BOSS Support Central
BOSS Support Central is an On-Premise ITIL aligned Service Desk solution that provides state of the art capability for IT Service Management (ITSM) and lets you manage, track and keep control of your IT environment. The new BOSS Support Central brings IT Service Management to new level. The product has undergone a major upgrade to incorporate the latest technologies, an ergonomically designed user interface and many advanced features. Major capabilities include advanced Help Desk Ticket Management, complete Asset Management capability and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. The self-service web portal is easy to use and when combined with Knowledge Base and Custom Forms can significantly improve efficiency of IT service delivery. Customizable widgets allow Dashboards to be modified to meet the need of all technicians using the system, and Mobile apps for iOS and Android allow for remote access.
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