Configuration & Tools
BOSSDesk for both Cloud and On-Premise have the same powerful features and capabilities. BOSSDesk for the cloud is hosted securely in the Amazon cloud and can automatically scale as needed with a multi-tenant architecture. Each instance is secure and accessible only to those provisioned with credentials to that instance. For both Cloud and On-Premise users can access the application through commonly available browsers. Minimal training is required.
Download the BOSSDesk Configuration & Tools Datasheet
BOSSDesk was designed with a modern intuitive user interface that would make it very easy for technicians and admins to be
able to configure the system with minimum training. The settings screen presents all the system parameters in a clear and logical
layout and the responsive icons make it extremely easy to select any of the screens with a click of a button.
Remote access tools allows technicians to remotely access user computers for troubleshooting. Technicians can quickly run and execute system level scripts, install software, make changes, pull logs and do other support related tasks directly from BOSSDesk.
BOSSDesk can be integrated with any 3rd party application using the Application Program Interface (API). Customers can either
undertake the integration themselves using the documentation provided with the API or can contract with BOSS Professional services to have the work done for them
Future events such as planned maintenance can be scheduled daily, weekly or monthly and the system will automatically
create tickets and tasks for these events at the appropriate time. Screens are also available to display business hours and holidays
to ensure that ticket processing during these times are handled appropriately.
The BOSSDesk Site Agent runs on a customer server and provides all the necessary Active Directory credentials to allow
for all Active directory processes, such as Auto Discovery to be accessed and integrated into BOSSDesk. Only one site agent is
required for an implementation.
The BOSSDesk Remote Agent allows you to capture information
from computers that are not connected to the network. Install
the remote agent to capture information and update the
database through the internet.
The system has an intuitive user interface and is easy to configure thereby minimizing training and support costs
Future events and planned maintenance can be scheduled to minimize interruptions and minimize service costs
Integration with other systems and applications allows for touch free support of all IT Assets which will lower overall support costs
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