Ticket Management Built-in tools to streamline utility location requests and minimize the number of service and response needs. Locate field crews stay on top of service requests coming in from the 811 agency.
Routing Engine “Pre-process” tickets as they are received in order to speed up their handling and review. Immediate notification of emergency locate requests for management and field crews.
Cloud Solution Cloud-based solution that can be securely accessed from anywhere anytime through a web browser. Responsive pages work on all screen sizes and information can be accessed from all types of mobile devices.
Esri Integration Integrates with Esri (or any other GIS mapping platform) to create a facility map that pinpoints underground assets in relation to dig sites or One Call Center dig boxes.
Mobile Client Access to tickets for locators on the go. With off-line capability to work on tickets in areas with no connectivity locators can update the latest information.
Dashboards Comprehensive performance indicators that are customizable based on needs and offer critical business intelligence for management to track demand and turnaround time.
Auto Close “Pre-process” tickets as they are received in order to speed up their handling and review.
Email Notifications Automated email alerts on events, tickets and updates.
Role Based Security Create customized roles to fit your business needs. Configure and assign privileges to restrict access to users.
Locator Tracking BOSS811 allows you to track locators on a map and assign them for digsite visit efficiently.
Custom Fields Capture additional information on service request. Choose from a wide variety of field types. Data is then available for filtering and reporting.
Widgets Dynamically analyze the tickets and present pictorial summaries. Consolidate ticket details while highlighting any unusual circumstances that need to be managed.
Tags Organize and categorize tickets with labels. Assign Tags to tickets for easy searching and filtering.
Bulk Actions Make changes to multiple tickets with a single click. Close multiple tickets in a single click.
Map Views Map view of the actual dig site from the locate request for accuracy.
Attachments Upload files, videos and pictures related to the dig site as attachments to tickets.
811 Audits End of Day audit messages from state's 811 agency are reconciled and reported.
Advanced Search Robust capability to define, save and re-execute complex filtering criteria of Tickets.
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