSS811 Raising Awareness: National 811 Day and the Importance of Calling 811 Before You Dig BOSS Solutions Jul 20, 2023 3 min BOSSDesk Enhancing Help Desk Support with BOSSDesk™ and ChatGPT Integration BOSS Solutions Jun 16, 2023 1 min News & Press BOSSDesk™ Earns Top Rating as Leading IT Asset Management Software in Frontrunners Report BOSS Solutions May 31, 2023 6 min BOSSDesk 5 Ways To Build An Efficient Service Desk Nicole Benjamin May 18, 2023 4 min BOSS811 Tips for Staying Safe While Working Near Underground Utilities Nicole Benjamin Apr 12, 2023 4 min BOSS811 April is National Safe Digging Month 1 2 3 4 5 Anchor 1

BOSSDESK FOR CONSTRUCTION INDUSTRIES / Automate Construction and Trucking Operational Processes BOSSDesk effectively enables incident management, round-robin scheduling, a comprehensive service catalog with HR onboarding and other automations to help Construction companies build an IT Services strategy that fits their needs. Request a Demo CUSTOMERS Trusted by Construction and Engineering Leaders Learn how innovative companies are using BOSS Solutions. HOLT OF CALIFORNIA Holt of CA integrates Bots to Improve Efficiency and Service Delivery Across the Organization "BOSS has been a great partner and listens to our needs – it feels like a family, and the system works perfectly." Gail Dryden Director of Information Technology at Holt of California See Customer Story More Case Studies Resources Webinar Holt of California improved efficiency by integrating Help Desk Software and Bots Blog Integrating the Service Desk with Bots for enhanced Service Delivery Blog BOSS Solutions helps you go green! Blog Why Service Request Management (SRM) Matters INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

RESOURCES / INDUSTRIES Industries Solutions designed to meet your industry’s unique needs. ​ Pipelines & Gas Education Healthcare Transportation Communications Utilities Finance Hospitality Locate Contractors Construction Government Retail Find a solution for your industry. Request a Demo Contact Sales

THE CITY OF DEERFIELD BEACH SUCCESS STORIES / City of Deerfield Consolidated Help Desk Functions to Increase Efficiency and User Satisfaction Request a Demo Contact sales Customer Overview Deerfield Beach is a city in Broward County, Florida, just south of the Palm Beach County line. With a year-round population of over 50,000 the City of Deerfield Beach provides customer-oriented services, which create a quality of life that, encourage residents and employers to enjoy South Florida and prosper in an ever-growing international economy. Challenges The City of Deerfield Beach wanted to consolidate several older products with an ITIL Service Desk solution that would provide a Service Catalog that addressed specific departmental needs, improved efficiency and was more responsive to their user community. The City was also looking for a solution with an integrated Asset Management capability and support for other ITIL processes such as Change Management. Solutions The City chose BOSSDesk because of the integrated service desk capability and a Service Catalog with an award winning user-friendly interface. The City was impressed with support they received from the BOSS Solutions during the selection and implementation process and how easily the Service Catalog could be created to meet departmental needs. The City has seen dramatically improved efficiency and faster resolution resulting in improved user satisfaction. Results With BOSSDesk, the City of Deerfield Beach created an integrated Service Desk that addressed the various departmental needs, improved user satisfaction, while dramatically improving efficiency in several areas: Information Technology. New hardware, software, and support requests are managed, priority can be specified and response times improved. The ability to track and monitor incidents separately from requests provides the City with far better controls to improve resolution time and efficiency. The ability to close multiple tickets associated with a specific problem was considered monumental in improving efficiency. ITIL Best Practices. Using BOSSDesk the City was able to implement ITIL processes that included creating a CMDB, achieving better inventory control, implementing a knowledge base, and a change management process. Integrated Asset Management. With BOSSDesk the City is able to track in real-time all inventory on the network. The software allows all devices to be identified via bar codes, can keep track of all software contract renewals, and provide all details regarding the software vendors. Human Resources Onboarding. BOSSDesk enables the City to order and track all the service and equipment needed to support new employees. Workflows create tasks and required approvals to ensure the onboarding process is timely and efficient. Public Affairs and Marketing. Users can make requests to post announcements on social media or through press releases, propose changes and additions to the website, and request videos. The City of Deerfield Beach was also very impressed with how the BOSS team was open to new product enhancement requests and the speed at which these requests were implemented. "The Service Catalog and workflow capability of BOSSDesk is excellent." Ron McKenzie CIO at the City of Deerfield Beach Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSS811 FOR COMMUNICATIONS INDUSTRIES / Prevent Damage to Telecommunication Assets Unauthorized digging causes outages, damage and headaches for communications companies. Cloud-based ticketing solutions that help quickly resolve dig requests are critical. BOSS811 helps manage excavation requests quickly, and is scalable for desktop and mobile use. Request a Demo CUSTOMERS Trusted by Innovative Communication Leaders Learn how innovative companies are using BOSS Solutions. SYNCGLOBAL TELECOM SyncGlobal Telecom Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management "BOSS811 has exceeded expectations. BOSS constantly enhances the product and provides great customer service. We couldn’t be happier." Brandon Smith Outside Plant Product Coordinator with SyncGlobal Telecom See Customer Story More Case Studies Resources Blog The Birth of BOSS811 Webinar SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management Case Study Improved Efficiency & Reduced Cost with BOSS811 One Call Ticket Management Blog My Story - How 811 Damage Prevention became my calling INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

PARTNERS / SOFTCHOICE SoftChoice PARTNERSHIP Welcome to the BOSS Solutions Partner Page for SoftChoice The BOSS Solutions Partner Program is designed to help SoftChoice create new opportunities to grow your business quicker and make it more profitable. As a reseller, SoftChoice gains exclusive access to resources that will create new opportunities, increase profitability and close deals faster. ​ Our support team are here to help you. We are flexible, nimble and hold the highest ethical standards which will make the partnership easy and profitable. Let your customers benefit from our partnership. Quick Links About BOSS Solutions Products & Services Order Placement Register an Opportunity About BOSS Solutions Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the needs of customers in service management. The company’s integrated Help Desk Software Solution is BOSSDesk which provides IT Service Management for both the Cloud and On-Premise, with advanced capabilities at an affordable price. The Company also offers BOSS811, a One Call Ticket Management Solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with the strongest commitment to customer support. Products & Services About Products BOSSDesk for ITSM BOSSDesk is an ITIL Service Desk for both cloud and on-premise that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve the efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. Get Started With BOSSDesk BOSS811 for Damage Prevention BOSS811 is a cloud-based One Call Ticket Management Solution for Municipalities, Utilities, Pipeline and Locator Companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides include GIS Mapping and advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system. Get Started With BOSS811 Contact Information & Order Placement For assistance with configuration and pricing please send and email to channels@boss-solutions.com or call 800.317.6639 Contact & Order Register an Opportunity To register an opportunity, click the button below. Register Opportunity Opportunity

LEXINGTON COUNTY SCHOOLS SUCCESS STORIES / Lexington County Schools - Taking Service Management Beyond the Help Desk in Education Request a Demo Contact sales Customer Overview Lexington County School District One is among the fastest-growing school districts in South Carolina, ranking sixth in total enrollment with more than 26,800 students from Pre-Kindergarten to Grade 12 and more than 4,500 staff in 30 schools. The school district is one of Lexington County’s major employers. Challenges The school district was looking for a ticketing system that would be able to support their growing infrastructure needs. They needed to replace a legacy homegrown help desk system that was no longer supportable with a robust system with a simple and easy-to-use system. It needed to be intuitive and scalable to support other department needs within the school system. Solutions The school district replaced their legacy system with BOSSDesk and used the system both to support standard IT service requests as well as requests in other departments such as food services and maintenance that were previously not handled by IT. BOSSDesk service catalog supports their various service categories and handles over 30,000 service requests. The solution was deployed very quickly and has been regarded as a great success. Results Ben Sellers, Senior Systems Analyst at Lexington County School District One, was the person who spearheaded the implementation and had some very useful tips on how to win user adoption and also get the buy-in from other departments. Here are some of his suggestions: Keep it Simple , especially on the “front end” if you want users to adopt the system. Spend time on routing rule configuration . Understand where your tickets are being directed to, so that you don’t end up with a large number of unassigned tickets. Other groups outside IT may not use the system the way as IT. Adapt the system to address their needs and issues. Spend time on the knowledge base . The more self-service you can provide agents and end users, the better. Do the legwork on the service catalog setup. Use the watcher feature on important requests. It allows managers to stay in the loop on important ticket requests. Encourage use. At meetings, make presentations on how easy it is to submit tickets. Place links to the portal in email signatures. Communicate through the ticket, not through email so that users will acclimate to responding through the system. Import data from the legacy systems for historical reporting. A webinar recording of the implementation can be accessed here . “Teachers and students found BOSSDesk to be very simple and easy to use which resulted in a very successful implementation.” Ben Sellers Senior Systems Analyst Want to share this customer story with someone? Send Email More success stories See All Stories The Breakers Luxury Hotel Luxury Redefined: How The Breakers Transformed Operations with BOSSDesk™ ITSM and Help Desk Software Lane Regional Medical Center Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk ProjectHOME Customizing Compassion: BOSSDesk and Project Home's Non-Profit Success

BOSSDESK FOR HEALTHCARE INDUSTRIES / Improve Service Capabilities for Healthcare Institutions Healthcare organizations also often require on-premise ITSM solutions that can be implemented behind the firewall. BOSSDesk is one of the few helpdesk solutions available in cloud and on-premise applications, using the same platform. One platform, many ITSM options. Request a Demo CUSTOMERS Trusted by Healthcare Providers Learn how innovative companies are using BOSS Solutions. LANE REGIONAL MEDICAL CENTER Revolutionizing Healthcare Operations: Lane Regional's Journey with BOSSDesk "It's super flexible where you can customize it to do the things you need it to do and make you more efficient." Todd Walters IT Director Lane Regional Medical Center See Customer Story More Case Studies Resources Webinar IT Help Desk Wows End Users with Service Catalog - Beaufort Memorial Hospital Blog Always listen to your heart, even though it's on the left side it is always right... Blog BOSS provides AdCare Health an IT Cure! Blog Employee Onboarding: Easing first day anxieties with your Service Desk INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more INDUSTRIES More industries that benefit from using BOSS811 Utilities BOSS Solutions provides BOSS811, one of the industry’s leading damage prevention ticketing systems. Learn more Communications BOSS811 One Call ticket management helps manage excavation requests quickly and efficiently. Learn more Pipelines & Gas BOSS811 helps keep gas and utility pipelines safe with an industry-leading damage prevention solution. Learn more Locate Contractors BOSS811 is used by utilities locators to locate and mark underground utilities. Learn more Get started today! Request a Demo Contact sales

Try BOSS811 for free with a 14-day trial Experience how our technology can reduce cost, is easy to use, and is both scalable and highly secure. No credit card required We will provide a dedicated support resource to help you with any configuration issues and answer any questions Free trails will be for the Professional version of BOSS811 with unlimited number of agents Trial effective for 14 days from submission request At the end of the trial your data and configuration remains intact should you decide to purchase the product BOSS811 can be purchased for as little as $0.10/Ticket for the Essential version Offer limited to USA and Canada First Name Last Name Company name Email Phone Start Free Trial Your trial request has been sent.

INDUSTRIES / BOSS811 FOR COMMUNICATIONS Prevent Damage to Telecommunication Assets Unauthorized digging causes outages, damage and headaches for communications companies. Cloud-based ticketing solutions that help quickly resolve dig requests are critical. BOSS811 helps manage excavation requests quickly, and is scalable for desktop and mobile use. Request a Demo CUSTOMERS Trusted by leading organizations Learn how innovative companies are using BOSS Solutions. MAWC MAWC - Utility Improves Efficiency and Compliance with BOSS811 One Call Ticket Management "BOSS811 has set the bar that other software is compared to." Anthony Pologruto GIS Analyst, Municipal Authority of Westmoreland County, PA See Customer Story More Case Studies Resources Blog What Is 811 and Why Is It Important to Call Before You Dig? Webinar CGA Food For Thought Webinar: State of VA improves underground utility locating with BOSS811 manifest tools Blog The Birth of BOSS811 Webinar SyncGlobal Telecom reduced locate cost with BOSS811 One Call Ticket Management INDUSTRIES ​More industries that benefit from using BOSSDesk Government Municipalities, state and other agencies use BOSSDesk ticketing systems for help desk and damage prevention solutions. Learn more Retail BOSSDesk ITSM helps retail companies extend and scale highly customizable IT services. Learn more Education Customers, including K12 and universities, use BOSSDesk for easy-to-integrate IT services and asset management. Learn more Transportation BOSSDesk works with transportation companies to manage IT needs with staffs that are constantly in motion. Learn more Healthcare Healthcare organizations turn to BOSS for service desk and IT asset management, including on-premise implementations. Learn more Hospitality From IT to Facilities management, BOSSDesk ITSM is at the service of hospitality companies. Learn more Finance In the cloud, or on premise, BOSSDesk ITSM provides flexible and secure ITSM tools for finance. Learn more Construction Powerful routing, scheduling and automated workflows help IT departments build a better service desk solution. Learn more Get started today! Request a Demo Contact sales

BOSSDESK / PRICING BOSSDesk Pricing ESSENTIALS $ 19 19$ Every month Per Paid User/Month/Billed Annually (Unlimited End Users) Request a Demo Active Directory Integration Dashboards Reports Software Inventory Remote Tools Mobile Application PROFESSIONAL $ 39 39$ Every month Per Paid User/Month/Billed Annually (Unlimited End Users) Request a Demo Everything in Essentials, PLUS... Incident Management Self-Service Portal Knowledge-base Management Workflow Management SLA Management Service Catalog (Limited) Satisfaction Survey Teams Approvals Tasks Custom Fields Tags Import Tools Business Hours Holiday Calendars Email Templates Most Popular ENTERPRISE $ 69 69$ Every month Per Paid User/Month/Billed Annually (Unlimited End Users) 14 day free trial Choose Plan Everything in Essentials and Professional, PLUS... Problem Management Change Management Contract Management Facilities Management Vendor Management Purchase Management Unlimited Service Catalog Unlimited End Users Scheduled Tickets Scheduled Reports Announcements Tiered Tasks Custom Reports Canned Responses Remote Agent MS Exchange Connectivity Custom Email Incoming Servers Custom SMTP Server Single Sign-On SAML Site Agent-Office 365 Integration Site Rebranding API Access Chat Module Request a Demo Request a Demo Request a Demo EMAIL & PHONE SUPPORT INCLUDED WITH ALL PLANS ASSET PRICING STARTS AT $0.20/ASSET/MONTH. VOLUME DISCOUNTS AVAILABLE BASED ON NUMBER OF MANAGED ASSETS. Optional Modules and Integrations (Professional and Enterprise Only) Interested in partnering with BOSS Solutions? More Info Apply Now CUSTOMERS Trusted by leaders worldwide Take the next steps with our award-winning solutions. Request a Demo Contact Sales