In response to the COVID-19 pandemic more people than ever are now working from home instead of in offices, putting increasing demands on IT support and service delivery. To address these new requirements you will need a new era of IT Help/Service Desk Software with an award winning User Interface, customizable Service Catalog, and provide integrated access to remote tools to improve service delivery and address the remote working needs. For organizations looking to implement or expand their remote employee support infrastructure, BOSS Solutions offers this quick overview of how to ensure a productive and efficient remote work experience.
A self-service portal is critical for managing a remote workforce. BOSSDesk provides a user friendly experience by making it extremely easy for users to select, enter, track and if necessary approve service requests. The self-service web portal is easy to use and when combined with the knowledge base can significantly improve efficiency of IT service delivery. More
The Service Catalog makes it very easy for remote users to launch services requests and access vital information. Our Service Catalog can create fully customizable forms to meet the needs of each category of users. Each user group will be presented the forms that are appropriate and different forms can be presented to different user groups based on their department or Active Directory security group. Most importantly, automate approval flows to get (and keep) your remote employees up and running. More
The knowledge base allows remote users to get instant answers whenever they need it. Technical information and documentation, can be shared along with product tutorials, answers to frequently asked questions, and other tips in a single convenient place. Creating an effective knowledge base, not only will improve resolution times but will also reduce ticket volume. The knowledge base is administered by technicians but users can indicate whether the tip was helpful or not. More
IT Help Desk Software can be used to provide and manage a wide range of services required by various departments in the organization as a means of centralizing services that are important to the people that implement and use it. This is particularly important to organization for a remote workforce and the services offered are very diverse like Employee onboarding/off boarding, Security requests, Purchase requests/approvals and lot more. Service requests can be automated and built quickly to address client requirements - no coding skills needed - all drag & drop. More
Various forms of notifications for requesters, approvers and watchers are provided for remote working. Notification alerts and approval requests can be assigned as part of the workflow and notifications sent are when approval requests are either accepted or rejected. Watchers are those people that have access to watch the progress of any ticket resolution while not being involved in the resolution. The ability to provide this level of visibility and control is essential in enabling efficient remote working. More
Remote access tools allows technicians to remotely access user computers for troubleshooting. With the TeamViewer integration, BOSS Solutions customers can easily create service cases and provide remote support right from within their familiar IT service records console and such remote control helps to increase efficiency of service desks and can significantly improve customer satisfaction. More
With the Mobile Application, available for IOS and Android based Smartphones and Tablets, administrators and technicians can both access and manage assets and add or update tickets, add notes and perform bulk actions from mobile devices remotely. Technicians can provide great service to your remote users, resolve pending issues and keep up with their work without from any location. This improves efficiency, user satisfaction and overall productivity. More
We at BOSS Solutions would like to reassure you that we are with you all the way during this time of uncertainty. In these challenging times, it can be helpful to connect to others and learn from each other. In addition to our normal support services our support engineers will be holding ongoing eLearning sessions to help our customers with any questions or additional info they need with respect to using any of our solutions. We promise to stand by you and together our partnership will emerge stronger. More
These are a few of the actions we are taking to help ease your transition to working from home and keeping your business running smoothly. As always the BOSS Solutions team is here to help you in any way possible and we encourage all our customers to reach out to us however small or large your need. We will work with you to find the right solution in this time of need.
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