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Powerful 811 Ticket Management System
Highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support.
Improved user adoption
Dedicated customer support
Significant cost savings
Ensured compliance
CUSTOMERS
Trusted by leaders worldwide
BOSS811 BENEFITS
Transform the way you manage 811 One Call tickets
Stay Compliant and Improve Accountability
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Stay compliant with your Positive Responses to the call center
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
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Generate and send a manifest with a sketch of the onsite markings to the excavator
Streamline Ticket Management
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Operate efficiently using map-based workflows
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Enhance ticket locating with integrated maps
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Generate driving directions
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Use advanced screening to pre-process tickets as they are received
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Locate tickets on-the-go with mobile apps
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Access via Single Sign On (SSO)
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Set up user roles and permissions
Optimize and Automate Processes
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Auto-close tickets
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Return the appropriate response code to the One Call center without manual intervention
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Integrate seamlessly using Google Maps and GIS integration with other mapping software including Esri products such as ArcGIS
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Experience greater flexibility with our support for Keyhole Markup Languages (KML/KMZ
Enable On-The-Go Workflow
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Provide your locators with the tools to effectively respond to excavator requests with BOSS811 mobile apps for iOS and Android
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Upload dig site files, videos, and pictures as attachments to the tickets
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Insert annotations with uploaded attachments with sketching tools and a text editor
PRICING PLANS
BOSS811 Plans
FEATURES
Single Call Center Integration
Number of Users
Dashboards & Reports
Data Widgets
Reports on Custom Fields
Simple & Advanced Search
Email Notification with Custom Templates
Push Notifications
Facility Map Integration
Tickets Assigned by Map Areas
Automated Ticket Screening
Map Based Ticket Screening
Auto Close Tickets by Screening
Ticket Notes, Tags, and basic Custom Fields
Bulk Ticket Actions
Sketching Tools for Attachments
Mobile App
Multiple Call Center Integrations
Advanced Ticket Workflows
Advanced Custom Fields
Map Based Actions
Pin Tickets
Timesheets
Teams
Single Sign-On
Mobile Offline Capabilities
Driving Directions
​Additional Storage (increments of 50GB)
Manifest
SMS & IVR Module
Implementation Services
Integrations (USIC, OTS, OCC, Northern Lights
ENTERPRISE
Unlimited
Unlimited
Optional
Optional
Optional
Optional
PROFESSIONAL
20
20
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Optional
Optional
Optional
Optional
