BOSS Support Central
BOSS Support Central IT Asset Management (ITAM) is responsible for tracking and reporting the value and ownership of assets throughout their lifecycle and provides total visibility and control of all hardware and software assets. The product tracks licensing, purchasing and inventory details of hardware, software, and virtual infrastructure as well as non-IT assets throughout. Once an asset is deployed, the product records all maintenance activity and enables IT to perform regular audits until asset retirement. Hardware and software inventory can be updated on a regular basis and you can perform an array of functions like installing, uninstalling applications, remote desktop management and disk clean up. Mobile apps for iOS and Android allow for remote access for all capabilities.
Download the BOSS Support Central Asset Management Datasheet
The Asset Management Database stores configuration records throughout their lifecycle. In addition to computers the database can include printers, projectors, cameras, or medical equipment. Detailed asset information such as the owner of the asset, its location, purchase details, manufacturer, warranty and a history of any issues, are all captured and stored in the database. Advanced Search allows the user to apply various filters to locate specific assets in the database.
Assets can be imported into BOSS Support Central in three different ways. They can be imported via Microsoft’s Active Directory which in addition to the initial import allows new assets to be included as they are added to the system. They can also be imported via a CSV file or scanned individually via the mobile application. Auto Discovery of printers and network devices that use the SMNP protocol is also supported. The BOSS Support Central Site Agent runs on a customer server and provides all the necessary Active Directory credentials to enable all Active Directory processes.
Hardware inventory can be collected from computers in your network on-demand at the click of a button or on a scheduled
basis. You can collect complete hardware information such as memory, hard disk space, display and a lot more. You have the flexibility to create any type of custom asset or field you might require from IT peripherals to phones. Hardware reports for ready reference, and aging reports help in planning for equipment replacement.
Using Microsoft Windows WMI, in addition to capturing all hardware information, BOSS Support Central can also capture all software
information on all computers in the system including operating system, version, service packs, manufacturer and directory. The
system can display a report of all software installed on all computers in the system and identify which computers are
running unauthorized software so remedial action can be taken.
Asset Life-Cycle Management keeps you informed in each of the stages of the life cycle of your assets. With this information you can make better purchasing decisions by looking at the resources available and their life-cycle stages. Know if an asset should be reused or reassigned, moved, loaned or decommissioned. If an asset is due to be retired or expire, new orders can be placed based on inventory levels. With this capability know the Total Cost of Ownership and (TCO) of your assets, make informed purchasing decisions and provide quality IT service.
Vendor information and profiles can be entered and displayed for easy access. This capability allows for informed purchasing decisions and improved quality of IT service.
Tracking all assets dynamically across multiple domains and locations can significantly reduce cost and improve visibility and control
Agentless non-intrusive tools provide immediate intelligence and technicians can remotely access and resolve issues in real time thereby reducing downtime and improving efficiency
Know when any updates are required and remove unauthorized software. Manage software inventory to ensure compliance and reduce risks.
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