EXPANDING POSSIBILITIES
The 2019 BOSS User Conference and Training was held at the Marriott Buckhead Atlanta on May 16 -17, 2019. Thanks to all of the attendees for making this year's conference a great success!
Thanks also to our guest speakers Miranda Reshaw, Process Improvement Manager with Coca-Cola for her presentation on “Customer Journey Mapping” and to Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology for her presentation “Expanding Your Leadership Potential “
The theme for the 2019 BOSS User Conference was Expanding Possibilities, reflecting how our customers are expanding our service management solutions beyond IT. We believe that when we work together, our customers will uncover new ways in to gain more from our solutions and we can make our solutions more and more adaptable to those needs. The possibilities are endless. The agenda consisted of:
Expanding Possibilities with BOSS, an overview the BOSS direction and future product capabilities
Customer Journey Mapping - The measurable benefits you can achieve when you take a more customer-centric approach to IT support - Miranda Reshaw, Process Improvement Manager with Coca-Cola
Success story presentations and discussions on how our customers have expanded possibilities
Presentations & Workshops on how to take advantage of the features and capabilities to improve efficiency and user satisfaction
Expanding Your Leadership Potential - Vicki Rogers, Senior Manager of Change with the Georgia Institute of Technology
Other sessions on new features and customer input on the future road map
