EXPANDING POSSIBILITIES

2019 User Conference & Training

The 2019 BOSS User Conference and Training was held at the Marriott Buckhead Atlanta on May 16 -17, 2019. Thanks to all of the attendees for making this year's conference a great success!

Thanks also to our guest speakers Miranda Reshaw, Process Improvement Manager with Coca-Cola for her presentation on “Customer Journey Mapping” and to Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology for her presentation “Expanding Your Leadership Potential “

Conference Pictures

  • 2019 User Conference - Maha Mahadevan Presentation
  • 2019 User Conference - Product Roadmap Presentation 1
  • 2019 User Conference - Product Roadmap Presentation 2
  • 2019 User Conference - Attentive Audience
  • 2019 User Conference - Customer Jouney Mapping
  • 2019 User Conference - Holt Presentation
  • 2019 User Conference - Attentive Audience  2
  • 2019 User Conference - Niceville Presentation
  • 2019 User Conference - Marretta Presentation
  • 2019 User Conference - AAA Presenation
  • 2019 User Conference - Customer discussion 1
  • 2019 User Conference - Customer discussion 2
  • 2019 User Conference - Avanced Service Catalog Presentation
  • 2019 User Conference - at Topgolf
  • 2019 User Conference - Customers at Topgolf 1
  • 2019 User Conference - Customers at Topgolf 2
  • 2019 User Conference - Customers at Topgolf 3
  • 2019 User Conference - Customers at Topgolf 4
  • 2019 User Conference - Customers at Topgolf 5
  • 2019 User Conference - Customers at Topgolf 6
  • 2019 User Conference - Customers at Topgolf 7
  • 2019 User Conference - Customers at Topgolf 8
  • 2019 User Conference - Customers at Topgolf 9
  • 2019 User Conference - Customers at Topgolf 10
  • 2019 User Conference - Customers at Topgolf 11
  • 2019 User Conference - Customers at Topgolf 12
  • 2019 User Conference - Vicki  Roger'sPresentation

Conference Theme and Highlights

The theme for the 2019 BOSS User Conference was Expanding Possibilities, reflecting how our customers are expanding our service management solutions beyond IT. We believe that when we work together, our customers will uncover new ways in to gain more from our solutions and we can make our solutions more and more adaptable to those needs. The possibilities are endless. The agenda consisted of:


Expanding Possibilities with BOSS, an overview the BOSS direction and future product capabilities
Customer Journey Mapping - The measurable benefits you can achieve when you take a more customer-centric approach to IT support - Miranda Reshaw, Process Improvement Manager with Coca-Cola
Success story presentations and discussions on how our customers have expanded possibilities
Presentations & Workshops on how to take advantage of the features and capabilities to improve efficiency and user satisfaction
Expanding Your Leadership Potential - Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology
Other sessions on new features and customer input on the future road map

Watch for details of the 2020 BOSS User Conference & Training