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Thank You for Joining us at the 2024 BOSSDesk User Conference!

Conference Sessions Coming Soon!

Modern Help Desks Unleashed: Tools, Techniques, and Transformations

Thank You for Joining Us at Modern Help Desks Unleashed 2024! We extend our sincerest gratitude to all of you for making Modern Help Desks Unleashed 2024 an incredible success! Your active participation, insightful contributions, and enthusiastic engagement made this conference truly memorable.

We hope you found the sessions informative, the discussions enlightening, and the networking opportunities valuable. Your presence added immense value to the event, and we are grateful for the opportunity to connect with you.

As we reflect on the inspiring conversations and knowledge-sharing moments from the conference, we are excited about the possibilities that lie ahead. Together, we are shaping the future of help desks and ITSM solutions, driving innovation, and embracing transformation.

Stay tuned for updates on the availability of session recordings, where you can relive the insightful discussions and presentations from the conference. We'll also share highlights and photos from the event, so keep an eye on your inbox.

Once again, thank you for participating in Modern Help Desks Unleashed 2024. We look forward to continuing the journey with you and exploring new horizons in ITSM.

Unforgettable Memories:
Relive Our User Conference Through Our Photo Gallery!

Wednesday Evening Reception
Wednesday Night Activities
Bob Gruett, Speaker, Oberweis Dairy
BOSSDesk: Your Partner in Modernization
Game Night
The Main Event
Group Photo
BOSSDesk Engineers
The Tres Amigos
Change Management Workflows
AI-Driven Assistance with BOSSDesk
Customer Corner Testimonials
The Roadmap
Our Leader, Maha
Modern Help Desks Unleashed: Tools, Techniques, and Transformations

Embrace the BOSSDesk Experience at Modern Help Desks Unleashed: Tools, Techniques, and Transformations User Conference.


Your Roadmap to Success: Navigate the Conference Experience with Ease!

Conference Sessions

User Conference Sessions: Access the Zoom Presentation Recordings

Welcome to the User Conference Sessions page, your gateway to accessing the recorded Zoom presentations from our dynamic user conference. Here, you'll find a curated collection of session recordings, allowing you to dive into valuable content shared during the event.

Flexible On-Demand Viewing: Enjoy the flexibility of on-demand viewing, as the recorded Zoom presentations are available for you to access whenever it suits you best. Whether you want to revisit a specific session, catch up on missed content, or delve deeper into a particular topic, the recordings are just a click away.


Together, Let's Unlock the Full Potential of Your Conference Journey.



Industry Specific Think Tanks


Help Desks

Interactive Breakout Sessions

Audience at Lecture


Product Enhancements & Roadmaps

Guest Speaker


One on One Networking and Reception


Automating Success – A Practical Approach to Forms and Workflows

Bob Gruett is a seasoned IT professional with nearly three decades of experience spanning various roles and industries. With a career that has traversed established global corporations to nimble dotcom startups, Bob has honed his expertise in navigating complex IT landscapes. His journey has been characterized by a commitment to finding the delicate balance between structure and flexibility, ensuring the seamless operation of IT systems while meeting the diverse needs of user communities.

Currently serving as the Senior Manager of IT at Oberweis Dairy, a prominent family-owned business based in Chicagoland, Bob oversees IT operations across wholesale, retail, and home-delivery markets. In his role, he has spearheaded numerous initiatives aimed at modernizing IT infrastructure and enhancing user experience.

Bob's journey with BOSSDesk began in 2018 when he led the implementation of the platform at Oberweis Dairy. Since then, he has been instrumental in its administration, leveraging its capabilities to streamline processes, boost efficiency, and drive success within the organization.

Don't miss this opportunity to gain valuable insights from an industry expert and take your ITSM processes to the next level.

Special Thanks to Bob Gruett for his Phenomenal Presentation!
Speaker Bio

Bob Gruett, Guest Speaker

In his session titled "Automating Success – A Practical Approach to Forms and Workflows," Bob Gruett will share insights gained from his extensive experience in leveraging automation to drive operational efficiency.


Attendees can expect to learn practical strategies for optimizing forms and workflows using BOSSDesk, empowering them to automate routine tasks, streamline processes, and enhance productivity. Bob will delve into real-world examples, providing actionable tips and best practices for implementing automation solutions effectively. 

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Thank You for Embarking on the Modern Help Desks Journey with BOSSDesk!

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