BOSS Solutions Partnership with the Texas Department of Information Resources

Image of Texas DIR logo

BOSS Solutions brings affordable Help Desk Software Solutions and 811 One Call Ticket Management to Texas state agencies, cities, counties and education institutions.

DIR Contract Number DIR-TSO-4386

https://dir.texas.gov/View-Search/Contracts-Detail.aspx?contractnumber=DIR-TSO-4386&keyword=help%20desk

About BOSS Solutions

Founded in 1991, BOSS Solutions is a U.S. Company providing innovative software solutions to meet the needs of customers in service management. The company’s integrated Help Desk Software Solutions are BOSSDesk that provides IT Service Management on the Cloud, BOSS Support Central that provides IT Service Management On-Premise. Both have advanced capabilities and are available at an affordable price. The Company also offers BOSS811, a One Call Ticket Management Solution for the damage prevention industry. The company has built a committed customer base through incorporating best practices in automating the service management process combined with the strongest commitment to customer support.

Products & Services Offered & Contract Pricing

BOSSDesk Overview

BOSSDesk is an ITIL Service desk on the cloud that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. Major capabilities include advanced Incident, Problem & Change Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities. BOSSDesk is hosted securely in the Amazon cloud and can automatically scale as needed. The multi-tenant architecture takes a just few minutes to provision. For more information visit https://www.boss-solutions.com/bossdesk.html

Get Free Demo

BOSSDesk Pricing & DIR Discounts


Essential

$ 19

agent / month / billed yearly


DIR Discount 10%

  • Agentless Asset Discovery
  • Unlimited End Users
  • Role Based Security
  • Asset Reporting
  • Software Inventory
  • Asset Management/CMDB
  • Software Management
  • Automatic Discovery
  • Active Directory Integration

Professional

$ 39

agent / month / billed yearly


DIR Discount 10%

  • Ticketing
  • Dashboards & Reports
  • SLA Management
  • Automatic Routing
  • Incident Management
  • Self Service Portal
  • Knowledge Base
  • Mobile Application
  • Remote Tools
  • Service Catalog- Limited
  • Plus everything for Essential

Enterprise

$ 69

agent / month / billed yearly


DIR Discount 10%

  • Problem Management
  • Change Management
  • Scheduled Tickets
  • Scheduled Reports
  • Service Catalog -Unlimited
  • Contract Management
  • Vendor Management
  • Satisfaction Survey
  • API Access
  • Tiered Tasks
  • Monitors
  • Conditional Forms
  • Plus everything in Professional

EMAIL & PHONE SUPPORT  INCLUDED WITH ALL PLANS


ADDITIONAL ASSET PRICING

  • 1-5,000 Assets
  • $0.20/asset/month

DIR Discount 10%

  • 5,001-10,000 Assets
  • $0.20/asset/month

DIR Discount 25%

  • Over 10,000 Assets
  • $0.20/asset/month

DIR Discount 50%

Get Free Demo

BOSS Support Central Overview

BOSS Support Central is an On-Premise ITIL Service Desk solution that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and take control of your IT environment. Major capabilities include advanced Incident, Problem Management, integrated Asset Management capability, and a Service Catalog that provides full flexibility in creating custom forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. The self-service web portal is easy to use and when combined with the Knowledge Base can significantly improve efficiency of IT service delivery. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the need of all technicians using the system, and Mobile apps for iOS and Android allow for remote access. For more information visit https://www.boss-solutions.com/bosssupportcentral.html

Get Free Demo

BOSS Support Central Pricing & DIR Discounts


Essential

$ 19

agent / month / billed yearly


DIR Discount 10%

  • Agentless Asset Discovery
  • Unlimited End Users
  • Role Based Security
  • Asset Reporting
  • Software Inventory
  • Asset Management
  • Software Management
  • Automatic Discovery
  • Active Directory Integration

Professional

$ 39

agent / month / billed yearly


DIR Discount 10%

  • Ticketing
  • Dashboards & Reports
  • SLA Management
  • Automatic Routing
  • Incident Management
  • Self Service Portal
  • Knowledge Base
  • Mobile Application
  • Remote Tools
  • Service Catalog- Limited
  • Plus everything for Essential

Enterprise

$ 69

agent / month / billed yearly


DIR Discount 10%

  • Problem Management
  • Scheduled Tickets
  • Scheduled Reports
  • Service Catalog –Unlimited
  • Satisfaction Survey
  • Vendor Management
  • API Access
  • Plus everything in Professional

EMAIL & PHONE SUPPORT  INCLUDED WITH ALL PLANS


ADDITIONAL ASSET PRICING

  • 1-5,000 Assets
  • $0.20/asset/month

DIR Discount 10%

  • 5,001-10,000 Assets
  • $0.20/asset/month

DIR Discount 25%

  • Over 10,000 Assets
  • $0.20/asset/month

DIR Discount 50%

Get Free Demo

BOSS811 Overview

BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities, Pipeline and Locator Companies to ensure that "call before you dig" requests can be tracked, managed, and routed for verification of safe digging procedures. Capabilities provides includes GIS Mapping and an advanced ticket management with a powerful routing engine to reduce cost, improve efficiency and ensure compliance. BOSS811 Mobile Apps for iOS and Android allow for remote access, and the ability to upload pictures and videos. Sketching tools allow uploaded images to be annotated with site information. Reporting capabilities include a comprehensive array of standard reports and charts, and customizable widgets allow Dashboards to be modified to meet the need of all users of the system. For more information visit https://www.boss-solutions.com/boss811.html

Get Free Demo

BOSS811 Pricing & DIR Discounts


ESSENTIAL
DAMAGE PREVENTION
PACKAGE

10

Cents/Ticket

DIR Discount 10%

  • Single Call Center
  • User (5)
  • Ticket Notes
  • Simple Search
  • Email Notification
  • Automated Ticket Screening - Limited
  • Positive Response to Call Center
  • Call Center Audits
  • Custom Email Notification Templates
  • Dashboards
  • Data Widgets
  • Digitally Signed Emails (DKIM)
  • Secure Access (SSL)
  • Role Based Permissions

PROFESSIONAL
DAMAGE PREVENTION
PACKAGE

20

Cents/Ticket

DIR Discount 10%

  • Multiple Call Centers
  • Users (20)
  • Facility Mapping (3)
  • Advanced Search
  • Ticket Tags
  • Mobile App with Offline Capability
  • Bulk Ticket Actions
  • Custom Ticket Views
  • Custom Fields
  • Reports on Custom Fields
  • Configurable Data Widgets
  • Plus everything in Essential

ENTERPRISE
DAMAGE PREVENTION
PACKAGE

30

Cents/Ticket

DIR Discount 10%

  • Sketching Tools
  • Teams & Unlimited Users
  • Facility Mapping Unlimited
  • Attachments & Timesheets
  • Locator Teams
  • Pin Tickets
  • Tickets Assigned by Map Areas
  • Map Based Ticket Screening
  • Auto Close Tickets by Screening
  • Plus everything in Professional
Get Free Demo

DIR Discounts for any additional BOSS Services


  • Professional Services
  • All solutions price/hour rate

DIR Discount 10%

  • Project Management
  • All solutions price/hour rate

DIR Discount 10%

  • Training Services
  • All price/day rate

DIR Discount 10%

BOSS Solutions Contact Information & Order Placement

All DIR customers should contact our sales department to arrange a demo and receive a quote. Our sales department can be reached via email at sales@boss-solutions.com or by telephone at 678.684.1200 ext. 2. Our sales department is available to answer any questions about our products, service offerings and the DIR contract. Our sales department can also arrange demonstrations generate quotes and provide instructions for placing purchase orders.

All purchase orders shall include the DIR contract DIR-TSO-4386

Get Free Demo

DIR Contract Information

DIR-TSO-4386 Contract PDF (779KB)
DIR-TSO-4386 Appendix A Standard Terms and Conditions PDF (444.52KB)
DIR-TSO-4386 Appendix B HUB Subcontracting Plan PDF (1.72MB)
DIR-TSO-4386 Appendix C Pricing Index PDF (422.96KB)
DIR-TSO-4386 RFO DIR-TSO-TMP-416 PDF (2.39MB)


Warranty and Return Policies: Please refer to the contract documents for warranty terms that are applicable to this agreement.