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BOSSDESK BENEFITS
Transform the way you manage service requests across your company
Streamline Ticket Management
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Operate efficiently using a service catalog and pre-built templates
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Use advanced screening to pre-process tickets as they are received
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Access via Single Sign On (SSO)
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Set up user roles and permissions
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Ensure user satisfaction by implementing self-help tools
Optimize and Automate Processes
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Set up rules, triggers and routing to automate workflows
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View real-time data and search tickets using advanced search reports
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Automate onboarding, requests for PTO, device upgrades, repairs, facility & operations management
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Integrate with external monitoring systems to create and escalate tickets for fast resolution to issues
Improve Accountability & User Satisfaction
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Ensure nothing falls through the cracks with SLAs & notifications
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Upload attachments to support documentation
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Visualize your data using our state-of-the-art customizable dashboard
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Stay on top of your metrics with a variety of analytical reports
Enable On-The-Go Workflow
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Provide field technicians with the tools to effectively respond to service requests with BOSSDesk mobile apps for iOS and Android
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Improve asset management using barcode and QR code scanning
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Create, update and track tickets on-the-go enabling your team to improve efficiency and increase user satisfaction