IT Service Management (ITSM): Enables you to provide World-Class Customer Service, Maximize Productivity and Service Efficiencies
ITSM stands for Information Technology Service Management. It is a discipline that is widely used for managing large, medium and small scale information technology systems. ITSM is targeted towards the customer and is considered a consumer friendly approach to managing a wide variety of services. ITSM tries to put the consumer relationship first, by switching the emphasis from an IT centered philosophy to a customer service philosophy.
BOSS Service Desk and Help Desk products address ITSM by delivering a functional and actionable set of service products designed to improve your service levels and productivity, deliver best practices guiding tools so you can align your IT operations with the delivery of your company's business value.
Support Central service desk and BOSSAssist help desk
World Wide Service and Support
Built on more than 16 years of service management experience, BOSSAssist integrates core service and support components into one complete service management software solution to reduce costs and increase operational efficiency.
BOSSAssist offers a powerful and easy to use solution, with one of the industry's lowest total costs of ownership. Now you can also expand the power of BOSSAssist with a series of easily integrated IT Service Management modules based on IT and ITIL best practices.
Incident Management
Problem Management
Change Management
Release Management
Service Level Management
Configuration Management
Availability Management
Self Service
Knowledge Management Software System
To find out more about ITSM, contact us.