EXPANDING POSSIBILITIES

2019 USER CONFERENCE & TRAINING

Join us at the Marriott Buckhead Atlanta on May 16 & 17 for the 2019 BOSS User Conference and Training. We have been noticing an increased need from our customers for a service management solution that expands beyond IT and we have been working to make our solution more and more adaptable to those needs. We strongly feel when we work closely with our customers we bring more value and the possibilities are endless! So quite appropriately Expanding Possibilities will be the theme for the conference and our goal is to work closely with customers to make this happen. We would like more of our customers to participate and we have come up with an attractive agenda to help you gain more info and knowledge from us as well as from subject matter experts. With this in mind we have kept the conference fee at an affordable $850 for the first attendee and to make it possible for more people from your organization to participate we are discounting the price for additional attendees by 50% to $425. This includes all meals, conference materials and our Thursday night event that we again promise will be memorable. Register for the conference by clicking the button at the bottom of this page.

Expanding Possibilities Through Best Practices In IT Service Management

  This year we are delighted to announce that we have engaged two industry experts to present at the conference. Miranda Reshaw, Process Improvement Manager with Coca-Cola will share her insights into Customer Journey Mapping - The measurable benefits you can achieve when you take a more customer-centric approach to IT support. Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology will talk about Expanding Your Leadership Potential - Examining IT Leaders and Developing Yourself.  


Dan Gordon COO of Atlanta

Miranda Reshaw

Process Improvement
Manager at the Coca-Cola

Kirk Talbot Deputy CIO of Atlanta

Vicki Rogers

Senior Manager of Change with the
Georgia Institute of Technology


We have come up with an attractive agenda to help you gain more information and knowledge from us, each other, as well as subject matter experts. Download a copy of the agenda which is summarized below.


Expanding Possibilities with BOSS, an overview the BOSS direction and future product capabilities
Expanding Possibilities with Customer Journey Mapping - The measurable benefits you can achieve when you take a more customer-centric approach to IT support - Miranda Reshaw, Process Improvement Manager with Coca-Cola
Success story presentations and discussions on how our customers have expanded possibilities
3 Workshop sessions on how to take advantage of the features and capabilities to improve efficiency and user satisfaction
Expanding Your Leadership Potential - Examining IT Leaders and Developing Yourself. Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology
Other sessions on new features, customer input on the future road map and plenty of time for Q&A
A special event on the evening of Thursday, May 16 that will include dinner and entertainment. We promise it will be enjoyable!
Plenty of time to network with other users during breakfast, lunch and breaks
A networking reception on the evening of Wednesday, May 15 for those arriving that evening
The conference will close at 4:30 pm on Friday, May 17, 2019

So take this opportunity to reserve your spot at the user conference by registering today.

We look forward to seeing you in Atlanta in May.