Welcome, BOSSDesk™ Conference Attendees!
Your Gateway to Conference Excellence
Modern Help Desks Unleashed: Tools, Techniques, and Transformations is Just Around the Corner!
​
Welcome to the exclusive attendee's hub for the 2024 BOSSDesk User Conference! We're delighted to have you join us for this transformative event dedicated to exploring the latest advancements in IT service management. Here, you'll find everything you need to make the most out of your conference experience.
​
Get ready to dive into a wealth of valuable resources, including the full conference agenda, speaker bio, session details, and more. Whether you're seeking insights on cutting-edge technologies, best practices in service management, or networking opportunities with industry peers, you'll find it all right here.
​
Feel free to explore, engage, and connect with fellow attendees as we embark on this journey together. Thank you for being a part of the BOSSDesk community, and we look forward to sharing an unforgettable conference experience with you!
Embrace the BOSSDesk™ Experience at Modern Help Desks Unleashed: Tools, Techniques, and Transformations User Conference.
For those of you arriving at the hotel on Wednesday evening, we will be having an informal reception at Old Shula's Lounge of the Marriott between 6 pm and 9 pm.
Join us and look for the BOSS staff wearing badges. During the conference, breakfast and lunch will be served in the Lenox Conference Dining Room.
The conference will be located in the Chastain Ballroom - Marriott Conference Center, which is on the Terrace Level. Other details, including arrangements for the Thursday night event, will be presented at the meeting.
Bring your laptop to each session. Sessions will start promptly at 9:00 am, daily.
Your Roadmap to Success: Navigate the Conference Experience with Ease!
Explore the array of activities available during your visit. CLICK HERE to access further information about the Marriott hotel so you can better prepare for your stay.
Conference Sessions
User Conference Sessions: Access the Zoom Presentation Recordings
​
Welcome to the User Conference Sessions page, your gateway to accessing the recorded Zoom presentations from our dynamic user conference. Here, you'll find a curated collection of session recordings, allowing you to dive into valuable content shared during the event.
​
Flexible On-Demand Viewing: Enjoy the flexibility of on-demand viewing, as the recorded Zoom presentations are available for you to access whenever it suits you best. Whether you want to revisit a specific session, catch up on missed content, or delve deeper into a particular topic, the recordings are just a click away.
Together, Let's Unlock the Full Potential of Your Conference Journey.
Modern
Industry Specific Think Tanks
Help Desks
Interactive Breakout Sessions
Tools
Product Enhancements & Roadmaps
Transformations
One on One Networking and Reception
Automating Success – A Practical Approach to Forms and Workflows
Bob Gruett is a seasoned IT professional with nearly three decades of experience spanning various roles and industries. With a career that has traversed established global corporations to nimble dotcom startups, Bob has honed his expertise in navigating complex IT landscapes. His journey has been characterized by a commitment to finding the delicate balance between structure and flexibility, ensuring the seamless operation of IT systems while meeting the diverse needs of user communities.
​
Currently serving as the Senior Manager of IT at Oberweis Dairy, a prominent family-owned business based in Chicagoland, Bob oversees IT operations across wholesale, retail, and home-delivery markets. In his role, he has spearheaded numerous initiatives aimed at modernizing IT infrastructure and enhancing user experience.
​
Bob's journey with BOSSDesk began in 2018 when he led the implementation of the platform at Oberweis Dairy. Since then, he has been instrumental in its administration, leveraging its capabilities to streamline processes, boost efficiency, and drive success within the organization.
​
Don't miss this opportunity to gain valuable insights from an industry expert and take your ITSM processes to the next level.
Speaker
Bio
In his session titled "Automating Success – A Practical Approach to Forms and Workflows," Bob Gruett will share insights gained from his extensive experience in leveraging automation to drive operational efficiency.
Attendees can expect to learn practical strategies for optimizing forms and workflows using BOSSDesk, empowering them to automate routine tasks, streamline processes, and enhance productivity. Bob will delve into real-world examples, providing actionable tips and best practices for implementing automation solutions effectively.
